Career Planning - ANSWER Actions & activities that individuals perform in order to
give direction to their work lives.
Brain drain - ANSWER Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Cost-of-living adjustment (COLA) - ANSWER Pay adjustment given to eligible
employees regardless of performance or organizational profitability; usually linked to
inflation.
Broadbanding - ANSWER Combining several salary grades or job classifications with
narrow pay ranges unto one brand with a wider salary spread.
Behavioral interview - ANSWER Type of interview that focuses on how applicants
previously handled real situations.
Competency-based interview - ANSWER Type of interview in which the interviewer
asks questions related to competencies for the position and asks candidates to provide
examples of times they demonstrated the competencies.
ADDIE model - ANSWER 5 step instructional design process that governs the
development of learning programs.
Analyze, Design, Develop, Implement, and Evaluate.
1
,Blended learning - ANSWER Planned approach to learning that included a
combination of instructor-led training, self-directed study, and /or on-the-job training.
Strategy - ANSWER A plan of action for accomplishing an organization's long-range
goals.
SWOT analysis - ANSWER Process for assessing an organization's strategic capabilities
in comparison to threats and opportunities identified during environmental scanning.
Vision statement - ANSWER Vivid, guiding image of an organization's desired future,
the future it hopes to attain through its strategy.
Organizational values - ANSWER Beliefs that are important to an organization and
often dictate employee behavior.
Strategic management - ANSWER The actions that leaders take to move their
organizations toward those goals and create value for all stakeholders.
Strategic planning - ANSWER The process of setting goals and designing a path toward
a competitive position.
Net profit margin - ANSWER Ratio of net income (gross sales minus expenses and
taxes) to net sales.
Leading indicator - ANSWER Type of metric that describes an activity that can change
future performance and indicate higher degree of success in achieving strategic goals.
Environmental scanning - ANSWER Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats and to assess
how these factors affect the organization currently and how they are likely to affect the
organization in the future.
2
,Benchmarking - ANSWER Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Blue ocean strategies - ANSWER Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Weingarten rights - ANSWER Union employees' right in U.S. to have a union
representative or coworker present during an investigatory interview.
Worker Adjustment and Retraining Notification (WARN) Act - ANSWER U.S. act that
requires some employers to give a minimum of 60 days' notice if a plant is to close or is mass
layoffs will occur.
Uniformed Services Employment and Reemployment Rights Act (USERRA) -
ANSWER U.S. act that protects the employment reemployment, and retention rights
of persons who serve or have served in the uniformed services.
Vesting - ANSWER Process by which a retirement benefit becomes nonforfeitable.
Stakeholders - ANSWER All those affected by an organization's social, environmental,
and economic impact shareholders, employees, customers, suppliers, regulators, and local
communities.
Triple bottom line - ANSWER Economic, social, and environmental impact metrics
used to determine an organization's success.
Risk scorecard - ANSWER Tool used to gather individual assessments of various
characteristics of risk (e.g. frequency of occurrence, degree of impact/loss/gain for the
organization, degree of efficacy of current controls).
3
, Protected class - ANSWER People who are covered under a particular federal or state
anti-discrimination law.
Prudent person rule - ANSWER States that an Employee Retirement Income Security
Act plan fiduciary has legal and financial obligations not to take more risks when investing
employee benefit program funds than a reasonable knowledgeable, prudent investor would
under similar circumstances.
Quid pro quo harassment - ANSWER Type of sexual harassment that occurs when an
employee is forces to choose between giving in to a superior's sexual demands and forfeiting
an economic benefit such as a pay increase, a promotion, or continues employment.
Portal-to-Portal Act - ANSWER U.S. act that defines what is included as hours worked
and is therefore compensable and a factor in calculating overtime.
Patient Protections and Affordable Care Act (PPACA) - ANSWER 2010 U.S. law aimed at
reducing the number of uninsured individuals and decreasing health care costs. The law
requires virtually all citizens and legal residents to have minimum health coverage and
requires employers with more than 50 full-time employees to provide health coverage that
meets minimum benefit specifications or pay a penalty.
Pension Benefit Guaranty Corporation (PBGC) - ANSWER Set up by U.S. Employee
Retirement Income Security Act (ERISA) to insure payment of benefits in the even that a
private-sector defined benefit pension plan terminates with insufficient funds to pay the
benefits.
Phillips v. Martin Marietta Corporation - ANSWER 1971 U.S. case that stated than an
employer may not, in the absence of business necessity, refuse to hire women with
preschool aged children while hiring men with such children.
Occupational Safety and Health Administration (OSHA) - ANSWER U.S. agency that
administers and enforces the Occupational Safety and Health Act of 1970.
4
give direction to their work lives.
Brain drain - ANSWER Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Cost-of-living adjustment (COLA) - ANSWER Pay adjustment given to eligible
employees regardless of performance or organizational profitability; usually linked to
inflation.
Broadbanding - ANSWER Combining several salary grades or job classifications with
narrow pay ranges unto one brand with a wider salary spread.
Behavioral interview - ANSWER Type of interview that focuses on how applicants
previously handled real situations.
Competency-based interview - ANSWER Type of interview in which the interviewer
asks questions related to competencies for the position and asks candidates to provide
examples of times they demonstrated the competencies.
ADDIE model - ANSWER 5 step instructional design process that governs the
development of learning programs.
Analyze, Design, Develop, Implement, and Evaluate.
1
,Blended learning - ANSWER Planned approach to learning that included a
combination of instructor-led training, self-directed study, and /or on-the-job training.
Strategy - ANSWER A plan of action for accomplishing an organization's long-range
goals.
SWOT analysis - ANSWER Process for assessing an organization's strategic capabilities
in comparison to threats and opportunities identified during environmental scanning.
Vision statement - ANSWER Vivid, guiding image of an organization's desired future,
the future it hopes to attain through its strategy.
Organizational values - ANSWER Beliefs that are important to an organization and
often dictate employee behavior.
Strategic management - ANSWER The actions that leaders take to move their
organizations toward those goals and create value for all stakeholders.
Strategic planning - ANSWER The process of setting goals and designing a path toward
a competitive position.
Net profit margin - ANSWER Ratio of net income (gross sales minus expenses and
taxes) to net sales.
Leading indicator - ANSWER Type of metric that describes an activity that can change
future performance and indicate higher degree of success in achieving strategic goals.
Environmental scanning - ANSWER Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats and to assess
how these factors affect the organization currently and how they are likely to affect the
organization in the future.
2
,Benchmarking - ANSWER Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Blue ocean strategies - ANSWER Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Weingarten rights - ANSWER Union employees' right in U.S. to have a union
representative or coworker present during an investigatory interview.
Worker Adjustment and Retraining Notification (WARN) Act - ANSWER U.S. act that
requires some employers to give a minimum of 60 days' notice if a plant is to close or is mass
layoffs will occur.
Uniformed Services Employment and Reemployment Rights Act (USERRA) -
ANSWER U.S. act that protects the employment reemployment, and retention rights
of persons who serve or have served in the uniformed services.
Vesting - ANSWER Process by which a retirement benefit becomes nonforfeitable.
Stakeholders - ANSWER All those affected by an organization's social, environmental,
and economic impact shareholders, employees, customers, suppliers, regulators, and local
communities.
Triple bottom line - ANSWER Economic, social, and environmental impact metrics
used to determine an organization's success.
Risk scorecard - ANSWER Tool used to gather individual assessments of various
characteristics of risk (e.g. frequency of occurrence, degree of impact/loss/gain for the
organization, degree of efficacy of current controls).
3
, Protected class - ANSWER People who are covered under a particular federal or state
anti-discrimination law.
Prudent person rule - ANSWER States that an Employee Retirement Income Security
Act plan fiduciary has legal and financial obligations not to take more risks when investing
employee benefit program funds than a reasonable knowledgeable, prudent investor would
under similar circumstances.
Quid pro quo harassment - ANSWER Type of sexual harassment that occurs when an
employee is forces to choose between giving in to a superior's sexual demands and forfeiting
an economic benefit such as a pay increase, a promotion, or continues employment.
Portal-to-Portal Act - ANSWER U.S. act that defines what is included as hours worked
and is therefore compensable and a factor in calculating overtime.
Patient Protections and Affordable Care Act (PPACA) - ANSWER 2010 U.S. law aimed at
reducing the number of uninsured individuals and decreasing health care costs. The law
requires virtually all citizens and legal residents to have minimum health coverage and
requires employers with more than 50 full-time employees to provide health coverage that
meets minimum benefit specifications or pay a penalty.
Pension Benefit Guaranty Corporation (PBGC) - ANSWER Set up by U.S. Employee
Retirement Income Security Act (ERISA) to insure payment of benefits in the even that a
private-sector defined benefit pension plan terminates with insufficient funds to pay the
benefits.
Phillips v. Martin Marietta Corporation - ANSWER 1971 U.S. case that stated than an
employer may not, in the absence of business necessity, refuse to hire women with
preschool aged children while hiring men with such children.
Occupational Safety and Health Administration (OSHA) - ANSWER U.S. agency that
administers and enforces the Occupational Safety and Health Act of 1970.
4
