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MAN4162 Chapter 4 Questions and Correct Answers/ Latest Update / Already Graded

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Which among the following gestures is most likely to signal skepticism or doubt? - crossing arms - fidgeting - raising an eyebrow - pointing a finger Ans: raising an eyebrow The number of words spoken per minute is call _____ of _____.` Ans: rate speech Verbal fillers are often used by speakers uncomfortable with _____ in a conversation. - semantics - inflection - interfere

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Page |1


MAN4162 Chapter 4 Questions and
Correct Answers/ Latest Update / Already
Graded
Which among the following gestures is most likely to signal skepticism
or doubt?

- crossing arms

- fidgeting

- raising an eyebrow

- pointing a finger

Ans: raising an eyebrow


The number of words spoken per minute is call _____ of _____.`

Ans: rate
speech


Verbal fillers are often used by speakers uncomfortable with _____ in a
conversation.

- semantics

- inflection

- interference

All rights reserved © 2025/ 2026 |

, Page |2

- silence

Ans: silence


The unintentional misuse of a word is called a(n) _____.

- metaphor

- simile

- malapropism

- paralanguage

Ans: malapropism


Through their appearance and grooming habits, customer-service
executives _____.

- project an image of the organization

- make their organization's environment independent of the
customer's environment

- make their hygiene independent of the organization's customer
environment

- make themselves independent of the customer environment

Ans: project an image of the organization



All rights reserved © 2025/ 2026 |

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