CNML & NE-BC EXAM WITH VERIFIED QUESTIONS AND
ANSWERS |2026 LATEST UPLOAD | GRADED A+
What is the purpose of a job description? - correct answer-A job description outlines the
job duties to a potential or new employee, explains the boundaries of the scope of practice,
and provides direction for the new employee about what performance measures will be
assessed at evaluation time.
Why should you avoid starting new staff before they attend general orientation? - correct
answer-Expediting an employee orientation is not a good idea because general orientation
provides an opportunity to connect the employee with the mission, vision, and values of
the larger organization. General orientation also provides safety topics and opportunities to
make connections which can help them in the future.
What is the best way to give feedback to an employee who tends to be defensive and
confrontational? - correct answer-When giving feedback to an employee who tends to be
defensive and confrontational it is best to review the employee performance guidelines,
have the meeting in a safe location, perhaps include a witness, and focus specifically on
the employee's performance issues.
What are the challenges of communication in the workplace? - correct answer-The
challenges of workplace communication are that people tend to look for differences rather
than similarities. People tend to judge others based on what they assume is their intent,
and people tend to avoid engaging in potentially tense interactions.
Why is communication in the workplace so important? - correct answer-Good
communication is important because 80% of patient errors are related to communication
breakdowns (Institute of Medicine, 2004). People often know there is a problem but do not
know how to communicate it to others who can resolve the situation.
What is disruptive innovation? - correct answer-Disruptive innovation (Christensen,
Bohmer, & Kenagy, 2000) is any action that disrupts an existing way of doing something.
The term can be used to describe a problem but do not know how to communicate it to
others who can resolve the situation.
Why is it important how a candidate dresses for an interview? - correct answer-First
impressions influence the interviewer when conducting an interview. Unprofessional and
,inappropriate attire may be an indication of poor judgement by the candidate however;
there may be a reason, which you will not know unless you ask the candidate. You should
try not to be distracted by the nurses attire an focus on her resume, experience, skills, and
answers. Ask the candidate behavioral interviewing questions including how she dresses
for different settings.
How important are the words in communication. - correct answer-Mehrabian (1981)
suggested that in volatile situations people only hear 7% of the words that are being said.
The other 55% of communication is body language and 38% the tone.
Why is face-to-face communication important to certain types of communication? -
correct answer-Studies have shown that body language (55%) and tone (38%) have a huge
impact on communication in volatile situations (Mehrabian, 1981). Based on that data, as a
leader you should consider that your tone and body language might have a great impact on
your employees than what you actually say, word-wise.
Why are rumors and gossip dangerous? - correct answer-Rumors and gossip are dangerous
in organizations because of their effect on teamwork and morale. Gossip is generally
assumed to have some piece of factual basis, however in order to be believed the parties
must suspend disbelief and recognition of any contradictory information that exists in
order to perpetuate the story. Rumors and gossip can be harmful when they translate into
inaccurate information and innuendo, which can lower trust, morale, undermine
productivity, discourage support for institutional initiatives, and block good news.
Why do people engage in spreading rumors and gossip? - correct answer-Rumors tend to
increase when members of a group have limited control over events, where there is a poor
organizational climate, mistrust of formal communication, lines, uncertainty about change,
and high levels of competition (Michelson & Mouly, 2002). Rumors help the participants to
reduce chaos and uncertainty in their own mind by defining and explaining the situation.
Rumor spreading may actually be a manifestation of deeper feelings of guilt, ambivalence,
and the desire for dominance and power over others through the control of valuable
information.
What are the best ways to reduce rumors and gossip? - correct answer-The best ways to
reduce rumors and gossip is to have a staff meeting with all the staff, discuss the issue,
then develop a task force to come up with some solutions including a no-tolerance policy
for spreading rumors and gossip. The leader should recognize the harmful effects of rumors
and gossip; that is probably is a violation of the organization's rules of employee conduct,
, which may need to be addressed with disciplinary action depending on the severity of the
infraction.
How do highly effective people communicate? - correct answer-Highly effective people
(Covey, 1990) seek first to understand the other person, before they try to explain their
position on the issue.
Whats is the best way to address employee disputes, as a manager? - correct answer-The
best approach to employee disputes is to listen to both sides of the story, ask the
employees to think of an acceptable solution where they both could win (Covey, 1990).
Then ask them for suggested creative solutions where they both could be satisfied with the
outcome.
What are the dynamics that impact on physician-nurse relationships? - correct answer-
Physician-nurse relationships are impacted by a variety of factors including: Gender
differences, patterns in the organizational culture of how people relate too each other, and
perceptions of hierarchy such as physicians should be in charge.
What are ways of increasing dialogue in crucial communication situations? - correct
answer-Crucial Conversations is a model for communication based upon the concept of
increasing dialogue on a team (Patterson, et al, 2002) Dialogue is increased by creating a
safe environment for communication; working toward mutual purpose and respect; and
increasing the pool of shared meaning about the situation.
What is the purpose of rounding for outcomes? - correct answer-Rounding for outcomes
involves having staff go in the patient room at regular intervals and asking specific
questions. It helps to provide a safe environment for patients and families by allowing them
to provide feedback on their care experience.
What is SBAR? - correct answer-SBAR is s communications tool primarily used to improve
nurse-physician communication. The initials stand for:
Situation: Who else is involved? What's going on?
Background: Briefly explain everything leading up to the situation.
Assessment: What do you think is going on?
Recommendation: What do you think should be done and by when?
ANSWERS |2026 LATEST UPLOAD | GRADED A+
What is the purpose of a job description? - correct answer-A job description outlines the
job duties to a potential or new employee, explains the boundaries of the scope of practice,
and provides direction for the new employee about what performance measures will be
assessed at evaluation time.
Why should you avoid starting new staff before they attend general orientation? - correct
answer-Expediting an employee orientation is not a good idea because general orientation
provides an opportunity to connect the employee with the mission, vision, and values of
the larger organization. General orientation also provides safety topics and opportunities to
make connections which can help them in the future.
What is the best way to give feedback to an employee who tends to be defensive and
confrontational? - correct answer-When giving feedback to an employee who tends to be
defensive and confrontational it is best to review the employee performance guidelines,
have the meeting in a safe location, perhaps include a witness, and focus specifically on
the employee's performance issues.
What are the challenges of communication in the workplace? - correct answer-The
challenges of workplace communication are that people tend to look for differences rather
than similarities. People tend to judge others based on what they assume is their intent,
and people tend to avoid engaging in potentially tense interactions.
Why is communication in the workplace so important? - correct answer-Good
communication is important because 80% of patient errors are related to communication
breakdowns (Institute of Medicine, 2004). People often know there is a problem but do not
know how to communicate it to others who can resolve the situation.
What is disruptive innovation? - correct answer-Disruptive innovation (Christensen,
Bohmer, & Kenagy, 2000) is any action that disrupts an existing way of doing something.
The term can be used to describe a problem but do not know how to communicate it to
others who can resolve the situation.
Why is it important how a candidate dresses for an interview? - correct answer-First
impressions influence the interviewer when conducting an interview. Unprofessional and
,inappropriate attire may be an indication of poor judgement by the candidate however;
there may be a reason, which you will not know unless you ask the candidate. You should
try not to be distracted by the nurses attire an focus on her resume, experience, skills, and
answers. Ask the candidate behavioral interviewing questions including how she dresses
for different settings.
How important are the words in communication. - correct answer-Mehrabian (1981)
suggested that in volatile situations people only hear 7% of the words that are being said.
The other 55% of communication is body language and 38% the tone.
Why is face-to-face communication important to certain types of communication? -
correct answer-Studies have shown that body language (55%) and tone (38%) have a huge
impact on communication in volatile situations (Mehrabian, 1981). Based on that data, as a
leader you should consider that your tone and body language might have a great impact on
your employees than what you actually say, word-wise.
Why are rumors and gossip dangerous? - correct answer-Rumors and gossip are dangerous
in organizations because of their effect on teamwork and morale. Gossip is generally
assumed to have some piece of factual basis, however in order to be believed the parties
must suspend disbelief and recognition of any contradictory information that exists in
order to perpetuate the story. Rumors and gossip can be harmful when they translate into
inaccurate information and innuendo, which can lower trust, morale, undermine
productivity, discourage support for institutional initiatives, and block good news.
Why do people engage in spreading rumors and gossip? - correct answer-Rumors tend to
increase when members of a group have limited control over events, where there is a poor
organizational climate, mistrust of formal communication, lines, uncertainty about change,
and high levels of competition (Michelson & Mouly, 2002). Rumors help the participants to
reduce chaos and uncertainty in their own mind by defining and explaining the situation.
Rumor spreading may actually be a manifestation of deeper feelings of guilt, ambivalence,
and the desire for dominance and power over others through the control of valuable
information.
What are the best ways to reduce rumors and gossip? - correct answer-The best ways to
reduce rumors and gossip is to have a staff meeting with all the staff, discuss the issue,
then develop a task force to come up with some solutions including a no-tolerance policy
for spreading rumors and gossip. The leader should recognize the harmful effects of rumors
and gossip; that is probably is a violation of the organization's rules of employee conduct,
, which may need to be addressed with disciplinary action depending on the severity of the
infraction.
How do highly effective people communicate? - correct answer-Highly effective people
(Covey, 1990) seek first to understand the other person, before they try to explain their
position on the issue.
Whats is the best way to address employee disputes, as a manager? - correct answer-The
best approach to employee disputes is to listen to both sides of the story, ask the
employees to think of an acceptable solution where they both could win (Covey, 1990).
Then ask them for suggested creative solutions where they both could be satisfied with the
outcome.
What are the dynamics that impact on physician-nurse relationships? - correct answer-
Physician-nurse relationships are impacted by a variety of factors including: Gender
differences, patterns in the organizational culture of how people relate too each other, and
perceptions of hierarchy such as physicians should be in charge.
What are ways of increasing dialogue in crucial communication situations? - correct
answer-Crucial Conversations is a model for communication based upon the concept of
increasing dialogue on a team (Patterson, et al, 2002) Dialogue is increased by creating a
safe environment for communication; working toward mutual purpose and respect; and
increasing the pool of shared meaning about the situation.
What is the purpose of rounding for outcomes? - correct answer-Rounding for outcomes
involves having staff go in the patient room at regular intervals and asking specific
questions. It helps to provide a safe environment for patients and families by allowing them
to provide feedback on their care experience.
What is SBAR? - correct answer-SBAR is s communications tool primarily used to improve
nurse-physician communication. The initials stand for:
Situation: Who else is involved? What's going on?
Background: Briefly explain everything leading up to the situation.
Assessment: What do you think is going on?
Recommendation: What do you think should be done and by when?
