Nursing 101 Exam 2 Study Guide UPDATED ACTUAL Questions
and CORRECT Answers
Communication is an interactive sharing of information. It requires a sender, a message, and
receiver.
Why is communication important? After the sender sends the message, the receiver has a responsibility to listen to,
process, and understand (encoding) the information and then respond to the
sender by giving feedback (decoding).
What are the three communication styles? Assertive, agressive, and nonverbal
assertive communication The preferred style, it involves interpersonal behaviors that permit people to
defend and maintain their legitimate rights in a respectful manner that does not
violate the rights of others. is honest and direct accurately expresses the person's
beliefs, ideas, and opinions Is honest and direct accurately expresses the person's
beliefs, ideas, and opinions.
agressive communication is used to humiliate, dominate, control, or embarrass the other person or lower
that persons self esteem.
nonverbal communication communication through body language it accounts for 55 percent of
communication and includes body language, facial expressions, gestures, physical
appearance, touch, and spatial territory
, List 5 assertive communication suggestions 1. Maintain eye contact
2. Convey empathy; stating your feelings does not mean sympathy or agreement
3. Keep your body position erect; shoulders and back straight
4. speak clearly and audibly; be direct and descriptive
5. be comfortable with silence
6. use gestures and facial expressions for emphasis
7. use appropriate location
8. use appropriate timing
9. Focus on behaviors and issues; do not attack the person
verbal communication Either written or spoken and constitutes on about 7 percent of the communication
language.
Paraverbal communication the tone, pitch volume, and diction used when delivering a verbal message. How
people say something is often more important than what they are saying.
Name 3 verbal communication builders 1. Encouraging Words
2 Asking open-ended questions
3 Use I rather than You messages
3 verbal communication blockers 1. Automatic defensiveness
2. Asking close-ended questions
3. Accusing or blaming
Name 3 nonverbal communication builders 1. Eye-contact
2. Stop what you're doing
3. Nod the head
Name 3 nonverbal communication blockers 1. Eye rolling
2. Arm and leg folding
3. Deep loud sighs
Name 2 paraverbal communication builders 1. Silence
2. Tone
Name 3 paraverbal communication blockers 1. Threating, ordering, or getting in someone's face
2. Nonstop, rapid talking
3. Yelling, calling names, or hurling
Anger can be used positively to increase others' attention, initiate communication, problem-solve, and energize
the change process.
The negative expression of anger may cause the person who is the object of the anger to retaliate or seek revenge, but
probably the most destructive from that negative anger can take is when it is
internalized and suppressed.
Long term suppressed anger has been has been gastric ulcers and hypertension
associated with a number of physiological problems,
ranging from
and CORRECT Answers
Communication is an interactive sharing of information. It requires a sender, a message, and
receiver.
Why is communication important? After the sender sends the message, the receiver has a responsibility to listen to,
process, and understand (encoding) the information and then respond to the
sender by giving feedback (decoding).
What are the three communication styles? Assertive, agressive, and nonverbal
assertive communication The preferred style, it involves interpersonal behaviors that permit people to
defend and maintain their legitimate rights in a respectful manner that does not
violate the rights of others. is honest and direct accurately expresses the person's
beliefs, ideas, and opinions Is honest and direct accurately expresses the person's
beliefs, ideas, and opinions.
agressive communication is used to humiliate, dominate, control, or embarrass the other person or lower
that persons self esteem.
nonverbal communication communication through body language it accounts for 55 percent of
communication and includes body language, facial expressions, gestures, physical
appearance, touch, and spatial territory
, List 5 assertive communication suggestions 1. Maintain eye contact
2. Convey empathy; stating your feelings does not mean sympathy or agreement
3. Keep your body position erect; shoulders and back straight
4. speak clearly and audibly; be direct and descriptive
5. be comfortable with silence
6. use gestures and facial expressions for emphasis
7. use appropriate location
8. use appropriate timing
9. Focus on behaviors and issues; do not attack the person
verbal communication Either written or spoken and constitutes on about 7 percent of the communication
language.
Paraverbal communication the tone, pitch volume, and diction used when delivering a verbal message. How
people say something is often more important than what they are saying.
Name 3 verbal communication builders 1. Encouraging Words
2 Asking open-ended questions
3 Use I rather than You messages
3 verbal communication blockers 1. Automatic defensiveness
2. Asking close-ended questions
3. Accusing or blaming
Name 3 nonverbal communication builders 1. Eye-contact
2. Stop what you're doing
3. Nod the head
Name 3 nonverbal communication blockers 1. Eye rolling
2. Arm and leg folding
3. Deep loud sighs
Name 2 paraverbal communication builders 1. Silence
2. Tone
Name 3 paraverbal communication blockers 1. Threating, ordering, or getting in someone's face
2. Nonstop, rapid talking
3. Yelling, calling names, or hurling
Anger can be used positively to increase others' attention, initiate communication, problem-solve, and energize
the change process.
The negative expression of anger may cause the person who is the object of the anger to retaliate or seek revenge, but
probably the most destructive from that negative anger can take is when it is
internalized and suppressed.
Long term suppressed anger has been has been gastric ulcers and hypertension
associated with a number of physiological problems,
ranging from
