ORGB 364 FINAL EXAM NOTES COMPLETE
STUDY A-HEAD SOLUTION GUIDE
ATHABASCA UNIVERSITY TEST BANK 2026
UPDATED QUESTIONS AND ANSWERS
GRADED A+
⩥ Forming. Answer: Group first comes together; high uncertainty,
politeness, testing roles and boundaries, looking for rules and leadership.
⩥ Storming. Answer: Members become more authentic; conflict over
tasks, roles, and power; cliques and disagreements often appear.
⩥ Norming. Answer: Cohesion increases; shared norms and ground rules
emerge; roles and procedures are clarified; leader shifts more to
facilitator.
⩥ Performing. Answer: Group is task-focused and functioning at a high
level; members are interdependent and focus both on results and how
work is done.
⩥ Adjourning. Answer: Group disbands; members may feel mixed
emotions; ideal to debrief with an after-action review to capture
learning.
,⩥ Punctuated equilibrium model. Answer: Groups stay stable for periods
with incremental change; a crisis or deadline triggers a brief burst of
major change.
⩥ Team cohesion. Answer: Degree of camaraderie and 'social glue' in a
group; extent to which members are attracted to the group and act as a
unified unit.
⩥ Factors that increase cohesion. Answer: Similarity, stability, small
size, support, satisfaction with others' performance and behavior.
⩥ Benefits of cohesion. Answer: Higher satisfaction and self-esteem,
better attendance, more participation, stronger persistence, more
information sharing.
⩥ Groupthink. Answer: A group pressure phenomenon where the desire
for harmony leads to reduced critical evaluation and poor reality testing.
⩥ Social loafing. Answer: Tendency for individuals to put in less effort
when working in a group than when working alone.
⩥ Group. Answer: Collection of individuals whose actions influence one
another; performance = group inputs minus process losses.
, ⩥ Team. Answer: A cohesive coalition of people working together
toward mutual goals; small number with complementary skills.
⩥ Task roles. Answer: Roles focused on getting work done, including
Contractor, Creator, Contributor, Completer, and Critic.
⩥ Social roles. Answer: Roles focused on maintaining relationships and
process, including Cooperator, Communicator, and Calibrator.
⩥ Boundary-spanning roles. Answer: Roles that link to the outside,
including Consul and Coordinator.
⩥ Task force. Answer: Temporary team formed to address a specific
issue or problem until it is resolved.
⩥ Product development team. Answer: Often cross-functional; designs
and improves products; can be temporary or ongoing.
⩥ Cross-functional team. Answer: Members from different functional
areas; common in matrix organizations.
⩥ Virtual team. Answer: Members are geographically dispersed and rely
on technology for collaboration.
STUDY A-HEAD SOLUTION GUIDE
ATHABASCA UNIVERSITY TEST BANK 2026
UPDATED QUESTIONS AND ANSWERS
GRADED A+
⩥ Forming. Answer: Group first comes together; high uncertainty,
politeness, testing roles and boundaries, looking for rules and leadership.
⩥ Storming. Answer: Members become more authentic; conflict over
tasks, roles, and power; cliques and disagreements often appear.
⩥ Norming. Answer: Cohesion increases; shared norms and ground rules
emerge; roles and procedures are clarified; leader shifts more to
facilitator.
⩥ Performing. Answer: Group is task-focused and functioning at a high
level; members are interdependent and focus both on results and how
work is done.
⩥ Adjourning. Answer: Group disbands; members may feel mixed
emotions; ideal to debrief with an after-action review to capture
learning.
,⩥ Punctuated equilibrium model. Answer: Groups stay stable for periods
with incremental change; a crisis or deadline triggers a brief burst of
major change.
⩥ Team cohesion. Answer: Degree of camaraderie and 'social glue' in a
group; extent to which members are attracted to the group and act as a
unified unit.
⩥ Factors that increase cohesion. Answer: Similarity, stability, small
size, support, satisfaction with others' performance and behavior.
⩥ Benefits of cohesion. Answer: Higher satisfaction and self-esteem,
better attendance, more participation, stronger persistence, more
information sharing.
⩥ Groupthink. Answer: A group pressure phenomenon where the desire
for harmony leads to reduced critical evaluation and poor reality testing.
⩥ Social loafing. Answer: Tendency for individuals to put in less effort
when working in a group than when working alone.
⩥ Group. Answer: Collection of individuals whose actions influence one
another; performance = group inputs minus process losses.
, ⩥ Team. Answer: A cohesive coalition of people working together
toward mutual goals; small number with complementary skills.
⩥ Task roles. Answer: Roles focused on getting work done, including
Contractor, Creator, Contributor, Completer, and Critic.
⩥ Social roles. Answer: Roles focused on maintaining relationships and
process, including Cooperator, Communicator, and Calibrator.
⩥ Boundary-spanning roles. Answer: Roles that link to the outside,
including Consul and Coordinator.
⩥ Task force. Answer: Temporary team formed to address a specific
issue or problem until it is resolved.
⩥ Product development team. Answer: Often cross-functional; designs
and improves products; can be temporary or ongoing.
⩥ Cross-functional team. Answer: Members from different functional
areas; common in matrix organizations.
⩥ Virtual team. Answer: Members are geographically dispersed and rely
on technology for collaboration.
