i
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
,Copyright © 2026, 2022, 2018 by Pearson Education, Inc. or its affiliates. All Rights Reserved.
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
Manufactured in the United States of America. This publication is protected by copyright, and
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
permission should be obtained from the publisher prior to any prohibited reproduction, storage i
w# w# w# w# w# w# w# w# w# w# w# w# w#
n a retrieval system, or transmission in any form or by any means, electronic, mechanical, photo
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
copying, recording, or otherwise. For information regarding permissions, request forms, and the
w# w# w# w# w# w# w# w# w# w# w# w#
appropriate contacts within the Pearson Education Global Rights and Permissions department, pl
w# w# w# w# w# w# w# w# w# w# w#
ease visit www.pearsoned.com/permissions/.
w# w#
PEARSON and MYLAB are exclusive trademark owned by Pearson Education, Inc. or its affilia
w# w# w# w# w# w# w# w# w# w# w# w# w#
tes in the U.S. and/or other countries.
w# w# w# w# w# w#
Unless otherwise indicated herein, any third-
w# w# w# w# w#
party trademarks, logos, or icons that may appear in this work are the property of their respect
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
ive owners, and any references to third-
w# w# w# w# w# w#
party trademarks, logos, icons, or other trade dress are for demonstrative or descriptive purpose
w# w# w# w# w# w# w# w# w# w# w# w# w#
s only. Such references are not intended to imply any sponsorship, endorsement, authorization,
w# w# w# w# w# w# w# w# w# w# w# w# w#
or promotion of Pearson’s products by the owners of such marks, or any relationship between
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
the owner and Pearson Education, Inc., or its affiliates, authors, licensees, or distributors.
w# w# w# w# w# w# w# w# w# w# w# w#
ii
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
,Essentials of Organizational Behavior, 16e (Robbin
w# w# w# w# w#
s) Chapter 1 What Is Organizational Behavior?
w# w# w# w# w#
1) The impact of what three areas are investigated in the study of Organizational Behavior?
w# w# w# w# w# w# w# w# w# w# w# w# w#
A) Profit structure, organizational complexity, and job satisfaction
w# w# w# w# w# w#
B) Individuals, profit structure, and job satisfaction
w# w# w# w# w#
C) Individuals, groups, and job satisfaction w# w# w# w#
D) Groups, structure, and profit structure
w# w# w# w#
E) Individuals, groups, and structur w# w# w#
e Answer: E
w# w #
Explanation: OB investigates the impact that individuals, groups, and structures have on b
w # w# w# w# w# w# w# w# w# w# w# w#
ehavior within organizations.
w# w#
Diff: 2 w#
AACSB: Analytical Thinking Qw # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
2) Which of the following is NOT a core topic of organizational behavior?
w# w# w# w# w# w# w# w# w# w# w#
A) Motivation
B) Attitude development w#
C) Conflict
D) Resource allocation w#
E) Work desig w#
n Answer: D
w# w #
Explanation: OB includes the core topics of motivation, leader behavior and power, interp
w # w# w# w# w# w# w# w# w# w# w# w#
ersonal communication, group structure and processes, personality, emotions, and values, atti
w# w# w# w# w# w# w# w# w# w#
tude development and perception, change processes, conflict and negotiation, and work desi
w# w# w# w# w# w# w# w# w# w# w#
gn. It does not include resource allocation.
w# w# w# w# w# w#
Diff: 2 w#
AACSB: Analytical Thinking Qw # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
1
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
, 3) According to a study by Monster (a global employment company), the number one
w# w# w# w# w# w# w# w# w# w# w# w# w#
most frequently desired skill in applicants was .
w# w# w# w# w# w# w#
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
w# w #
Explanation: Monster mined data from nearly one million market-
w # w# w# w# w# w# w# w#
wide job postings to identify skills that were most often sought by employers. At the top o
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
f the list was communication skills. This was also reiterated by Jeff Weiner, the CEO of L
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
inkedIn.
Diff: 1 w#
AACSB: Analytical Thinking Q w # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
4) According to a recent large-scale survey, 58% of managers did NOT receive
w# w# w# . w# w# w# w# w# w# w# w# w#
A) pay incentives w#
B) training
C) administrative support w#
D) insurance
E) office spac w#
e Answer: B
w# w #
Explanation: Fifty- w #
eight percent of managers reported they had not received any training and 25% admitted the
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
y were not ready to lead others when they were given the role.
w# w# w# w# w# w# w# w# w# w# w# w#
Diff: 2 w#
AACSB: Analytical Thinking Q w # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
5) There is a connection between companies which have
w# w# w# w# w# w# w# w#
and their attention to organizational behavior principles.
w# w# w# w# w# w# w#
A) high turnover rates w# w#
B) specialized technical processes w# w#
C) superior financial performance w# w#
D) long-lasting CEOs w#
E) both high turnover rates and long-
w# w# w# w# w#
lasting CEOs Answer: C
w# w# w #
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoo
w # w# w# w# w# w# w# w# w# w#
m Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
w# w# w# w# w# w# w# w# w# w# w# w# w#
organizational behavior and attribute it to their ability to generate high financial outcomes.
w# w# w# w# w# w# w# w# w# w# w# w#
Diff: 2 w#
AACSB: Analytical Thinking Q w # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
2
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
,Copyright © 2026, 2022, 2018 by Pearson Education, Inc. or its affiliates. All Rights Reserved.
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
Manufactured in the United States of America. This publication is protected by copyright, and
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
permission should be obtained from the publisher prior to any prohibited reproduction, storage i
w# w# w# w# w# w# w# w# w# w# w# w# w#
n a retrieval system, or transmission in any form or by any means, electronic, mechanical, photo
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
copying, recording, or otherwise. For information regarding permissions, request forms, and the
w# w# w# w# w# w# w# w# w# w# w# w#
appropriate contacts within the Pearson Education Global Rights and Permissions department, pl
w# w# w# w# w# w# w# w# w# w# w#
ease visit www.pearsoned.com/permissions/.
w# w#
PEARSON and MYLAB are exclusive trademark owned by Pearson Education, Inc. or its affilia
w# w# w# w# w# w# w# w# w# w# w# w# w#
tes in the U.S. and/or other countries.
w# w# w# w# w# w#
Unless otherwise indicated herein, any third-
w# w# w# w# w#
party trademarks, logos, or icons that may appear in this work are the property of their respect
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
ive owners, and any references to third-
w# w# w# w# w# w#
party trademarks, logos, icons, or other trade dress are for demonstrative or descriptive purpose
w# w# w# w# w# w# w# w# w# w# w# w# w#
s only. Such references are not intended to imply any sponsorship, endorsement, authorization,
w# w# w# w# w# w# w# w# w# w# w# w# w#
or promotion of Pearson’s products by the owners of such marks, or any relationship between
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
the owner and Pearson Education, Inc., or its affiliates, authors, licensees, or distributors.
w# w# w# w# w# w# w# w# w# w# w# w#
ii
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
,Essentials of Organizational Behavior, 16e (Robbin
w# w# w# w# w#
s) Chapter 1 What Is Organizational Behavior?
w# w# w# w# w#
1) The impact of what three areas are investigated in the study of Organizational Behavior?
w# w# w# w# w# w# w# w# w# w# w# w# w#
A) Profit structure, organizational complexity, and job satisfaction
w# w# w# w# w# w#
B) Individuals, profit structure, and job satisfaction
w# w# w# w# w#
C) Individuals, groups, and job satisfaction w# w# w# w#
D) Groups, structure, and profit structure
w# w# w# w#
E) Individuals, groups, and structur w# w# w#
e Answer: E
w# w #
Explanation: OB investigates the impact that individuals, groups, and structures have on b
w # w# w# w# w# w# w# w# w# w# w# w#
ehavior within organizations.
w# w#
Diff: 2 w#
AACSB: Analytical Thinking Qw # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
2) Which of the following is NOT a core topic of organizational behavior?
w# w# w# w# w# w# w# w# w# w# w#
A) Motivation
B) Attitude development w#
C) Conflict
D) Resource allocation w#
E) Work desig w#
n Answer: D
w# w #
Explanation: OB includes the core topics of motivation, leader behavior and power, interp
w # w# w# w# w# w# w# w# w# w# w# w#
ersonal communication, group structure and processes, personality, emotions, and values, atti
w# w# w# w# w# w# w# w# w# w#
tude development and perception, change processes, conflict and negotiation, and work desi
w# w# w# w# w# w# w# w# w# w# w#
gn. It does not include resource allocation.
w# w# w# w# w# w#
Diff: 2 w#
AACSB: Analytical Thinking Qw # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
1
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
, 3) According to a study by Monster (a global employment company), the number one
w# w# w# w# w# w# w# w# w# w# w# w# w#
most frequently desired skill in applicants was .
w# w# w# w# w# w# w#
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
w# w #
Explanation: Monster mined data from nearly one million market-
w # w# w# w# w# w# w# w#
wide job postings to identify skills that were most often sought by employers. At the top o
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
f the list was communication skills. This was also reiterated by Jeff Weiner, the CEO of L
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
inkedIn.
Diff: 1 w#
AACSB: Analytical Thinking Q w # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
4) According to a recent large-scale survey, 58% of managers did NOT receive
w# w# w# . w# w# w# w# w# w# w# w# w#
A) pay incentives w#
B) training
C) administrative support w#
D) insurance
E) office spac w#
e Answer: B
w# w #
Explanation: Fifty- w #
eight percent of managers reported they had not received any training and 25% admitted the
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
y were not ready to lead others when they were given the role.
w# w# w# w# w# w# w# w# w# w# w# w#
Diff: 2 w#
AACSB: Analytical Thinking Q w # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
5) There is a connection between companies which have
w# w# w# w# w# w# w# w#
and their attention to organizational behavior principles.
w# w# w# w# w# w# w#
A) high turnover rates w# w#
B) specialized technical processes w# w#
C) superior financial performance w# w#
D) long-lasting CEOs w#
E) both high turnover rates and long-
w# w# w# w# w#
lasting CEOs Answer: C
w# w# w #
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoo
w # w# w# w# w# w# w# w# w# w#
m Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
w# w# w# w# w# w# w# w# w# w# w# w# w#
organizational behavior and attribute it to their ability to generate high financial outcomes.
w# w# w# w# w# w# w# w# w# w# w# w#
Diff: 2 w#
AACSB: Analytical Thinking Q w # w# w#
uest. Category: Concept
w# w #
LO: 1.1 Define organizational behavior (OB).
w# w# w# w# w# w#
2
Copyright © 2025 Pearson Education, I
w# w# w# w# w#
nc.
