How does an organization's adoption of the Global Reporting Initiative Standards for
reporting corporate social responsibility (CSR) performance benefit HR?
A) The standards enable comparison of different organizations' CSR performance.
B) The primary focus of the standards is on the social (or HR-related) aspects of the triple
bottom line.
C) The standards' general nature allows for them to be customized to organizational needs.
D) The standards lay out a step-by-step pathway to achieve sustainability. -
ANSWER A) The standards enable comparison of different organizations' CSR
performance.
A successful beverage production company controls key activities in its value chain so that
they can maintain uninterrupted production; this is the key to their profitability. Which
actions should HR recommend managers focus on to assist in the organization creating
value?
A) Implementing cross-training and job rotation strategies
B) Creating a strong research and development department
C) Implementing a product knowledge training program
1
,D) Decentralizing decision making for greater efficiency - ANSWER A) Implementing
cross-training and job rotation strategies
What is the process where two or more parties work together to reach an agreement on a
matter?
A) Negotiation
B) Strategic planning
C) Meeting of the minds
D) Performance evaluation - ANSWER A) Negotiation
What is a global mindset?
A) The ability to encourage others with diverse backgrounds to see one's own perspective as
the correct one
B) The belief that all other cultures and identity groups are really no different from one's
own
C) The ability to learn other languages
D) The ability to take an international, multidimensional perspective that is inclusive of other
cultures, perspectives, and views - ANSWER D) The ability to take an international,
multidimensional perspective that is inclusive of other cultures, perspectives, and views
2
,In a conversation outside of work, an accounts payable supervisor shares with an HR
professional secondhand reports about another employee's marital problems. Which
approach should the HR professional take?
A) Approach the employee in question independently and offer counseling.
B) Advise the supervisor not to engage in gossip.
C) Refrain from participating in or correcting the behavior.
D) Ask if the employee is having performance issues. - ANSWER B) Advise the
supervisor not to engage in gossip.
Technology now encompasses most business activities. Which areas of HR practice can
technology support?
A) Primarily training
B) Primarily legal compliance
C) Nearly every HR functional area
D) Just the administrative HR areas - ANSWER C) Nearly every HR functional area
Which part of the organization has primary responsibility for bringing in revenue?
A) Research and development
B) Operations
3
, C) Marketing and sales
D) Information technology - ANSWER C) Marketing and sales
Which is the best way to demonstrate the impact of an organizational effectiveness and
development initiative?
A) Measuring change over the course of the initiative
B) Monitoring social media activity related to the initiative
C) Surveying employee attitudes toward the initiative
D) Tying the initiative to employee turnover - ANSWER A) Measuring change over the
course of the initiative
What do judgmental forecasting, trend and ratio analysis projections, and turnover analysis
all assist an HR professional in predicting?
A) Learning and development costs
B) Marketplace conditions
C) Cost-benefit analyses
D) Future staffing needs - ANSWER D) Future staffing needs
4
reporting corporate social responsibility (CSR) performance benefit HR?
A) The standards enable comparison of different organizations' CSR performance.
B) The primary focus of the standards is on the social (or HR-related) aspects of the triple
bottom line.
C) The standards' general nature allows for them to be customized to organizational needs.
D) The standards lay out a step-by-step pathway to achieve sustainability. -
ANSWER A) The standards enable comparison of different organizations' CSR
performance.
A successful beverage production company controls key activities in its value chain so that
they can maintain uninterrupted production; this is the key to their profitability. Which
actions should HR recommend managers focus on to assist in the organization creating
value?
A) Implementing cross-training and job rotation strategies
B) Creating a strong research and development department
C) Implementing a product knowledge training program
1
,D) Decentralizing decision making for greater efficiency - ANSWER A) Implementing
cross-training and job rotation strategies
What is the process where two or more parties work together to reach an agreement on a
matter?
A) Negotiation
B) Strategic planning
C) Meeting of the minds
D) Performance evaluation - ANSWER A) Negotiation
What is a global mindset?
A) The ability to encourage others with diverse backgrounds to see one's own perspective as
the correct one
B) The belief that all other cultures and identity groups are really no different from one's
own
C) The ability to learn other languages
D) The ability to take an international, multidimensional perspective that is inclusive of other
cultures, perspectives, and views - ANSWER D) The ability to take an international,
multidimensional perspective that is inclusive of other cultures, perspectives, and views
2
,In a conversation outside of work, an accounts payable supervisor shares with an HR
professional secondhand reports about another employee's marital problems. Which
approach should the HR professional take?
A) Approach the employee in question independently and offer counseling.
B) Advise the supervisor not to engage in gossip.
C) Refrain from participating in or correcting the behavior.
D) Ask if the employee is having performance issues. - ANSWER B) Advise the
supervisor not to engage in gossip.
Technology now encompasses most business activities. Which areas of HR practice can
technology support?
A) Primarily training
B) Primarily legal compliance
C) Nearly every HR functional area
D) Just the administrative HR areas - ANSWER C) Nearly every HR functional area
Which part of the organization has primary responsibility for bringing in revenue?
A) Research and development
B) Operations
3
, C) Marketing and sales
D) Information technology - ANSWER C) Marketing and sales
Which is the best way to demonstrate the impact of an organizational effectiveness and
development initiative?
A) Measuring change over the course of the initiative
B) Monitoring social media activity related to the initiative
C) Surveying employee attitudes toward the initiative
D) Tying the initiative to employee turnover - ANSWER A) Measuring change over the
course of the initiative
What do judgmental forecasting, trend and ratio analysis projections, and turnover analysis
all assist an HR professional in predicting?
A) Learning and development costs
B) Marketplace conditions
C) Cost-benefit analyses
D) Future staffing needs - ANSWER D) Future staffing needs
4
