WGU C215 Study Guide – FINAL Latest (2026)
ACTUAL EXAM COMPREHENSIVE QUESTIONS
AND VERIFIED ACCURATE SOLUTION
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Terms in this set (218)
Total Quality Management (TQM) 1. customer focus
Philosophy 2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Basic function of Six Sigma. Measures the
process potential and performance of processes.
The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma A disciplined, data-driven approach and
methodology for eliminating defects (driving
toward six standard deviations between the mean
and the nearest specification limit) in any process
- from manufacturing to transactional and from
product to service.
, Design Capacity The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
Line Processes A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes A type of process used to produce a small
number of products in groups or batches based
on customer orders or specifications.
■ High customization moderate volume
Project Processes A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes A type of process that operates continually to
produce a high volume of a fully standardized
product.
- No customization and as high a volume as
possible
Bottleneck Longest task in the process.
ACTUAL EXAM COMPREHENSIVE QUESTIONS
AND VERIFIED ACCURATE SOLUTION
(DETAILED & ELABORATED) |GET IT 100%
ACCURATE!!
Save
Terms in this set (218)
Total Quality Management (TQM) 1. customer focus
Philosophy 2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Basic function of Six Sigma. Measures the
process potential and performance of processes.
The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma A disciplined, data-driven approach and
methodology for eliminating defects (driving
toward six standard deviations between the mean
and the nearest specification limit) in any process
- from manufacturing to transactional and from
product to service.
, Design Capacity The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
Line Processes A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes A type of process used to produce a small
number of products in groups or batches based
on customer orders or specifications.
■ High customization moderate volume
Project Processes A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes A type of process that operates continually to
produce a high volume of a fully standardized
product.
- No customization and as high a volume as
possible
Bottleneck Longest task in the process.
