SALESFORCE ADMIN CERTIFICATION EXAM
2026 EXAM PAPER FINAL QUESTIONS AND
FULL SOLUTIONS
◉ Sales reps at Ursa Major Solar are having difficulty managing
deals. The leadership team has asked the administrator to help sales
reps prioritize and Close deals.
What should the administrator configure to help with these issues?
A. Einstein Activity Capture.
В. Einstein Lead Scoring.
C. Einstein Opportunity Scoring.
D. Einstein Search Personalization. Answer: C Einstein Opportunity
Scoring.
◉ Which two actions should an administrator perform with Case
escalation rules ?
Choose 2 answers
A. Send email notifications.
B. Re-assign the Case.
C. Re-open the Case.
,D. Change the Case Priority. Answer: A. Send email notifications.
B. Re-assign the Case.
◉ An administrator at Cloud Kicks wants to deactivate user who has
the company. What are two reasons that would prevent a user from
being deactivated ?
Choose 2 answers
A. The user is a Сustom hierarchy field.
B. The user is assigned a workflow email alert.
C. The user is part of a territory hierarchy.
D. The user is the highest role in the role hierarchy. Answer: B. The
user is assigned a workflow email alert.
A. The user is a Сustom hierarchy field.
◉ At Universal Containers there is a custom field on the Lead named
Product Category. Management wants this Information to be part of
the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Map the lead custom field to the product's product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Create a custom field on the Opportunity and map the two fields.
,D. Configure the product categories picklist field on the product.
Answer: С. Create a custom field on the Opportunity and map the
two fields.
◉ Ursa Major Solar has a path on Case. The company wants to
require its users to follow the status values as they are on the path.
Agents should be prohibited from reverting the Case back to a
previous status.
Which feature should an administrator use to fulfill this request?
A. Validation Rules.
B. Predefined Field Values.
C. Global Value Picklists.
D. Dependent Picklists. Answer: A. Validation Rules.
◉ Northern Trail Outfitters has the Case object set to private. The
support manager raised a concern that reps have a broader view of
data than expected and can see all cases on their group's
dashboards. What could be causing reps to have inappropriate
access to data on dashboards?
A. Dashboard Filters.
B. Public Dashboards.
C. Dynamic Dashboards.
, D. Dashboard Subscriptions. Answer: C. Dynamic Dashboards.
◉ At Cloud Kicks, sales reps use discounts on the opportunity record
to help win sales on particular products. When an opportunity is
won, they then have to manually apply the discount up the related
opportunity products. The sales manager has asked if there is a way
to automate this time-consuming task.
What should the administrator use to deliver this requirement?
A. Approval Process.
B. Formula Field.
C. Flow Builder.
D. Prebuilt Macro. Answer: C. Flow Builder.
◉ A team of support users at Cloud Kicks is helping inside sales reps
make follow-up calls to prospects that filled out an interest form
online. The team currently does not have access to the Lead object.
How should an administrator provide proper access?
A. Create a new profile.
B. Assign a new role.
C. Set up Manual sharing.
D. Configure permission sets. Answer: D. Configure permission sets.
2026 EXAM PAPER FINAL QUESTIONS AND
FULL SOLUTIONS
◉ Sales reps at Ursa Major Solar are having difficulty managing
deals. The leadership team has asked the administrator to help sales
reps prioritize and Close deals.
What should the administrator configure to help with these issues?
A. Einstein Activity Capture.
В. Einstein Lead Scoring.
C. Einstein Opportunity Scoring.
D. Einstein Search Personalization. Answer: C Einstein Opportunity
Scoring.
◉ Which two actions should an administrator perform with Case
escalation rules ?
Choose 2 answers
A. Send email notifications.
B. Re-assign the Case.
C. Re-open the Case.
,D. Change the Case Priority. Answer: A. Send email notifications.
B. Re-assign the Case.
◉ An administrator at Cloud Kicks wants to deactivate user who has
the company. What are two reasons that would prevent a user from
being deactivated ?
Choose 2 answers
A. The user is a Сustom hierarchy field.
B. The user is assigned a workflow email alert.
C. The user is part of a territory hierarchy.
D. The user is the highest role in the role hierarchy. Answer: B. The
user is assigned a workflow email alert.
A. The user is a Сustom hierarchy field.
◉ At Universal Containers there is a custom field on the Lead named
Product Category. Management wants this Information to be part of
the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Map the lead custom field to the product's product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Create a custom field on the Opportunity and map the two fields.
,D. Configure the product categories picklist field on the product.
Answer: С. Create a custom field on the Opportunity and map the
two fields.
◉ Ursa Major Solar has a path on Case. The company wants to
require its users to follow the status values as they are on the path.
Agents should be prohibited from reverting the Case back to a
previous status.
Which feature should an administrator use to fulfill this request?
A. Validation Rules.
B. Predefined Field Values.
C. Global Value Picklists.
D. Dependent Picklists. Answer: A. Validation Rules.
◉ Northern Trail Outfitters has the Case object set to private. The
support manager raised a concern that reps have a broader view of
data than expected and can see all cases on their group's
dashboards. What could be causing reps to have inappropriate
access to data on dashboards?
A. Dashboard Filters.
B. Public Dashboards.
C. Dynamic Dashboards.
, D. Dashboard Subscriptions. Answer: C. Dynamic Dashboards.
◉ At Cloud Kicks, sales reps use discounts on the opportunity record
to help win sales on particular products. When an opportunity is
won, they then have to manually apply the discount up the related
opportunity products. The sales manager has asked if there is a way
to automate this time-consuming task.
What should the administrator use to deliver this requirement?
A. Approval Process.
B. Formula Field.
C. Flow Builder.
D. Prebuilt Macro. Answer: C. Flow Builder.
◉ A team of support users at Cloud Kicks is helping inside sales reps
make follow-up calls to prospects that filled out an interest form
online. The team currently does not have access to the Lead object.
How should an administrator provide proper access?
A. Create a new profile.
B. Assign a new role.
C. Set up Manual sharing.
D. Configure permission sets. Answer: D. Configure permission sets.
