MANA 3001 EXAM 1 QUESTIONS WITH ANSWERS
100% SOLVED
organizational behavior - ANSWER the study of human behavior in organizational
settings, the interface between human behavior and the organization, and the
organization itself
planning, organizing, leading, controlling - ANSWER basic managerial functions
planning - ANSWER the process of determining an organization's desired future position
and the best means of getting there
organizing - ANSWER the process of designing jobs, grouping jobs into units, and
establishing patterns of authority between jobs and units
leading - ANSWER the process of getting the organization's members to work together
toward the organization's goals
controlling - ANSWER the process of monitoring and correcting the actions of the
organization and its members to keep them directed toward their goals
technical skills - ANSWER the skills necessary to accomplish specific tasks within the
organization
technical, interpersonal, conceptual, and diagnostic - ANSWER most successful
managers have a strong combination of what skills?
interpersonal skills - ANSWER the ability to effectively communicate with, understand,
and motivate individuals and groups
, conceptual skills - ANSWER the ability to think in the abstract
diagnostic skills - ANSWER the ability to understand cause-and-effect relationships and
to recognize the optimal solutions to problems
human resource management (HRM) - ANSWER the set of organizational activities
directed at attracting, developing, and maintaining an effective workforce
competitive advantage - ANSWER anything that gives a firm an edge over rivals in
attracting customers and defending itself against competition
cost leadership, differentiation, specialization - ANSWER primary business strategies
cost leadership strategy - ANSWER striving to be the lowest-cost producer for a
particular level of product quality
operational excellence - ANSWER maximizing the efficiency of the manufacturing or
product development process to minimize costs
differentiation strategy - ANSWER developing a product or service that has unique
characteristics valued by customers
product innovation - ANSWER developing new products or services
specialization strategy - ANSWER focusing on a narrow market segment or niche and
pursuing either a differentiation or cost leadership strategy within that market segment
customer intimacy - ANSWER delivering unique and customizable products or services
to meet customers' needs and increase customer loyalty
100% SOLVED
organizational behavior - ANSWER the study of human behavior in organizational
settings, the interface between human behavior and the organization, and the
organization itself
planning, organizing, leading, controlling - ANSWER basic managerial functions
planning - ANSWER the process of determining an organization's desired future position
and the best means of getting there
organizing - ANSWER the process of designing jobs, grouping jobs into units, and
establishing patterns of authority between jobs and units
leading - ANSWER the process of getting the organization's members to work together
toward the organization's goals
controlling - ANSWER the process of monitoring and correcting the actions of the
organization and its members to keep them directed toward their goals
technical skills - ANSWER the skills necessary to accomplish specific tasks within the
organization
technical, interpersonal, conceptual, and diagnostic - ANSWER most successful
managers have a strong combination of what skills?
interpersonal skills - ANSWER the ability to effectively communicate with, understand,
and motivate individuals and groups
, conceptual skills - ANSWER the ability to think in the abstract
diagnostic skills - ANSWER the ability to understand cause-and-effect relationships and
to recognize the optimal solutions to problems
human resource management (HRM) - ANSWER the set of organizational activities
directed at attracting, developing, and maintaining an effective workforce
competitive advantage - ANSWER anything that gives a firm an edge over rivals in
attracting customers and defending itself against competition
cost leadership, differentiation, specialization - ANSWER primary business strategies
cost leadership strategy - ANSWER striving to be the lowest-cost producer for a
particular level of product quality
operational excellence - ANSWER maximizing the efficiency of the manufacturing or
product development process to minimize costs
differentiation strategy - ANSWER developing a product or service that has unique
characteristics valued by customers
product innovation - ANSWER developing new products or services
specialization strategy - ANSWER focusing on a narrow market segment or niche and
pursuing either a differentiation or cost leadership strategy within that market segment
customer intimacy - ANSWER delivering unique and customizable products or services
to meet customers' needs and increase customer loyalty
