SALESFORCE ADMIN CERTIFICATION EXAM
2026 EXAM STUDY GUIDE COMPLETE
QUESTIONS AND VERIFIED ANSWERS
◉ A sales rep has left the company and an administrator has been
asked to re-assign all their accounts and opportunities to a new
sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Dataloader.io.
B. Data Loader.
C. Mass Transfer Tool.
D. Data Import Wizard. Answer: C. Mass Transfer Tool.
◉ The administrator at Universal Containers wants to add branding
to Salesforce.
Which two considerations should the administrator keep in mind ?
Choose 2 answers
A. Only one theme can be active at a time, and a theme applies to the
entire org.
B. Chatter external users see the built - in Lighting blue theme only.
,C. Up to 150 custom themes can be created, modified, or cloned from
the built-in themes.
D. Themes apply to Salesforce Classic and to the Salesforce mobile
app. Answer: A. Only one theme can be active at a time, and a theme
applies to the entire org.
B. Chatter external users see the built - in Lighting blue theme only.
◉ AW Computing would like to improve its Case Lightning record
page by including:
• A filter component to display a message in bold font when a case is
saved as acritical record type.
• A quick way to update the account status from the case layout.
Which two components should an administrator use to satisfy these
requests?
Choose 2 answers
A. Record detail.
B. Rich text.
C. Related list.
D. Related record. Answer: B. Rich text
D. Related record
◉ Support agents at Cloud Kicks are spending too much time finding
resources to solve customer cases. The agents need a more efficient
,way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular Case resolutions.
B. Configure Knowledge with articles and data categories.
С. Direct users to Global Search to look for similar cases.
D. Use an interview flow to capture Case details. Answer: B.
Configure Knowledge with articles and data categories.
◉ The administrator at AW Computing wants Account details,
related lists, and Chatter feeds to each appear on separate tabs when
viewing an Account.
Which type of page should the administrator create?
A. Lightning page component.
B. Lightning record page.
C. Lightning app page.
D. Lightning page tab. Answer: D. Lightning page tab.
◉ Cloud Kicks has a custom object called Shipments. The company
wants to see all the shipment items from an Account page. When an
Account is deleted, the shipments should remain.
, What type of relationship should the administrator make between
Shipments and Accounts?
A. Accounts should have a lookup to Shipments.
B. Shipments should have a lookup to Account.
D. Shipments should have a master detail to Accounts.
C. Accounts should have a master detail to Shipments. Answer: B.
Shipments should have a lookup to Account.
◉ The administrator for Cloud Kicks has created a screen flow to
help service reps ask the same set of questions when customers call
in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
A. Lightning Page.
B. Home Page.
C. Page Layout.
D. Component Filter. Answer: A. Lightning Page.
◉ Sales users at Universal Containers are reporting that it is taking a
long time to edit opportunity records. Normally, the only field they
are editing is the Stage field. Which two options should the
administrator recommend to help simplify the process?
Сhoose 2 answers
2026 EXAM STUDY GUIDE COMPLETE
QUESTIONS AND VERIFIED ANSWERS
◉ A sales rep has left the company and an administrator has been
asked to re-assign all their accounts and opportunities to a new
sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Dataloader.io.
B. Data Loader.
C. Mass Transfer Tool.
D. Data Import Wizard. Answer: C. Mass Transfer Tool.
◉ The administrator at Universal Containers wants to add branding
to Salesforce.
Which two considerations should the administrator keep in mind ?
Choose 2 answers
A. Only one theme can be active at a time, and a theme applies to the
entire org.
B. Chatter external users see the built - in Lighting blue theme only.
,C. Up to 150 custom themes can be created, modified, or cloned from
the built-in themes.
D. Themes apply to Salesforce Classic and to the Salesforce mobile
app. Answer: A. Only one theme can be active at a time, and a theme
applies to the entire org.
B. Chatter external users see the built - in Lighting blue theme only.
◉ AW Computing would like to improve its Case Lightning record
page by including:
• A filter component to display a message in bold font when a case is
saved as acritical record type.
• A quick way to update the account status from the case layout.
Which two components should an administrator use to satisfy these
requests?
Choose 2 answers
A. Record detail.
B. Rich text.
C. Related list.
D. Related record. Answer: B. Rich text
D. Related record
◉ Support agents at Cloud Kicks are spending too much time finding
resources to solve customer cases. The agents need a more efficient
,way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular Case resolutions.
B. Configure Knowledge with articles and data categories.
С. Direct users to Global Search to look for similar cases.
D. Use an interview flow to capture Case details. Answer: B.
Configure Knowledge with articles and data categories.
◉ The administrator at AW Computing wants Account details,
related lists, and Chatter feeds to each appear on separate tabs when
viewing an Account.
Which type of page should the administrator create?
A. Lightning page component.
B. Lightning record page.
C. Lightning app page.
D. Lightning page tab. Answer: D. Lightning page tab.
◉ Cloud Kicks has a custom object called Shipments. The company
wants to see all the shipment items from an Account page. When an
Account is deleted, the shipments should remain.
, What type of relationship should the administrator make between
Shipments and Accounts?
A. Accounts should have a lookup to Shipments.
B. Shipments should have a lookup to Account.
D. Shipments should have a master detail to Accounts.
C. Accounts should have a master detail to Shipments. Answer: B.
Shipments should have a lookup to Account.
◉ The administrator for Cloud Kicks has created a screen flow to
help service reps ask the same set of questions when customers call
in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
A. Lightning Page.
B. Home Page.
C. Page Layout.
D. Component Filter. Answer: A. Lightning Page.
◉ Sales users at Universal Containers are reporting that it is taking a
long time to edit opportunity records. Normally, the only field they
are editing is the Stage field. Which two options should the
administrator recommend to help simplify the process?
Сhoose 2 answers
