AHLEI HOSPITALITY MANAGER FINAL PAPER
2026 EXAMINATION QUESTIONS AND
ANSWERS GRADED A+
◉What impact does manager self-awareness have on an
organization? Answer: Communication improves, Employees are
happier, Better decisions are made, Guest satisfaction improves,
Work connections are stronger.
◉What makes a management decision or action ethical? Answer:
Staying true to a specific value system.
◉If you use the autocratic style, does that mean you are not
managing with emotional intelligence? Answer: No
◉What is emotional intelligence? Answer: The ability to recognize,
understand, and influence others' emotions.
◉How can you improve your self-awareness? Answer: Ask for
frequent feedback on how you are perceived by others.
◉What makes a decision ethical? Answer: Staying true to a specific
set of values.
, ◉What is the best way to ensure employees are making ethical
decisions? Answer: Reinforce the concept of ethics often.
◉Which style of management might a manager use to build
emotional bonds within the team? Answer: Affiliative
◉What benefits does training have for your property? Answer: Well-
trained employees will be more confident in their roles, training
helps reduce turnover, training helps reduce employee turnover,
training reduces the time a manager must spend correcting
employees, Properly trained employees can help train other
employees, Training improves productivity.
◉Which of the following best defines coaching? Answer: Teaching
and giving constructive feedback when needed.
◉How often should coaching take place? Answer: Coaching should
be ongoing and constant.
◉What is the best method of correcting an employee who is
performing a task incorrectly? Answer: Find a quiet place to explain
the correct way to do the task.
2026 EXAMINATION QUESTIONS AND
ANSWERS GRADED A+
◉What impact does manager self-awareness have on an
organization? Answer: Communication improves, Employees are
happier, Better decisions are made, Guest satisfaction improves,
Work connections are stronger.
◉What makes a management decision or action ethical? Answer:
Staying true to a specific value system.
◉If you use the autocratic style, does that mean you are not
managing with emotional intelligence? Answer: No
◉What is emotional intelligence? Answer: The ability to recognize,
understand, and influence others' emotions.
◉How can you improve your self-awareness? Answer: Ask for
frequent feedback on how you are perceived by others.
◉What makes a decision ethical? Answer: Staying true to a specific
set of values.
, ◉What is the best way to ensure employees are making ethical
decisions? Answer: Reinforce the concept of ethics often.
◉Which style of management might a manager use to build
emotional bonds within the team? Answer: Affiliative
◉What benefits does training have for your property? Answer: Well-
trained employees will be more confident in their roles, training
helps reduce turnover, training helps reduce employee turnover,
training reduces the time a manager must spend correcting
employees, Properly trained employees can help train other
employees, Training improves productivity.
◉Which of the following best defines coaching? Answer: Teaching
and giving constructive feedback when needed.
◉How often should coaching take place? Answer: Coaching should
be ongoing and constant.
◉What is the best method of correcting an employee who is
performing a task incorrectly? Answer: Find a quiet place to explain
the correct way to do the task.
