phlebotomy/venipuncture - ANSWER - means drawing or removing blood from the cir-
culatory system through an incision or puncture to obtain a sample for analysis and diagno-
sis
- a technician is a phlebotomist
primary function of a phlebotomist - ANSWER - to obtain blood specimens, either by
venipuncture or by capillary puncture
amount - ANSWER The ___ of blood drawn from a patient depends on the purpose of
the phlebotomy
patient analysis - ANSWER Most specimens are used for ___ ___, though they may be
used for transfusions, donations, or research
vein - ANSWER phlebo means...
to make an incision - ANSWER tomy means...
bloodletting - ANSWER - was used to relieve the body of excess fluids that were be-
lieved to be infected
- early procedures included the use of suction cups, lancets, and even leaches
1
,barber's pole; blood; bandages; vessels - ANSWER - the stripes originated from the
bloodletting practice which was carried out with a barber's razor
- red stripes = ___
- white stripes = ___
- blue strips = ___
phlebotomy practices - ANSWER - extracting blood for donation and testing sub-
stances contained within the blood
- duties include equipment assembly, verification of patient identity, record keeping, patient
interviews, taking vital signs, donor screening
phlebotomy certification - ANSWER - must keep the highest standards and follow in-
dustry-approved procedures
- certification is carried out through a licensing agency
- agencies use written exams but may also test practical skills
- license is granted by the state or local government body giving the holder legal permission
to practice
phlebotomy professionalism - ANSWER - member of a service-oriented industry that
requires professional behavior at all times
- empathy, integrity, honesty, dependability, interpersonal skills, personal appearance, com-
passion
pleasant with the patient, professional with the poke - ANSWER - always introduce
yourself and your purpose, tell the patient who you are and what procedure you are there to
perform
- you must positively identify each patient before beginning a procedure
- patients may be identified by a hospital-issued wristband or by a photo ID
patient rights - ANSWER - patients must be informed when car e is given
2
,- many procedures require a patient to read and sign an affidavit stating that they have been
informed of their rights
- a patient can give or redact consent for any patient care procedures at any time
Health Insurance Portability and Accountability Act (HIPAA) - ANSWER - requires pro-
viders to obtain written permission before disclosing healthcare information to anyone out-
side the provider team
Protected Health Information (PHI) - ANSWER - any individually identifiable health in-
formation that is transmitted and stored electronically and safeguarded by healthcare pro-
fessionals
disciplinary actions, hefty fines, and possible jail time - ANSWER Penalties for violating
HIPAA or PHI include disciplinary actions, hefty fines, and possible jail time
communication - ANSWER - sent received processed understood
- challenges can happen in diverse workplaces
- language, culture, hearing, impairment, and speech impairment can generate challenges
- use creative thinking to overcome communication barriers and ensure all parties are on the
same page
The Joint Commission (TJC) - ANSWER - was founded in 1951 and is the oldest watch-
dog group in healthcare facility oversight
- it was formed solely to protect patients and establish standards and practices of operations
in all healthcare settings
Clinical Laboratory Standards Institute (CLSI) - ANSWER - global, non-profit organiza-
tion that develops standards using representatives taken directly form the fields they over-
see
- mission: to develop clinical and laboratory practices and promote their use worldwide
3
, equipment check forms - ANSWER - ensure that machines are inspected for perfor-
mance and operation compliance at specific time intervals
incident reports - ANSWER - records and tracks internal issues
- report will identify everyone involved, the problems, and teh actions taken to correct the
issues
risk management - ANSWER - can boil down to "loss of property, or injury" in the
healthcare industry
- the safety and compliance departments deal with risk management in larger companies
illegal and unethical behaviors - ANSWER
industry standard violations - ANSWER - NOT legal issues and if broken will NOT result
in criminal charges
- can result in civil actions
- if it is determined that wrongful behavior has occurred, certification may be revoked
ethics - ANSWER - behavior entails conforming to a standard of right and wrong to
avoid harming the patient
- breaches will NOT get a fine or jail time
- these kinds of breaches can result in dismissal or revocation of certification/license
expressed consent - ANSWER - given by the patient
informed consent - ANSWER - given by the competent person after informed
implied consent - ANSWER - given through patient actions
4
culatory system through an incision or puncture to obtain a sample for analysis and diagno-
sis
- a technician is a phlebotomist
primary function of a phlebotomist - ANSWER - to obtain blood specimens, either by
venipuncture or by capillary puncture
amount - ANSWER The ___ of blood drawn from a patient depends on the purpose of
the phlebotomy
patient analysis - ANSWER Most specimens are used for ___ ___, though they may be
used for transfusions, donations, or research
vein - ANSWER phlebo means...
to make an incision - ANSWER tomy means...
bloodletting - ANSWER - was used to relieve the body of excess fluids that were be-
lieved to be infected
- early procedures included the use of suction cups, lancets, and even leaches
1
,barber's pole; blood; bandages; vessels - ANSWER - the stripes originated from the
bloodletting practice which was carried out with a barber's razor
- red stripes = ___
- white stripes = ___
- blue strips = ___
phlebotomy practices - ANSWER - extracting blood for donation and testing sub-
stances contained within the blood
- duties include equipment assembly, verification of patient identity, record keeping, patient
interviews, taking vital signs, donor screening
phlebotomy certification - ANSWER - must keep the highest standards and follow in-
dustry-approved procedures
- certification is carried out through a licensing agency
- agencies use written exams but may also test practical skills
- license is granted by the state or local government body giving the holder legal permission
to practice
phlebotomy professionalism - ANSWER - member of a service-oriented industry that
requires professional behavior at all times
- empathy, integrity, honesty, dependability, interpersonal skills, personal appearance, com-
passion
pleasant with the patient, professional with the poke - ANSWER - always introduce
yourself and your purpose, tell the patient who you are and what procedure you are there to
perform
- you must positively identify each patient before beginning a procedure
- patients may be identified by a hospital-issued wristband or by a photo ID
patient rights - ANSWER - patients must be informed when car e is given
2
,- many procedures require a patient to read and sign an affidavit stating that they have been
informed of their rights
- a patient can give or redact consent for any patient care procedures at any time
Health Insurance Portability and Accountability Act (HIPAA) - ANSWER - requires pro-
viders to obtain written permission before disclosing healthcare information to anyone out-
side the provider team
Protected Health Information (PHI) - ANSWER - any individually identifiable health in-
formation that is transmitted and stored electronically and safeguarded by healthcare pro-
fessionals
disciplinary actions, hefty fines, and possible jail time - ANSWER Penalties for violating
HIPAA or PHI include disciplinary actions, hefty fines, and possible jail time
communication - ANSWER - sent received processed understood
- challenges can happen in diverse workplaces
- language, culture, hearing, impairment, and speech impairment can generate challenges
- use creative thinking to overcome communication barriers and ensure all parties are on the
same page
The Joint Commission (TJC) - ANSWER - was founded in 1951 and is the oldest watch-
dog group in healthcare facility oversight
- it was formed solely to protect patients and establish standards and practices of operations
in all healthcare settings
Clinical Laboratory Standards Institute (CLSI) - ANSWER - global, non-profit organiza-
tion that develops standards using representatives taken directly form the fields they over-
see
- mission: to develop clinical and laboratory practices and promote their use worldwide
3
, equipment check forms - ANSWER - ensure that machines are inspected for perfor-
mance and operation compliance at specific time intervals
incident reports - ANSWER - records and tracks internal issues
- report will identify everyone involved, the problems, and teh actions taken to correct the
issues
risk management - ANSWER - can boil down to "loss of property, or injury" in the
healthcare industry
- the safety and compliance departments deal with risk management in larger companies
illegal and unethical behaviors - ANSWER
industry standard violations - ANSWER - NOT legal issues and if broken will NOT result
in criminal charges
- can result in civil actions
- if it is determined that wrongful behavior has occurred, certification may be revoked
ethics - ANSWER - behavior entails conforming to a standard of right and wrong to
avoid harming the patient
- breaches will NOT get a fine or jail time
- these kinds of breaches can result in dismissal or revocation of certification/license
expressed consent - ANSWER - given by the patient
informed consent - ANSWER - given by the competent person after informed
implied consent - ANSWER - given through patient actions
4
