ADA Amendments Act (ADAAA) - ANSWER Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - ANSWER Five-step instructional design process that governs the
development of learning programs.
Adverse impact - ANSWER Type of discrimination that results when a neutral policy
has a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - ANSWER Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - ANSWER Umbrella term used to describe a
number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - ANSWER Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics - ANSWER Tools that convert metrics to be used for decision support by
adding context or further subclassifying comparison groups.
Andragogy - ANSWER Study of how adults learn.
1
,Applicant tracking software (ATS) - ANSWER Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship - ANSWER Relates to technical skills training; often a partnership
between employers and unions.
Arbitration - ANSWER Procedure in which disputes are submitted to one or more
impartial persons for final determination.
Assessment centers - ANSWER Assessment tools that provide candidates a wide range
of leadership situations and problem-solving exercises.
Assignees - ANSWER Employees who work outside their home countries.
At-will employment - ANSWER Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless there
is a law or contract to the contrary and employees have the right to quit a job at any time.
Auditory learners - ANSWER People who learn best by relying on their sense of
hearing.
Balanced scorecard - ANSWER Measurement approach that provides an overall
picture of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
Balance sheet - ANSWER Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANSWER Type of interview that focuses on how applicants
previously handled real situations.
2
,Benchmarking - ANSWER Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Benefits - ANSWER Payments or services provided to employees to cover issues such
as retirement, health coverage, sick pay/disability schemes, life insurance, and paid time off.
Bias - ANSWER Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data - ANSWER High-volume, high-velocity, and high-variety information assets
that require innovative forms of information processing for enhanced insight and decision
making.
Blended learning - ANSWER Planned approach to learning that includes a combination
of instructor-led training, self-directed study, and/or on-the-job training.
Blogs - ANSWER Broadcast-style communications that enable authors to publish
articles, opinions, product or service reviews, etc., on a web page.
Blue ocean strategies - ANSWER Strategies that create competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) - ANSWER Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
Brain drain - ANSWER Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
3
, Broadbanding - ANSWER Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - ANSWER Court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor
harassment that does not.
Business Acumen - ANSWER The ability to understand and apply information with
which to contribute to the organization's strategic plan.
Business case - ANSWER Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the problem in
terms of time, cost efficiency, and probability of success.
Business intelligence - ANSWER Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development - ANSWER Process by which employees progress through a series
of stages in their careers, each of which is characterized by relatively unique issues, themes,
and tasks.
Career management - ANSWER Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Career planning - ANSWER Actions and activities that individuals perform in order to
give direction to their work lives.
Cash flows statement - ANSWER Statement that shows incoming and outgoing cash in
the areas of operations, investments, and financing and remaining cash reserves; reflects an
organization's ability to meet its current and short-term obligations.
4
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
ADDIE model - ANSWER Five-step instructional design process that governs the
development of learning programs.
Adverse impact - ANSWER Type of discrimination that results when a neutral policy
has a discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) - ANSWER Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) - ANSWER Umbrella term used to describe a
number of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) - ANSWER Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics - ANSWER Tools that convert metrics to be used for decision support by
adding context or further subclassifying comparison groups.
Andragogy - ANSWER Study of how adults learn.
1
,Applicant tracking software (ATS) - ANSWER Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship - ANSWER Relates to technical skills training; often a partnership
between employers and unions.
Arbitration - ANSWER Procedure in which disputes are submitted to one or more
impartial persons for final determination.
Assessment centers - ANSWER Assessment tools that provide candidates a wide range
of leadership situations and problem-solving exercises.
Assignees - ANSWER Employees who work outside their home countries.
At-will employment - ANSWER Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless there
is a law or contract to the contrary and employees have the right to quit a job at any time.
Auditory learners - ANSWER People who learn best by relying on their sense of
hearing.
Balanced scorecard - ANSWER Measurement approach that provides an overall
picture of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
Balance sheet - ANSWER Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview - ANSWER Type of interview that focuses on how applicants
previously handled real situations.
2
,Benchmarking - ANSWER Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
Benefits - ANSWER Payments or services provided to employees to cover issues such
as retirement, health coverage, sick pay/disability schemes, life insurance, and paid time off.
Bias - ANSWER Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data - ANSWER High-volume, high-velocity, and high-variety information assets
that require innovative forms of information processing for enhanced insight and decision
making.
Blended learning - ANSWER Planned approach to learning that includes a combination
of instructor-led training, self-directed study, and/or on-the-job training.
Blogs - ANSWER Broadcast-style communications that enable authors to publish
articles, opinions, product or service reviews, etc., on a web page.
Blue ocean strategies - ANSWER Strategies that create competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) - ANSWER Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
Brain drain - ANSWER Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
3
, Broadbanding - ANSWER Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth - ANSWER Court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor
harassment that does not.
Business Acumen - ANSWER The ability to understand and apply information with
which to contribute to the organization's strategic plan.
Business case - ANSWER Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the problem in
terms of time, cost efficiency, and probability of success.
Business intelligence - ANSWER Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development - ANSWER Process by which employees progress through a series
of stages in their careers, each of which is characterized by relatively unique issues, themes,
and tasks.
Career management - ANSWER Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Career planning - ANSWER Actions and activities that individuals perform in order to
give direction to their work lives.
Cash flows statement - ANSWER Statement that shows incoming and outgoing cash in
the areas of operations, investments, and financing and remaining cash reserves; reflects an
organization's ability to meet its current and short-term obligations.
4
