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WORKPLACE READINESS SKILLS
EXAM 2026\2027 BRAND NEW ACTUAL
EXAM WITH ANSWERS.
1. Mary Lou's gross amount on her paycheck for the week was
$187.20. The curr4nt tax rate of 33% was withheld from her
check. What is Mary Lou's net pay?
A. $187.20
B. $61.78
C. $125.42
D. $123.56 - CORRECT ANSWER -$125.42
2. How should you plan to complete an assigned task if you are
worried about meeting the deadline/due date? A. Set a
realistic, short-term goal.
B. Ask your supervisor for another task.
C. Take frequent breaks to prevent exhaustion.
D. Ask a coworker to assist you. - CORRECT ANSWER -
Set a realistic, short-term goal.
3. A customer requests shipping of a specific product unavailable
at their local store from another store. Taylor, the sales
associate, does not know if this service is available. She should
A. determine the answer by asking her supervisor.
B. tell the customer that her request cannot be approved.
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C. tell the customer it will be worked out later.
D. explain to the customer that it would be better to return
at another time. - CORRECT ANSWER -determine the
answer by asking her supervisor.
4. Roberto is analyzing the expenses for his masonry company.
Approximate the percentage of expenditures on bricks using
the pie chart below?
A. 72%
B. 50%
C. 25%
D. 33% - CORRECT ANSWER -33%
5. Which of these is an essential teamwork skill? A. having
good computer skills
B. having a sense of humor.
C. knowing when to seek help from others.
D. being easily persuaded. - CORRECT ANSWER -
knowing when to seek help from others.
6. In the graphic below, which personal skill BEST fits into the
shaded area of the diagram?
A. Teamwork
B. Creativity and resourcefulness
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C. Positive work ethic
D. Integrity - CORRECT ANSWER -Teamwork
7. Charming Company has an Internet policy that states that
employees may not use social media for personal use during
regular business hours. Which of the following is a violation
of this policy?
A. Emailing a coworker about work issues during your
break.
B. Texting about a change in meeting location.
C. Posting, using the company's Twitter feed.
D. Posting to your timeline on Facebook. - CORRECT
ANSWER -Posting to your timeline on Facebook.
8. If asked to describe your strengths and weaknesses during
an interview, how could you BEST describe your
weaknesses? A. State that you are not aware of any
weaknesses.
B. Describe why others caused your weaknesses.
C. Describe your weaknesses in extensive detail.
D. Be honest and explain your weaknesses. - CORRECT
ANSWER -Be honest and explain your weaknesses.
9. Why must employees report all safety incidents in a timely
manner even if an injury appears to be insignificant?
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A. Employees automatically receive a one week paid
leave according to federal regulations.
B. Proper documentation ensures proper employee
treatment.
C. The human resources department must intervene to
offer sufficient funding.
D. Injuries that seem significant are actually serious. -
CORRECT ANSWER -Proper documentation ensures
proper employee treatment.
10. When handling customer complaints, the first thing to do A.
State the company's policy.
B. Refer them to another department.
C. Tell them you cannot help and get the manager.
D. Actively listen to the customer's concern. - CORRECT
ANSWER -Actively listen to the customer's concern.
11. Companies can benefit many ways from allowing employees
to telecommute. Which item below is a common
DISADVANTAGE of such a practice?
A. Increases security and confidentiality issues.
B. Saves employers money.
C. Increases productivity.
D. Improves employee satisfaction. - CORRECT
ANSWER Increases security and confidentiality
issues.
WORKPLACE READINESS SKILLS
EXAM 2026\2027 BRAND NEW ACTUAL
EXAM WITH ANSWERS.
1. Mary Lou's gross amount on her paycheck for the week was
$187.20. The curr4nt tax rate of 33% was withheld from her
check. What is Mary Lou's net pay?
A. $187.20
B. $61.78
C. $125.42
D. $123.56 - CORRECT ANSWER -$125.42
2. How should you plan to complete an assigned task if you are
worried about meeting the deadline/due date? A. Set a
realistic, short-term goal.
B. Ask your supervisor for another task.
C. Take frequent breaks to prevent exhaustion.
D. Ask a coworker to assist you. - CORRECT ANSWER -
Set a realistic, short-term goal.
3. A customer requests shipping of a specific product unavailable
at their local store from another store. Taylor, the sales
associate, does not know if this service is available. She should
A. determine the answer by asking her supervisor.
B. tell the customer that her request cannot be approved.
, Page | 2
C. tell the customer it will be worked out later.
D. explain to the customer that it would be better to return
at another time. - CORRECT ANSWER -determine the
answer by asking her supervisor.
4. Roberto is analyzing the expenses for his masonry company.
Approximate the percentage of expenditures on bricks using
the pie chart below?
A. 72%
B. 50%
C. 25%
D. 33% - CORRECT ANSWER -33%
5. Which of these is an essential teamwork skill? A. having
good computer skills
B. having a sense of humor.
C. knowing when to seek help from others.
D. being easily persuaded. - CORRECT ANSWER -
knowing when to seek help from others.
6. In the graphic below, which personal skill BEST fits into the
shaded area of the diagram?
A. Teamwork
B. Creativity and resourcefulness
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C. Positive work ethic
D. Integrity - CORRECT ANSWER -Teamwork
7. Charming Company has an Internet policy that states that
employees may not use social media for personal use during
regular business hours. Which of the following is a violation
of this policy?
A. Emailing a coworker about work issues during your
break.
B. Texting about a change in meeting location.
C. Posting, using the company's Twitter feed.
D. Posting to your timeline on Facebook. - CORRECT
ANSWER -Posting to your timeline on Facebook.
8. If asked to describe your strengths and weaknesses during
an interview, how could you BEST describe your
weaknesses? A. State that you are not aware of any
weaknesses.
B. Describe why others caused your weaknesses.
C. Describe your weaknesses in extensive detail.
D. Be honest and explain your weaknesses. - CORRECT
ANSWER -Be honest and explain your weaknesses.
9. Why must employees report all safety incidents in a timely
manner even if an injury appears to be insignificant?
, Page | 4
A. Employees automatically receive a one week paid
leave according to federal regulations.
B. Proper documentation ensures proper employee
treatment.
C. The human resources department must intervene to
offer sufficient funding.
D. Injuries that seem significant are actually serious. -
CORRECT ANSWER -Proper documentation ensures
proper employee treatment.
10. When handling customer complaints, the first thing to do A.
State the company's policy.
B. Refer them to another department.
C. Tell them you cannot help and get the manager.
D. Actively listen to the customer's concern. - CORRECT
ANSWER -Actively listen to the customer's concern.
11. Companies can benefit many ways from allowing employees
to telecommute. Which item below is a common
DISADVANTAGE of such a practice?
A. Increases security and confidentiality issues.
B. Saves employers money.
C. Increases productivity.
D. Improves employee satisfaction. - CORRECT
ANSWER Increases security and confidentiality
issues.
