COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
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Marketing - ............ANSWER.............. is the activity, set of institutions, and
processes for creating, communicating, delivering, and exchanging offerings that
have value for customers, clients, partners, and society at large.
Marketing is about Balancing Equally Important Goals.... -
............ANSWER.............. Creating Value
Meeting Organizational Objectives
Marketing entails - ............ANSWER.............. processes that focus on delivering
value and benefits to customers, not just selling goods and services.
Critical Marketing Function:
Facilitate Value Exchange
Conditions for Exchange - ............ANSWER.............. At Least Two Parties
Something of Value
Communication and Delivery
Freedom to Accept or Reject
Desire to Deal with Other Party
,The Four Marketing Management Philosophies - ............ANSWER..............
Production
Sales
Market
Societal
Marketing Management Philosophies:
Production- Focus is on... - ............ANSWER.............. internal capabilities of the
firm
Marketing Management Philosophies:
Sales- Focus is on... - ............ANSWER.............. aggressive sales techniques and
belief that high sales result in high profits
Marketing Management Philosophies:
Market- Focus is on... - ............ANSWER.............. satisfying customer needs and
wants while meeting objectives
Marketing Management Philosophies:
Societal- Focus is on... - ............ANSWER.............. satisfying customer needs and
wants while enhancing individual and
societal well-being
Achieving a Marketing Orientation - ............ANSWER.............. Obtain
information about customers, competitors, and markets & examine from a total
business perspective
,Determine how to deliver superior
customer value
Implement actions to provide value
to customers
Societal Marketing Orientation - ............ANSWER.............. An organization exists
not only to satisfy customer wants but also to preserve or enhance individuals' and
society's long-term best interests.
Questions That Help Determine Marketing Philosophy -
............ANSWER..............
Questions That Help Determine Marketing Philosophy
Production--> - ............ANSWER.............. What can we make or do best?
Questions That Help Determine Marketing Philosophy
Sales--> - ............ANSWER.............. How can we sell more aggressively?
Questions That Help Determine Marketing Philosophy
Marketing--> - ............ANSWER.............. What do customers want and need?
Questions That Help Determine Marketing Philosophy
Societal--> - ............ANSWER.............. What do customers want/need, and how
can we benefit society?
Customer Value Requirements - ............ANSWER.............. Offer products that
perform
, Earn trust
Avoid unrealistic pricing
Give the buyer facts
Offer organization-wide commitment in service and after-sales support
Co-creation with customers
Customer Satisfaction - ............ANSWER.............. The customers' evaluation of a
good or service in terms of whether that good or service has met their needs and
expectations.
Benefits - Costs = Level of Satisfaction
Relationship Marketing - ............ANSWER.............. Strategy that focuses on
keeping and improving relationships with customers.
Successful strategies need for a Relationship Marketing -
............ANSWER.............. Customer-Oriented Personnel
Effective Training Programs
Empowered Employees