CMAA Exam Challenges – NHA Official Study Guide 3.0
| Certified Medical Administrative Assistant | Latest
Update 2026 | Graded A+
1. What does timely filing refer to in healthcare?
The time limit for patients to pay their medical bills.
The length of time in which a health care organization may submit a claim to
the third-party payer from the date of service.
The process of reviewing patient records for accuracy.
The duration a patient has to file a complaint against a healthcare provider.
2. If a healthcare professional discovers two electronic medical records for the same
patient, what steps should they take to ensure compliance with healthcare
regulations?
They should delete one record to avoid confusion.
They should keep both records and label them differently.
They should consult a supervisor to merge the records and ensure all patient
data is accurately reflected.
They should inform the patient and ask for their preference.
3. If a healthcare facility fails to turn off the answering service at closing, what
potential issue could arise?
, Patient confidentiality may be compromised.
The facility may receive more calls than usual.
Staff may miss important messages.
Patients may be unable to leave messages.
4. What is the primary reason for requiring preauthorization before a medical
procedure?
To ensure patient consent is obtained.
To collect patient payment upfront.
To schedule the procedure with the healthcare provider.
To determine medical necessity for reimbursement.
5. What is the recommended action for addressing a patient's anxiety and distress
according to healthcare practices?
Give reassurance and the opportunity to speak
Be aggressive to make sure the information is gathered
Do not address them while allowing them time to think
Determine the medical condition and how they feel by their appearance
6. What term is used to refer to an individual who is covered by both Medicare and
Medicaid?
Medi-Cal
Medigap
Medicare Advantage
Medi-Medi
,7. What is the payment model called when a provider is incentivized for conducting
annual wellness visits?
Pay-for-performance
Fee-for-service
Value-based
Capitation
8. Which of the following would be a CMS trigger during a survey?
Supplies taken to patient station are disposed, disinfected, and dedicated to
that patient
Multi dose medication vial punctured with previously used needle/syringe
Blood spills that are immediately cleaned
Using aseptic technique when administering medications
9. Describe the types of expenses that are typically covered by petty cash in a
healthcare setting.
Petty cash is utilized for patient care expenses only.
Petty cash is used for small, everyday expenses like office supplies and minor
operational costs.
Petty cash is used exclusively for employee bonuses.
Petty cash is reserved for major investments in technology and infrastructure.
10. Which of the following best describes the Patient's Bill of Rights?
An outline of ethical guidelines that describes the financial rights of a patient
at a facility/practice
, An outline of legal and ethical guidelines that describes how a patient can
expect to be treated by a facility/practice
A federal law requiring special consent from the patient for the release of
genetic testing, mental health and therapy records, and substance abuse
records
A federal law requiring informed consent and protection of private health
information
11. If a healthcare organization receives a claim rejection due to data entry errors,
what role does the clearinghouse play in resolving this issue?
The clearinghouse will ignore the rejection and proceed with other claims.
The clearinghouse will send the error back to the healthcare organization for
correction and resubmission.
The clearinghouse will contact the patient to resolve the issue.
The clearinghouse will automatically correct the errors and resubmit the claim.
12. How does patient education contribute to better health outcomes?
It focuses solely on medication adherence.
It allows healthcare providers to reduce their workload.
It gives patients the knowledge to make better overall health and lifestyle
choices.
It ensures patients follow all medical advice without question.
13. Describe the main purpose of the HIPAA Security Rule in relation to electronic
health records.
The HIPAA Security Rule mandates the use of telehealth services.
| Certified Medical Administrative Assistant | Latest
Update 2026 | Graded A+
1. What does timely filing refer to in healthcare?
The time limit for patients to pay their medical bills.
The length of time in which a health care organization may submit a claim to
the third-party payer from the date of service.
The process of reviewing patient records for accuracy.
The duration a patient has to file a complaint against a healthcare provider.
2. If a healthcare professional discovers two electronic medical records for the same
patient, what steps should they take to ensure compliance with healthcare
regulations?
They should delete one record to avoid confusion.
They should keep both records and label them differently.
They should consult a supervisor to merge the records and ensure all patient
data is accurately reflected.
They should inform the patient and ask for their preference.
3. If a healthcare facility fails to turn off the answering service at closing, what
potential issue could arise?
, Patient confidentiality may be compromised.
The facility may receive more calls than usual.
Staff may miss important messages.
Patients may be unable to leave messages.
4. What is the primary reason for requiring preauthorization before a medical
procedure?
To ensure patient consent is obtained.
To collect patient payment upfront.
To schedule the procedure with the healthcare provider.
To determine medical necessity for reimbursement.
5. What is the recommended action for addressing a patient's anxiety and distress
according to healthcare practices?
Give reassurance and the opportunity to speak
Be aggressive to make sure the information is gathered
Do not address them while allowing them time to think
Determine the medical condition and how they feel by their appearance
6. What term is used to refer to an individual who is covered by both Medicare and
Medicaid?
Medi-Cal
Medigap
Medicare Advantage
Medi-Medi
,7. What is the payment model called when a provider is incentivized for conducting
annual wellness visits?
Pay-for-performance
Fee-for-service
Value-based
Capitation
8. Which of the following would be a CMS trigger during a survey?
Supplies taken to patient station are disposed, disinfected, and dedicated to
that patient
Multi dose medication vial punctured with previously used needle/syringe
Blood spills that are immediately cleaned
Using aseptic technique when administering medications
9. Describe the types of expenses that are typically covered by petty cash in a
healthcare setting.
Petty cash is utilized for patient care expenses only.
Petty cash is used for small, everyday expenses like office supplies and minor
operational costs.
Petty cash is used exclusively for employee bonuses.
Petty cash is reserved for major investments in technology and infrastructure.
10. Which of the following best describes the Patient's Bill of Rights?
An outline of ethical guidelines that describes the financial rights of a patient
at a facility/practice
, An outline of legal and ethical guidelines that describes how a patient can
expect to be treated by a facility/practice
A federal law requiring special consent from the patient for the release of
genetic testing, mental health and therapy records, and substance abuse
records
A federal law requiring informed consent and protection of private health
information
11. If a healthcare organization receives a claim rejection due to data entry errors,
what role does the clearinghouse play in resolving this issue?
The clearinghouse will ignore the rejection and proceed with other claims.
The clearinghouse will send the error back to the healthcare organization for
correction and resubmission.
The clearinghouse will contact the patient to resolve the issue.
The clearinghouse will automatically correct the errors and resubmit the claim.
12. How does patient education contribute to better health outcomes?
It focuses solely on medication adherence.
It allows healthcare providers to reduce their workload.
It gives patients the knowledge to make better overall health and lifestyle
choices.
It ensures patients follow all medical advice without question.
13. Describe the main purpose of the HIPAA Security Rule in relation to electronic
health records.
The HIPAA Security Rule mandates the use of telehealth services.
