SCMA 331 UPDATED SCRIPT 2026
PRACTICE SOLUTIONS GRADED A+
● Because Hard Rock Cafés are themed restaurants, operations
managers focus their layout design efforts on attractiveness while paying
little attention to efficiency. Answer: False
● All organizations, including service firms such as banks and hospitals,
have a production function. Answer: True
● Operations management is the set of activities that creates value in the
form of goods and services by transforming inputs into outputs. Answer:
True
● An example of a "hidden" production function is the transfer of funds
between accounts at a bank. Answer: True
● At Hard Rock Café, tasks that reflect operations or operations
management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
,E) all of the above. Answer: E. all of the above
● An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above. Answer: D. preparing employee schedules
● Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively. Answer: D. to all firms,
whether manufacturing or service
● ________ is the set of activities that creates value in the form of goods
and services by transforming inputs into outputs Answer: Operations
Management
● Which of the following are the primary functions of all organizations?
,A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Answer: D. marketing, production/operations, and finance/accounting
● Which of the following pioneers was NOT making a professional
impact during the Scientific Management Era?
A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor Answer: B. W. Edwards Deming
● Which of the following would NOT be an operations function in a
commercial bank?
A) auditing
B) teller scheduling
, C) maintenance
D) collection
E) check clearing Answer: A. auditing
● The marketing function's main concern is with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources. Answer: D. generating the demand for
the organization's products or services.
● Which of the following tasks within an airline company are related to
operations?
A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable Answer: A. crew scheduling
PRACTICE SOLUTIONS GRADED A+
● Because Hard Rock Cafés are themed restaurants, operations
managers focus their layout design efforts on attractiveness while paying
little attention to efficiency. Answer: False
● All organizations, including service firms such as banks and hospitals,
have a production function. Answer: True
● Operations management is the set of activities that creates value in the
form of goods and services by transforming inputs into outputs. Answer:
True
● An example of a "hidden" production function is the transfer of funds
between accounts at a bank. Answer: True
● At Hard Rock Café, tasks that reflect operations or operations
management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
,E) all of the above. Answer: E. all of the above
● An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above. Answer: D. preparing employee schedules
● Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively. Answer: D. to all firms,
whether manufacturing or service
● ________ is the set of activities that creates value in the form of goods
and services by transforming inputs into outputs Answer: Operations
Management
● Which of the following are the primary functions of all organizations?
,A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Answer: D. marketing, production/operations, and finance/accounting
● Which of the following pioneers was NOT making a professional
impact during the Scientific Management Era?
A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor Answer: B. W. Edwards Deming
● Which of the following would NOT be an operations function in a
commercial bank?
A) auditing
B) teller scheduling
, C) maintenance
D) collection
E) check clearing Answer: A. auditing
● The marketing function's main concern is with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources. Answer: D. generating the demand for
the organization's products or services.
● Which of the following tasks within an airline company are related to
operations?
A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable Answer: A. crew scheduling
