WGU C483 Principles of Management - Exam 3 Questions and
Answers and Explanations | Latest
1. Which process involves identifying and attracting a pool of qualified
applicants for an open position?
A. Selection
B. Orientation
C. Job Analysis
D. Recruitment
Answer: D
Explanation: Recruitment is the specific process of generating a pool of candidates,
whereas selection is the process of choosing the best individual from that pool.
2. According to Maslow’s Hierarchy of Needs, which level must be satisfied
before an individual focuses on safety needs?
A. Self-actualization
B. Social needs
C. Physiological needs
D. Esteem needs
Answer: C
,Explanation: Maslow proposed that physiological needs (food, water, shelter) are the most
basic and must be met before moving up to safety needs.
3. What is the term for the ‘invisible barrier’ that prevents women and
minorities from advancing to top corporate positions?
A. The Sticky Floor
B. The Lateral Move
C. The Concrete Wall
D. The Glass Ceiling
Answer: D
Explanation: The glass ceiling is a metaphor used to represent an invisible barrier that
keeps a given demographic from rising beyond a certain level in a hierarchy.
4. In the context of the communication process, what is the act of translating a
message into symbols or language?
A. Decoding
B. Feedback
C. Encoding
D. Noise
Answer: C
Explanation: Encoding is the process where the sender converts thoughts into a
communication, such as words or gestures.
,5. Which leadership theory suggests that leaders should adjust their style based
on the readiness and ability of their followers?
A. Trait Theory
B. Path-Goal Theory
C. Fiedler’s Contingency Model
D. Situational Leadership Theory
Answer: D
Explanation: Hersey and Blanchard’s Situational Leadership Theory focuses on the
followers’ readiness as the key factor in choosing a leadership style.
6. A group of employees from different departments meeting to solve a specific
problem is known as a:
A. Cross-functional team
B. Functional team
C. Virtual team
D. Self-managed team
Answer: A
Explanation: Cross-functional teams are composed of employees from about the same
hierarchical level, but from different work areas, who come together to accomplish a task.
, 7. Which of the following describes ‘Expectancy’ in Vroom’s Expectancy Theory?
A. The belief that performance will lead to a reward
B. The value an individual places on an outcome
C. The belief that effort will lead to performance
D. The fear of failure
Answer: C
Explanation: Expectancy is the perceived relationship between effort and performance (E-
to-P).
8. Which stage of team development is characterized by conflict and
competition as individual personalities emerge?
A. Forming
B. Performing
C. Norming
D. Storming
Answer: D
Explanation: The storming stage is where team members push against boundaries, and
conflict often arises regarding roles and leadership.
9. What is a ‘BFOQ’ in the context of Human Resource Management?
A. Basic Functional Office Quality
B. Board Formulated Operational Quest
Answers and Explanations | Latest
1. Which process involves identifying and attracting a pool of qualified
applicants for an open position?
A. Selection
B. Orientation
C. Job Analysis
D. Recruitment
Answer: D
Explanation: Recruitment is the specific process of generating a pool of candidates,
whereas selection is the process of choosing the best individual from that pool.
2. According to Maslow’s Hierarchy of Needs, which level must be satisfied
before an individual focuses on safety needs?
A. Self-actualization
B. Social needs
C. Physiological needs
D. Esteem needs
Answer: C
,Explanation: Maslow proposed that physiological needs (food, water, shelter) are the most
basic and must be met before moving up to safety needs.
3. What is the term for the ‘invisible barrier’ that prevents women and
minorities from advancing to top corporate positions?
A. The Sticky Floor
B. The Lateral Move
C. The Concrete Wall
D. The Glass Ceiling
Answer: D
Explanation: The glass ceiling is a metaphor used to represent an invisible barrier that
keeps a given demographic from rising beyond a certain level in a hierarchy.
4. In the context of the communication process, what is the act of translating a
message into symbols or language?
A. Decoding
B. Feedback
C. Encoding
D. Noise
Answer: C
Explanation: Encoding is the process where the sender converts thoughts into a
communication, such as words or gestures.
,5. Which leadership theory suggests that leaders should adjust their style based
on the readiness and ability of their followers?
A. Trait Theory
B. Path-Goal Theory
C. Fiedler’s Contingency Model
D. Situational Leadership Theory
Answer: D
Explanation: Hersey and Blanchard’s Situational Leadership Theory focuses on the
followers’ readiness as the key factor in choosing a leadership style.
6. A group of employees from different departments meeting to solve a specific
problem is known as a:
A. Cross-functional team
B. Functional team
C. Virtual team
D. Self-managed team
Answer: A
Explanation: Cross-functional teams are composed of employees from about the same
hierarchical level, but from different work areas, who come together to accomplish a task.
, 7. Which of the following describes ‘Expectancy’ in Vroom’s Expectancy Theory?
A. The belief that performance will lead to a reward
B. The value an individual places on an outcome
C. The belief that effort will lead to performance
D. The fear of failure
Answer: C
Explanation: Expectancy is the perceived relationship between effort and performance (E-
to-P).
8. Which stage of team development is characterized by conflict and
competition as individual personalities emerge?
A. Forming
B. Performing
C. Norming
D. Storming
Answer: D
Explanation: The storming stage is where team members push against boundaries, and
conflict often arises regarding roles and leadership.
9. What is a ‘BFOQ’ in the context of Human Resource Management?
A. Basic Functional Office Quality
B. Board Formulated Operational Quest
