ORGB 364 FINAL EXAM NOTES COMPLETE
STUDY A-HEAD SOLUTION GUIDE
ATHABASCA UNIVERSITY ACTUAL EXAM
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
⩥ Define organizations. Answer: Organizations are groups of people
who work interdependently toward some purposed
⩥ Why is OB important? (3). Answer: o Comprehend and predict work
events
o Adopt more accurate personal theories
o Influence organizational events
⩥ List opportunities and challenges of technological change. Answer: -
improved efficiency, interactivity and well-being
-altered the communication patterns and power dynamics at work, and
has affected our non-work time, attention span, and techno-stress.
⩥ what has caused globalization to become more intense over time?.
Answer: Information technology and transportation systems
,⩥ what is the emerging employment relationship trend?. Answer: The
blurring of work and non-work time and the associated call for more
work-life balance
⩥ what are some advantages and disadvantages of telework?. Answer:
advantages: employees experience better work-life balance, higher
productivity due to reduced stress, reduced greenhouse gas emissions
and office expenses
disadvantages: more social isolation, weaker relationships with co-
workers, less word-of-mouth info which impacts relationships and
promotional opportunities
⩥ Diversity advantages and challenges. Answer: improve creativity and
decision making, and provide better awareness and response to diverse
communities.
Challenges include dysfunctional conflict and slower team development.
⩥ what are the 4 anchors which OB knowledge is based? Briefly
describe each. Answer: - Multidisciplinary anchor: knowledge should
come from other disciplines and not just from its own isolated research
base
- Systematic research anchor: OB knowledge should be developed using
sound research methods consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there
will be different consequences in different situations
,- Multiple levels of analysis anchor: states that OB topics may be viewed
from the individual, team and organization levels of analysis
⩥ list the 3 ways organizations maintain a good "fit" within an
environment. Answer: -adapting to the environment
-influencing the environment
-moving to a more favourable environment
⩥ what does intellectual capital consist of? (3) Briefly describe each.
Answer: -human capital (knowledge, skills and abilities that employees
carry around in their heads= competitive advantage)
-structural capital (knowledge captured and retained in an organizations
systems and structures)
-relationship capital (value derived from an organizations relationship
with customers, suppliers and others who add mutual value)
⩥ what are the 4 Most widely identified HPWP's?. Answer: employee
involvement, job autonomy, developing employee competencies, and
performance/ skill-based rewards
⩥ how does HPWP improve organizational effectiveness? 3. Answer:
HPWPs improve organizational effectiveness by building human capital,
increasing adaptability and strengthening employee motivation and
attitudes
, ⩥ What are the 4 perspectives of organizational effectiveness?. Answer:
-open systems perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
⩥ what is open systems perspective?. Answer: views organizations as
complex organisms that live within an external environment. Depend on
external environment for resources, then use organizational subsystems
to transport the resources into outputs
⩥ what is the organizational learning perspective?. Answer: states that
organizations are effective when they find ways to acquire, share, use
and store knowledge (intellectual capital)
⩥ what is the high-performance work practices perspective?. Answer:
identifies a bundle of systems and structures to leverage workforce
potential. Most widely identified HPWP's are employee involvement,
job autonomy, developing employee competencies, and performance/
skill-based rewards
⩥ what is the stakeholders perspective?. Answer: states that
organizations are more effective when they understand, manage and
satisfy stakeholder needs and expectations. Leaders manage interests of
diverse stakeholders by relaying on their personal and organizational
values for guidance
STUDY A-HEAD SOLUTION GUIDE
ATHABASCA UNIVERSITY ACTUAL EXAM
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
⩥ Define organizations. Answer: Organizations are groups of people
who work interdependently toward some purposed
⩥ Why is OB important? (3). Answer: o Comprehend and predict work
events
o Adopt more accurate personal theories
o Influence organizational events
⩥ List opportunities and challenges of technological change. Answer: -
improved efficiency, interactivity and well-being
-altered the communication patterns and power dynamics at work, and
has affected our non-work time, attention span, and techno-stress.
⩥ what has caused globalization to become more intense over time?.
Answer: Information technology and transportation systems
,⩥ what is the emerging employment relationship trend?. Answer: The
blurring of work and non-work time and the associated call for more
work-life balance
⩥ what are some advantages and disadvantages of telework?. Answer:
advantages: employees experience better work-life balance, higher
productivity due to reduced stress, reduced greenhouse gas emissions
and office expenses
disadvantages: more social isolation, weaker relationships with co-
workers, less word-of-mouth info which impacts relationships and
promotional opportunities
⩥ Diversity advantages and challenges. Answer: improve creativity and
decision making, and provide better awareness and response to diverse
communities.
Challenges include dysfunctional conflict and slower team development.
⩥ what are the 4 anchors which OB knowledge is based? Briefly
describe each. Answer: - Multidisciplinary anchor: knowledge should
come from other disciplines and not just from its own isolated research
base
- Systematic research anchor: OB knowledge should be developed using
sound research methods consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there
will be different consequences in different situations
,- Multiple levels of analysis anchor: states that OB topics may be viewed
from the individual, team and organization levels of analysis
⩥ list the 3 ways organizations maintain a good "fit" within an
environment. Answer: -adapting to the environment
-influencing the environment
-moving to a more favourable environment
⩥ what does intellectual capital consist of? (3) Briefly describe each.
Answer: -human capital (knowledge, skills and abilities that employees
carry around in their heads= competitive advantage)
-structural capital (knowledge captured and retained in an organizations
systems and structures)
-relationship capital (value derived from an organizations relationship
with customers, suppliers and others who add mutual value)
⩥ what are the 4 Most widely identified HPWP's?. Answer: employee
involvement, job autonomy, developing employee competencies, and
performance/ skill-based rewards
⩥ how does HPWP improve organizational effectiveness? 3. Answer:
HPWPs improve organizational effectiveness by building human capital,
increasing adaptability and strengthening employee motivation and
attitudes
, ⩥ What are the 4 perspectives of organizational effectiveness?. Answer:
-open systems perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
⩥ what is open systems perspective?. Answer: views organizations as
complex organisms that live within an external environment. Depend on
external environment for resources, then use organizational subsystems
to transport the resources into outputs
⩥ what is the organizational learning perspective?. Answer: states that
organizations are effective when they find ways to acquire, share, use
and store knowledge (intellectual capital)
⩥ what is the high-performance work practices perspective?. Answer:
identifies a bundle of systems and structures to leverage workforce
potential. Most widely identified HPWP's are employee involvement,
job autonomy, developing employee competencies, and performance/
skill-based rewards
⩥ what is the stakeholders perspective?. Answer: states that
organizations are more effective when they understand, manage and
satisfy stakeholder needs and expectations. Leaders manage interests of
diverse stakeholders by relaying on their personal and organizational
values for guidance
