SALESFORCE ADMIN CERTIFICATION 175 2026
PRACTICE TEST QUESTIONS WITH ANSWERS
◉ When you use Salesforce for Outlook, Lightning Sync, or Email to
Salesforce to sync items or add emails from your email app to
Salesforce, any items that these features can't automatically assign to
Salesforce records appear in My Unresolved Items. Which of the
following types of items will appear in the My Unresolved Items list?
(select 4) Answer: tasks, contacts, emails, events
◉ When mass-transfering accounts, what other related records are
also transferred at the same time? (select 4) Answer: "Contacts (on
business accounts only), attachments, notes, open activities, open
opportunities owned by the current account owner
◉ optionally -> Answer:
◉ closed opportunities and open opportunities owned by other
users Answer:
◉ transfer open and closed cases that were owned by the account
owner. " Answer:
,◉ What advantages does Knowledge have over Solutions? Answer:
"both -> integration with customer service flow, association with
cases, WYSIWYG editor, FLS, authoring workflow, multi-lingual
support
knowledge -> multi-dimensions article categorization, audience
specific targeting, multiple article types, synonyms, article previews
by channel, granular publishing controls, chatter feeds on articles,
email articles as PDF, statistics/rating/query analysis"
◉ True or False: A single opportunity may contain products from
two different Price Books Answer: False; you must select a single PB
to use for an opportunity
◉ A Metric Dashboard Component is defined as which of the
following? Answer: A Metric Dashboard Component displays the
grand total from a report, along with a label that you enter. The first
option is a table. Gauges are represented as a fuel-tank type of scale.
◉ Which Dashboard Components can display multiple groupings?
(select 3) Answer: donut, funnel, pie
◉ In a private sharing model, will a manager be able to edit account
records by a user below them in the role hierarchy? Answer: Yes,
access is grated by default for standard objects and cannot be
changed
,◉ What are valid reasons for modifying an Account search layout?
Answer: (fof-1) Search Layouts can be used to control the fields
displayed as a result of a search, fields displayed in a lookuup dialog,
and recently viewed records list
◉ How could an admin be able to see how many remaining licenses
are available? Answer: company profiles, system overview
◉ What do you need to be able to create new campaigns? Answer:
permission on the profile to create campaign objects and marketing
user checked on user record
◉ What permissions are needed to edit multiple records at a time?
Answer: mass edit for lists permission, enable inline editing &
enhanced lists
◉ An open task has been created related to a contact. Where will
this task be visible? Answer: in the open activities related list of the
contact & of the account related to the contact, in the my activities
list for the person assigned the task
◉ Tasks can be created in the following areas of SF except? Answer:
chatter, home activity history related list, but NOT search window
, ◉ How can an admin manage users using the SFA app? Answer:
reset passwords, edit user details & deactivate users (can't change
system permissions or create objects)
◉ What happens when importing a record with a picklist value that
doesn't exist in SF? Answer: if not restricted, the record will be
saved, but the value will not. If the piclist is restricted, the record
will not be saved
◉ Which charts can be created with a single grouping? Multiple?
Answer: "single -> bar, column, line
Multiple -> pie, donut, funnel, scatter"
◉ What field settings can you control in the Page Layout editor?
Answer: visible, read-only, required
◉ Which statements about custom summary formulas in reports is
true?
a) Reports can be grouped by a custom summary formula result
b) Custom summary formulas can reference a formula field within a
report
PRACTICE TEST QUESTIONS WITH ANSWERS
◉ When you use Salesforce for Outlook, Lightning Sync, or Email to
Salesforce to sync items or add emails from your email app to
Salesforce, any items that these features can't automatically assign to
Salesforce records appear in My Unresolved Items. Which of the
following types of items will appear in the My Unresolved Items list?
(select 4) Answer: tasks, contacts, emails, events
◉ When mass-transfering accounts, what other related records are
also transferred at the same time? (select 4) Answer: "Contacts (on
business accounts only), attachments, notes, open activities, open
opportunities owned by the current account owner
◉ optionally -> Answer:
◉ closed opportunities and open opportunities owned by other
users Answer:
◉ transfer open and closed cases that were owned by the account
owner. " Answer:
,◉ What advantages does Knowledge have over Solutions? Answer:
"both -> integration with customer service flow, association with
cases, WYSIWYG editor, FLS, authoring workflow, multi-lingual
support
knowledge -> multi-dimensions article categorization, audience
specific targeting, multiple article types, synonyms, article previews
by channel, granular publishing controls, chatter feeds on articles,
email articles as PDF, statistics/rating/query analysis"
◉ True or False: A single opportunity may contain products from
two different Price Books Answer: False; you must select a single PB
to use for an opportunity
◉ A Metric Dashboard Component is defined as which of the
following? Answer: A Metric Dashboard Component displays the
grand total from a report, along with a label that you enter. The first
option is a table. Gauges are represented as a fuel-tank type of scale.
◉ Which Dashboard Components can display multiple groupings?
(select 3) Answer: donut, funnel, pie
◉ In a private sharing model, will a manager be able to edit account
records by a user below them in the role hierarchy? Answer: Yes,
access is grated by default for standard objects and cannot be
changed
,◉ What are valid reasons for modifying an Account search layout?
Answer: (fof-1) Search Layouts can be used to control the fields
displayed as a result of a search, fields displayed in a lookuup dialog,
and recently viewed records list
◉ How could an admin be able to see how many remaining licenses
are available? Answer: company profiles, system overview
◉ What do you need to be able to create new campaigns? Answer:
permission on the profile to create campaign objects and marketing
user checked on user record
◉ What permissions are needed to edit multiple records at a time?
Answer: mass edit for lists permission, enable inline editing &
enhanced lists
◉ An open task has been created related to a contact. Where will
this task be visible? Answer: in the open activities related list of the
contact & of the account related to the contact, in the my activities
list for the person assigned the task
◉ Tasks can be created in the following areas of SF except? Answer:
chatter, home activity history related list, but NOT search window
, ◉ How can an admin manage users using the SFA app? Answer:
reset passwords, edit user details & deactivate users (can't change
system permissions or create objects)
◉ What happens when importing a record with a picklist value that
doesn't exist in SF? Answer: if not restricted, the record will be
saved, but the value will not. If the piclist is restricted, the record
will not be saved
◉ Which charts can be created with a single grouping? Multiple?
Answer: "single -> bar, column, line
Multiple -> pie, donut, funnel, scatter"
◉ What field settings can you control in the Page Layout editor?
Answer: visible, read-only, required
◉ Which statements about custom summary formulas in reports is
true?
a) Reports can be grouped by a custom summary formula result
b) Custom summary formulas can reference a formula field within a
report
