PROSERVE EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ what roles are primary providers. Answer: Bartenders, servers,
greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the
premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties
include the sampling of liquor products
Drink ticket-takers and sellers
Security staff
◉ what is a secondary provider. Answer: do not sell, serve or deliver
liquor, but they do work at places where liquor is served or sold; they do
not usually have direct contact with patrons
◉ what roles are secondary providers. Answer: Parking attendants
Bussers and ushers
Stock clerks
,Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in
casinos
◉ AGLC. Answer: Alberta Gaming, Liquor & Cannabis (website:
aglc.ca)
◉ alcohol/liquor. Answer: beverages that are intended for human
consumption containing over 1% alcohol by volume (e.g., spirits, wine,
liqueur, cider or beer
◉ alcohol poisoning. Answer: caused by drinking too much alcohol at
one time; can cause coma and/or death
◉ blood alcohol concentration (BAC). Answer: measurement of pure
alcohol in a person's blood; measured as milligrams percent (mg %)
◉ when is someone legally impaired. Answer: if their BAC is over .08%
◉ binge drinking. Answer: men: drinking five or more alcoholic drinks
at one sitting
women: four or more drinks
, ◉ blackouts. Answer: a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a
large amount of alcohol on one occasion
◉ duty of care. Answer: an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways
◉ bootlegging. Answer: the act of making of transporting alcoholic
liquor for sale illegally; buying alcohol from a store and selling it as a
second-party sale to a minor or an intoxicated person
◉ You can exercise duty of care to your customers by. Answer:
Preventing them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to
other people.
◉ liability. Answer: being legally responsible for damage or harm to
another person or property
◉ last call. Answer: the last chance for a person to get an alcoholic drink
before the establishment closes
◉ incapacitate. Answer: making someone unable to do things in a
normal way, or in the way they intend
COMPREHENSIVE QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ what roles are primary providers. Answer: Bartenders, servers,
greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the
premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties
include the sampling of liquor products
Drink ticket-takers and sellers
Security staff
◉ what is a secondary provider. Answer: do not sell, serve or deliver
liquor, but they do work at places where liquor is served or sold; they do
not usually have direct contact with patrons
◉ what roles are secondary providers. Answer: Parking attendants
Bussers and ushers
Stock clerks
,Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in
casinos
◉ AGLC. Answer: Alberta Gaming, Liquor & Cannabis (website:
aglc.ca)
◉ alcohol/liquor. Answer: beverages that are intended for human
consumption containing over 1% alcohol by volume (e.g., spirits, wine,
liqueur, cider or beer
◉ alcohol poisoning. Answer: caused by drinking too much alcohol at
one time; can cause coma and/or death
◉ blood alcohol concentration (BAC). Answer: measurement of pure
alcohol in a person's blood; measured as milligrams percent (mg %)
◉ when is someone legally impaired. Answer: if their BAC is over .08%
◉ binge drinking. Answer: men: drinking five or more alcoholic drinks
at one sitting
women: four or more drinks
, ◉ blackouts. Answer: a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a
large amount of alcohol on one occasion
◉ duty of care. Answer: an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways
◉ bootlegging. Answer: the act of making of transporting alcoholic
liquor for sale illegally; buying alcohol from a store and selling it as a
second-party sale to a minor or an intoxicated person
◉ You can exercise duty of care to your customers by. Answer:
Preventing them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to
other people.
◉ liability. Answer: being legally responsible for damage or harm to
another person or property
◉ last call. Answer: the last chance for a person to get an alcoholic drink
before the establishment closes
◉ incapacitate. Answer: making someone unable to do things in a
normal way, or in the way they intend
