Questions And Answers
what is satisficing? - ANSWER -choosing a solution that meets some minimum
qualifications. 'good enough'
what is the intuition model? - ANSWER -expertise and feelings » intuitive
processes » holistic hunch and automated experience
what is the Z model? - ANSWER -sensing » intuition » thinking » feeling
look at facts/details » think about the possibilities » what impact will it have on
those involved
what is the attribution theory? - ANSWER -- distinctiveness
- consensus
- consistency
what are the types of attribution? - ANSWER -internal and external
what is an external attribution? - ANSWER -the situation
what is an internal attribution? - ANSWER -the employee
what is distinctiveness? - ANSWER -does the person behave differently in
different situations?
what is consensus? - ANSWER -do others behave the same way in similar
situations?
what is consistency? - ANSWER -does the person behave the same over time?
, what is the fundamental attribution error? - ANSWER -when one underestimates
the influence of external factors when making judgements about the behavior of
others
what is the confirmation bias? - ANSWER -pertains to how we selectively gather
info
what are the components of confirmation bias? - ANSWER -1. decision maker
subconsciously decides something before investigating why it is the best decision
2. seeks info that supports/confirms the decision while discounting info that doesn't
what is the anchoring bias? - ANSWER -occurs when decision makers are
influenced by the first information they receive about a decision even if its
irrelevant
what is the hindsight bias? - ANSWER -occurs when knowledge of an outcome
influences our belief about the probability that we could have predicted the
outcome earlier
what is the framing bias? - ANSWER -occurs when we interpret alternatives
differently based on the manner in which a question is posed or framed
what is escalation of commitment (the sunk cost error)? - ANSWER -the tendency
to hold to an ineffective course of action even when it is unlikely the bad situation
can be reversed
what is the availability bias? - ANSWER -a decision maker's tendency to base
decisions on info readily available in memory
what is the respresentativeness bias? - ANSWER -when we estimate the
probability of an event's occurrence based on our impressions about similar
occurrences