Nursing 101 - Exam 2 UPDATED ACTUAL Questions and CORRECT
Answers
During conflict, which of the following may cause people Their lack of experience and skills with conflict resolution
to make responses that seem inappropriate or
overemotional?
Feeling like they are able to handle the conflict situation
They fear being accepted and included by others
Their lack of experience and skills with conflict resolution
A mature attitude developed by resolving past crises
Which of the following best describes the role of anger in It can be used positively to produce change
communication?
It should be held in as a controlled rage technique
It can be used positively to produce change
Anger needs to be expressed immediately
Anger is always negative and destructive
A communication style that involves interpersonal Assertive
behaviors that permit people to defend and maintain
their legitimate rights in a respectful manner that does
not violate the rights of others is:
Passive-Aggressive
Submissive
Assertive
Arbitration
Which behavior indicates that a nurse who is forced to The nurse refers the problem to an immediate supervisor
confront a conflict situation is using a submissive
approach to communication?
The nurse schedules a one-on-one meeting
The nurse refers the problem to an immediate supervisor
The nurse uses the incident as a teaching opportunity
The nurse confronts the problem in front of others
, A particularly vocal nurse has been complaining to the The manager requests to meet in private with the disgruntled nurse
other nurses about the unit manager's preferential
treatment of the night shift nurses. Which of the following
by the unit manager best reflects the assertive approach
to conflict resolution?
The manager transfers the nurse to the night shift so the
nurse can see how it is actually run.
The manager confronts the nurse in front of staff to teach
all on shift.
The manager ignores the nurse's comments and knows
the nurse will calm down
The manager requests to meet in private with the
disgruntled nurse
During a staff meeting, which statement by a nurse "You have made some good points. I have another idea I want to add."
manager best demonstrates the use of assertive
communication?
"I'm sorry, but your idea is way off base and much too
costly."
"I am the manager and we will have to do it my way."
"I don't mind either way. Do it the way the majority thinks
is best."
"You have made some good points. I have another idea I
want to add."
Which of the following items are considered barriers to Unclear speech
clear communication? (More than one) Terminology & jargon
Inattention
Unclear speech
Increased knowledge
Comfort
Terminology & jargon
Inattention
Which of the following is an example of paraverbal Tone of voice
communication?
Body language
Spoken word
Tone of voice
Written word
Which of the following best describes the process of give Negotiation
and take between individuals or groups with the goal of
reaching an agreement acceptable to both sides?
Litigation
Arbitration
Mediation
Negotiation
Answers
During conflict, which of the following may cause people Their lack of experience and skills with conflict resolution
to make responses that seem inappropriate or
overemotional?
Feeling like they are able to handle the conflict situation
They fear being accepted and included by others
Their lack of experience and skills with conflict resolution
A mature attitude developed by resolving past crises
Which of the following best describes the role of anger in It can be used positively to produce change
communication?
It should be held in as a controlled rage technique
It can be used positively to produce change
Anger needs to be expressed immediately
Anger is always negative and destructive
A communication style that involves interpersonal Assertive
behaviors that permit people to defend and maintain
their legitimate rights in a respectful manner that does
not violate the rights of others is:
Passive-Aggressive
Submissive
Assertive
Arbitration
Which behavior indicates that a nurse who is forced to The nurse refers the problem to an immediate supervisor
confront a conflict situation is using a submissive
approach to communication?
The nurse schedules a one-on-one meeting
The nurse refers the problem to an immediate supervisor
The nurse uses the incident as a teaching opportunity
The nurse confronts the problem in front of others
, A particularly vocal nurse has been complaining to the The manager requests to meet in private with the disgruntled nurse
other nurses about the unit manager's preferential
treatment of the night shift nurses. Which of the following
by the unit manager best reflects the assertive approach
to conflict resolution?
The manager transfers the nurse to the night shift so the
nurse can see how it is actually run.
The manager confronts the nurse in front of staff to teach
all on shift.
The manager ignores the nurse's comments and knows
the nurse will calm down
The manager requests to meet in private with the
disgruntled nurse
During a staff meeting, which statement by a nurse "You have made some good points. I have another idea I want to add."
manager best demonstrates the use of assertive
communication?
"I'm sorry, but your idea is way off base and much too
costly."
"I am the manager and we will have to do it my way."
"I don't mind either way. Do it the way the majority thinks
is best."
"You have made some good points. I have another idea I
want to add."
Which of the following items are considered barriers to Unclear speech
clear communication? (More than one) Terminology & jargon
Inattention
Unclear speech
Increased knowledge
Comfort
Terminology & jargon
Inattention
Which of the following is an example of paraverbal Tone of voice
communication?
Body language
Spoken word
Tone of voice
Written word
Which of the following best describes the process of give Negotiation
and take between individuals or groups with the goal of
reaching an agreement acceptable to both sides?
Litigation
Arbitration
Mediation
Negotiation
