SALESFORCE BUSINESS ANALYST
CERTIFICATION EXAM PROFESSIONAL REVIEW
QUESTIONS AND SOLUTIONS 2026
◉ What are the business analyst's responsibilities during the analyze
phase of the Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for
the next iteration.
B. Create a data dictionary, write end user documentation, and review
test scripts.
C. Gather business requirements, create process maps, and write user
stories.. Answer: C
◉ A business analyst (BA) is compiling a list of subject matter experts to
consult throughout the discovery for a new Service Cloud
implementation. What is the primary value of the BA speaking with
customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus. Answer: Answer: A
◉ Cloud Kicks wants to assess the efficiency of its Sales Cloud solution
to eliminate unnecessary steps and cut costs. A business analyst (BA)
will give a presentation to executives to help them understand the
,current state and define the future state. Which document should the BA
use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases. Answer: Answer: A
◉ Northern Trail Outfitters is starting a project to implement Service
Cloud for the customer service department. Which activity should be
handled by a business analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing
functionality.. Answer: Answer: C
◉ A business analyst has been tasked with leading prototype efforts for a
Salesforce project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution. Answer: Answer: B
,◉ A new business analyst (BA) wants to follow the correct order of
phases in the implementation lifecycle on a Salesforce project. How
should the BA approach the project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver. Answer: Answer: B
◉ A business analyst is using storytelling to communicate the vision for
a Salesforce solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a
solution to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and
pain points in their business
challenges.
B. Give a perspective from a relatable persona that shows the
development team can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges.. Answer: Answer: B
, ◉ Northern Trail Outfitters (NTO) plans to significantly grow its
workforce and wants to increase the
overall security of its Sales Cloud instance. NTO has previously
implemented a complex security solution with organization wide
defaults, criteria-based sharing rules, and dozens of user profiles.
NTO has asked a business analyst for recommendations on how to
proceed. Which aspect of a potential solution is most important for a BA
to consider?
A. User adoption
B. Scalability
C. System downtime. Answer: Answer: A
◉ Cloud Kicks (CK) has expressed concerns about the distribution
process for a new line of shoes, because the company consistently
misses its targeted delivery dates. CK asks the business analyst
(BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility..
Answer: Answer: C
CERTIFICATION EXAM PROFESSIONAL REVIEW
QUESTIONS AND SOLUTIONS 2026
◉ What are the business analyst's responsibilities during the analyze
phase of the Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for
the next iteration.
B. Create a data dictionary, write end user documentation, and review
test scripts.
C. Gather business requirements, create process maps, and write user
stories.. Answer: C
◉ A business analyst (BA) is compiling a list of subject matter experts to
consult throughout the discovery for a new Service Cloud
implementation. What is the primary value of the BA speaking with
customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus. Answer: Answer: A
◉ Cloud Kicks wants to assess the efficiency of its Sales Cloud solution
to eliminate unnecessary steps and cut costs. A business analyst (BA)
will give a presentation to executives to help them understand the
,current state and define the future state. Which document should the BA
use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases. Answer: Answer: A
◉ Northern Trail Outfitters is starting a project to implement Service
Cloud for the customer service department. Which activity should be
handled by a business analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing
functionality.. Answer: Answer: C
◉ A business analyst has been tasked with leading prototype efforts for a
Salesforce project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution. Answer: Answer: B
,◉ A new business analyst (BA) wants to follow the correct order of
phases in the implementation lifecycle on a Salesforce project. How
should the BA approach the project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver. Answer: Answer: B
◉ A business analyst is using storytelling to communicate the vision for
a Salesforce solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a
solution to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and
pain points in their business
challenges.
B. Give a perspective from a relatable persona that shows the
development team can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges.. Answer: Answer: B
, ◉ Northern Trail Outfitters (NTO) plans to significantly grow its
workforce and wants to increase the
overall security of its Sales Cloud instance. NTO has previously
implemented a complex security solution with organization wide
defaults, criteria-based sharing rules, and dozens of user profiles.
NTO has asked a business analyst for recommendations on how to
proceed. Which aspect of a potential solution is most important for a BA
to consider?
A. User adoption
B. Scalability
C. System downtime. Answer: Answer: A
◉ Cloud Kicks (CK) has expressed concerns about the distribution
process for a new line of shoes, because the company consistently
misses its targeted delivery dates. CK asks the business analyst
(BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility..
Answer: Answer: C
