Technicians should not decide they will be able to restore
a damaged item until they have __________ the item and
communicated with the customer
pretest
The restoration company works for the property owner,
who is the primary customer. A secondary customer is the
__________ __________ when the property owner is an
__________
insurance carrier, insured
Smoke and soot particles are visual by-products of
__________ __________.
incomplete combustion
Heat, fuel, and oxygen are the key elements required for
__________.
combustions
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,Fire and Smoke Restoration : Questions and Answers
The particle size range of combustion smoke particles is
_____, ______ microns.
.1 , 4
The general categories into which all smoke residues
may be places are PAH (Polycyclic Aromatic
Hydrocarbons) and __________.
sout
Both PAH and soot particles have been reported to be
___________ to humans.
carcinogenic
A very difficult smoke odor for technicians to overcome
is the __________ __________ odor, also called
"psychological" odor.
heightened awareness
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,Fire and Smoke Restoration : Questions and Answers
To remove high levels of protein odor from surfaces,
______ __________ is usually required for cleaning
protein residues.
wet cleaning
When burned, this material will provide a thick, heavy
black smeary residue.
Synthetic
Factors to consider in determining the degree of smoke
contamination throughout a structure are the air _______
and ________ generated during combustion.
pressure, temperature
The severity of soot contamination increases with a
________ of oxygen and decreases when a _________
_______ of oxygen is present during the fire.
lack, greater quantity
3 3/7/2026
, Fire and Smoke Restoration : Questions and Answers
Some materials and surfaces naturally adsorb more odors
than others. The odor control industry refers to them as
"__________ _______"
Natural wicks
During a fire, smoke can carry vaporized oils, which
eventually settle to leave an _______ ______ on
surfaces, which is difficult to remove.
oily film
Lighter plastic surfaces subjected to higher temperatures
and soot have protentional to _________ irreversibly.
yellow
From a common sense perspective, safety on the job site
is the responsibility of _______________.
everyone
4 3/7/2026