CHL CERTIFICATION EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
Skill Set - ANS The skills required to accomplish a specific task or function (pg 5)
Unity of Command - ANS An organizing principle that suggests each employee should have
one supervisor. (pg 7)
Culture - ANS The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - ANS A policy that performs no amount of leniency regarding
harassment behavior (pge 14)
CCU - ANS Nursing unit reserved for patients with intensive nursing needs that requires
skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - ANS Supervises registered nurses and LNA's
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, DashBoard - ANS A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - ANS A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
bench Mark - ANS A standard used to compare and improve a departments own products or
services by measuring them against specific standards
Key Performance Indicator - ANS A set of quantifiable measures that a company or industry
uses to gauge or compare performance in terms of meeting their strategic and operational goals
Delegation - ANS The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - ANS A federal act that requires
hospitals to provide emergency treatment to all individuals regardless of their insurance status
or ability to pay
Position Control - ANS The process that imposes restrictions on filling vacant positions to
manage costs associated with them
Zero- Based Budget - ANS explanation of all expenses and justification for each line item
funded with resources allocated accordingly
Auto Cratic - ANS A type of leader who prefers to make decisions and resolve problems
without input from affected staff members
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
QUESTIONS AND ANSWERS GRADED A+
2026
Skill Set - ANS The skills required to accomplish a specific task or function (pg 5)
Unity of Command - ANS An organizing principle that suggests each employee should have
one supervisor. (pg 7)
Culture - ANS The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - ANS A policy that performs no amount of leniency regarding
harassment behavior (pge 14)
CCU - ANS Nursing unit reserved for patients with intensive nursing needs that requires
skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - ANS Supervises registered nurses and LNA's
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, DashBoard - ANS A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - ANS A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
bench Mark - ANS A standard used to compare and improve a departments own products or
services by measuring them against specific standards
Key Performance Indicator - ANS A set of quantifiable measures that a company or industry
uses to gauge or compare performance in terms of meeting their strategic and operational goals
Delegation - ANS The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - ANS A federal act that requires
hospitals to provide emergency treatment to all individuals regardless of their insurance status
or ability to pay
Position Control - ANS The process that imposes restrictions on filling vacant positions to
manage costs associated with them
Zero- Based Budget - ANS explanation of all expenses and justification for each line item
funded with resources allocated accordingly
Auto Cratic - ANS A type of leader who prefers to make decisions and resolve problems
without input from affected staff members
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
