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Operations Management Assignment - AM

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1) Define the value proposition of Shouldice Hospital on the market, making use of the set of external performances of Operations, plus the main characteristics (3 lines) of the experience (1 page) 2) Highlight the main choices that Shouldice did, in order to have the Service Delivery System to deliver the value proposition Shouldice is promising to the market (In particular highlight what are the Structural design choices, the Organisational Design choices (in particular processes’ design, with an example of a process) and Daily management. For each choice you highlight, it is important to illustrate how this supports the Value proposition on the market (7-9 pages) What are the main choices that Shouldice did to deliver their value proposition?


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