A support process could be any of the following EXCEPT _____.
a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles
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assembling automobiles
,The average number of entities completed per unit of time—the output rate—from a
process is called ________.
a.
service rate
b.
throughput
c.
utilization
d.
work-in-process
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throughput
In the context of service-encounter design, giving discounts to employees is a form
of _____.
a.
recognition
b.
guarantee
c.
assurance
d.
compensation
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recognition
,________ is the ability to provide goods and services to customers with minimum waste
and maximum utilization of resources.
a.
Operational efficiency
b.
Sustainability
c.
Reliability
d.
Volume flexibility
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Operational efficiency
Which of the following statements is TRUE of service facilities?
answer with letter
a.
They are in close proximity to customers.
b.
They take advantage of patents.
c.
They are located close to raw materials, suppliers, and labor.
d.
They rely on physical inventory.
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a
, John is admitted to a hospital to undergo a surgery for hernia. He is unable to discern
the expertise of his surgeon before the surgery nor evaluate the quality of the service
after the surgery. In this case, the expertise of John's surgeon is an example of a(n)
________.
a.
experience attribute
b.
credence attribute
c.
variant attribute
d.
search attribute
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credence attribute
The relationship between the natural variation and specifications is quantified by a
measure known as the ________.
a.
process design index
b.
net promoter score
c.
process capability index
d.
net detractor score
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a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles
Give this one a try later!
assembling automobiles
,The average number of entities completed per unit of time—the output rate—from a
process is called ________.
a.
service rate
b.
throughput
c.
utilization
d.
work-in-process
Give this one a try later!
throughput
In the context of service-encounter design, giving discounts to employees is a form
of _____.
a.
recognition
b.
guarantee
c.
assurance
d.
compensation
Give this one a try later!
recognition
,________ is the ability to provide goods and services to customers with minimum waste
and maximum utilization of resources.
a.
Operational efficiency
b.
Sustainability
c.
Reliability
d.
Volume flexibility
Give this one a try later!
Operational efficiency
Which of the following statements is TRUE of service facilities?
answer with letter
a.
They are in close proximity to customers.
b.
They take advantage of patents.
c.
They are located close to raw materials, suppliers, and labor.
d.
They rely on physical inventory.
Give this one a try later!
a
, John is admitted to a hospital to undergo a surgery for hernia. He is unable to discern
the expertise of his surgeon before the surgery nor evaluate the quality of the service
after the surgery. In this case, the expertise of John's surgeon is an example of a(n)
________.
a.
experience attribute
b.
credence attribute
c.
variant attribute
d.
search attribute
Give this one a try later!
credence attribute
The relationship between the natural variation and specifications is quantified by a
measure known as the ________.
a.
process design index
b.
net promoter score
c.
process capability index
d.
net detractor score
Give this one a try later!
