CMN 2148: FInal exam UPDATED ACTUAL
Questions and CORRECT Answers
Organizational excellence ability of people to work together and utilize
technology for the creative solving of increasingly
complex problems
Communication competency Composed of knowledge, sensitivity, skills, and
values. Competence arises from interaction of
theory, practice, and analysis. (SAY THE RIGHT
THING AT THE RIGHT TIME)
How does competence arise? Theory, practice and analysis
microsystem (ecological theory) which contains the developing organizational
member and other persons in the immediate work
env
The mesosystems Which represent the interrelations among various
microsystems
Macrosystem Which does not rep the immediate context in which
individuals works, but does not impinge on him/her
The ecosystem Which reps the overarching cultural belief system,
forms of knowledge, social, techno, and political
ideologies
, What are the 4 components of cmn Knowledge, Sensitivity (meaning and feelings),
competency? Skills (analyze org messages) and values (taking
responsibility for effective cmn thereby
contribution to org excellence )
Human Communication Process Attempts to construct shared realities through
social interaction (meaning making and sense
making process)
The effect The result of the complex interaction of all
elements (encode, sources, channels, experiences,
comp)
impersonal communication Communication that treats people as objects or
that responds only to their roles rather than to who
they are as unique people.
interpersonal communication Treating the person and Identifying them as an
individual
Message Encoding The process of formulation messages
Message Decoding The process of assigning meaning
Organization Result of the process of organization dynamic
system in which individuals engage in collective
efforts for goal accomplishment (social activity to
accomplish a goal)
Noise Distortion or interference that contributes to
discrepancies between the meaning intended by
the source and the meaning assigned by the
receiver
Questions and CORRECT Answers
Organizational excellence ability of people to work together and utilize
technology for the creative solving of increasingly
complex problems
Communication competency Composed of knowledge, sensitivity, skills, and
values. Competence arises from interaction of
theory, practice, and analysis. (SAY THE RIGHT
THING AT THE RIGHT TIME)
How does competence arise? Theory, practice and analysis
microsystem (ecological theory) which contains the developing organizational
member and other persons in the immediate work
env
The mesosystems Which represent the interrelations among various
microsystems
Macrosystem Which does not rep the immediate context in which
individuals works, but does not impinge on him/her
The ecosystem Which reps the overarching cultural belief system,
forms of knowledge, social, techno, and political
ideologies
, What are the 4 components of cmn Knowledge, Sensitivity (meaning and feelings),
competency? Skills (analyze org messages) and values (taking
responsibility for effective cmn thereby
contribution to org excellence )
Human Communication Process Attempts to construct shared realities through
social interaction (meaning making and sense
making process)
The effect The result of the complex interaction of all
elements (encode, sources, channels, experiences,
comp)
impersonal communication Communication that treats people as objects or
that responds only to their roles rather than to who
they are as unique people.
interpersonal communication Treating the person and Identifying them as an
individual
Message Encoding The process of formulation messages
Message Decoding The process of assigning meaning
Organization Result of the process of organization dynamic
system in which individuals engage in collective
efforts for goal accomplishment (social activity to
accomplish a goal)
Noise Distortion or interference that contributes to
discrepancies between the meaning intended by
the source and the meaning assigned by the
receiver
