A manager and one of her employees have a significant difference of opinion. The employee
has complained to HR about how a particular project is being managed. He claims that the
manager has been obstructing the timely completion of the project and refuses to discuss
the issue with this employee. She simply tells him to complete the task because he is the
boss. The first step you should take to end this conflict is:
A. to listen to the employee's complaint, then to the manager's perspective
B. to bring the two parties together to present their positions.
C. to delay resolution of the dispute in the hopes that the manager and the employee can
resolve it.
D. to tell the employee that he is capable of standing up for himself, and if he does so, you
will reward him with an extra day of vacation. - ANSWER A. to listen to the employee's
complaint, then to the manager's perspective
What law governs the relationship between a union and its members, grants those
individuals certain rights, and safeguards their interests by fostering democratic practices
within labor unions?
A. Labor Management Relations Act
B. Occupation Labor Members Act
C. Consolidated Omnibus Reconciliation Act
D. Landrum-Griffin Act - ANSWER D. Landrum-Griffin Act
Employee and labor relations refers to any dealings between the organization and its
employees regarding the terms and conditions of employment. The following practices
indicate proficiency in employee and labor relations for all HR professionals except:
A. Resolves workplace labor disputes internally
1
, B. Advises managers on how to supervise difficult employees, handle disruptive behaviors
and respond with the appropriate level of corrective action
C. Consults on and develops an effective organized labor strategy to achieve the
organization's desired impact on itself and its workforce.
D. Develops and implements workplace policies, handbooks and codes of conflict -
ANSWER C. Consults on and develops an effective organized labor strategy to achieve
the organization's desired impact on itself and its workforce.
You are asked by a new startup company to help them write a business plan since you are an
HR professional and they want to include how the company will implement a human capital
management system. Which of the following would be the best advice for this new
company?
A. Include the human capital implementation in the vision statement for the company.
B. Hire an outside source for human resource management.
C. Do not worry about human capital management in the business plan.
D. Incorporate the role of employees into your business strategy. - ANSWER D.
Incorporate the role of employees into your business strategy.
Which of the following organizational structures best describes a global organization that
groups its core functions by service line?
A. Product
B. Geographic
C. Functional
D. Hybrid - ANSWER A. Product
Which of the following performance measures includes metrics in the areas of financial
performance, customer satisfaction, efficiency of internal business processes, and company
learning and growth?
A. Lean Six Sigma
B. Benchmarking
C. HR Audit
2
has complained to HR about how a particular project is being managed. He claims that the
manager has been obstructing the timely completion of the project and refuses to discuss
the issue with this employee. She simply tells him to complete the task because he is the
boss. The first step you should take to end this conflict is:
A. to listen to the employee's complaint, then to the manager's perspective
B. to bring the two parties together to present their positions.
C. to delay resolution of the dispute in the hopes that the manager and the employee can
resolve it.
D. to tell the employee that he is capable of standing up for himself, and if he does so, you
will reward him with an extra day of vacation. - ANSWER A. to listen to the employee's
complaint, then to the manager's perspective
What law governs the relationship between a union and its members, grants those
individuals certain rights, and safeguards their interests by fostering democratic practices
within labor unions?
A. Labor Management Relations Act
B. Occupation Labor Members Act
C. Consolidated Omnibus Reconciliation Act
D. Landrum-Griffin Act - ANSWER D. Landrum-Griffin Act
Employee and labor relations refers to any dealings between the organization and its
employees regarding the terms and conditions of employment. The following practices
indicate proficiency in employee and labor relations for all HR professionals except:
A. Resolves workplace labor disputes internally
1
, B. Advises managers on how to supervise difficult employees, handle disruptive behaviors
and respond with the appropriate level of corrective action
C. Consults on and develops an effective organized labor strategy to achieve the
organization's desired impact on itself and its workforce.
D. Develops and implements workplace policies, handbooks and codes of conflict -
ANSWER C. Consults on and develops an effective organized labor strategy to achieve
the organization's desired impact on itself and its workforce.
You are asked by a new startup company to help them write a business plan since you are an
HR professional and they want to include how the company will implement a human capital
management system. Which of the following would be the best advice for this new
company?
A. Include the human capital implementation in the vision statement for the company.
B. Hire an outside source for human resource management.
C. Do not worry about human capital management in the business plan.
D. Incorporate the role of employees into your business strategy. - ANSWER D.
Incorporate the role of employees into your business strategy.
Which of the following organizational structures best describes a global organization that
groups its core functions by service line?
A. Product
B. Geographic
C. Functional
D. Hybrid - ANSWER A. Product
Which of the following performance measures includes metrics in the areas of financial
performance, customer satisfaction, efficiency of internal business processes, and company
learning and growth?
A. Lean Six Sigma
B. Benchmarking
C. HR Audit
2
