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MAN4162 Chapter 5 Questions and Correct Answers/ Latest Update / Already Graded

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Inquiries that typically start with a verb and solicit short one-syllable answers and can be used for such purposes as clarifying, verifying information already given, controlling conversation, or affirming something are called _____ questions: --closed-end --rhetorical --open-end Ans: closed-end Beliefs or opinions that a person has about an individual or group is called Ans: biases Mental factors that can cause a shift in focus in interacting with others are called _____ distracters. --psychological --sociological --technological

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MAN4162 Chapter 5 Questions and
Correct Answers/ Latest Update / Already
Graded
Inquiries that typically start with a verb and solicit short one-syllable
answers and can be used for such purposes as clarifying, verifying
information already given, controlling conversation, or affirming
something are called _____ questions:

--closed-end

--rhetorical

--open-end

Ans: closed-end


Beliefs or opinions that a person has about an individual or group is
called

Ans: biases


Mental factors that can cause a shift in focus in interacting with others
are called _____ distracters.

--psychological

--sociological

--technological

All rights reserved © 2025/ 2026 |

, Page |2

--physiological

Ans: psychological


Studies by the National Sleep Foundation show that an adults
strongest sleep drive generally occurs

--within one hour of falling asleep

--between 2:00 - 4:00am

--within one hour of waking

--from 10:00 - 12:00 am

Ans: between 2:00 - 4:00 am


Global Technologies offers health and fitness classes to educate
employees on healthy habits and promote exercise as an outlet for
stress. These classes are an example of a(n) _____

--environmental cue

--sales incentive plan

--service recovery program

--employee assistance program

Ans: employee assistance program



All rights reserved © 2025/ 2026 |

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