Actual Complete Real Exam Questions And Correct Answers
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What is the serving size n baked beans or cowboy beans? -
ANSWER -1/3 cup
What is required when taking an order for a customer? -
ANSWER -Customers name and phone number, the date and
pick up time of order, and the date the order was taken
After using shelf and counter cleaner what is the next
step(s)? - ANSWER -
Wash, rinse, and
sanitize
What temperature should the Q-San be? - ANSWER -75F or
lower
How high can tea crates be stacked? - ANSWER -10 high on a
pallet
What is the shelf life of sub bread? - ANSWER -1 day
,How much should sub kits weigh? - ANSWER -.38 - .40lbs
What does TEAM stand for? - ANSWER -Together Everyone
Achieves More
What are the 5 S's? - ANSWER -1. Sort - remove unproductive
inventory and organize
2. Shine - clean work space
3. Set up - align visual cues and locations to maximize sales
4. Standardize
5. Sustain
What are the 5 steps to great customer service? - ANSWER -1.
Friendly
Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
What does FIFO stand for? - ANSWER -First in, first out
What does "JIT" stand for? - ANSWER -Just in time
What does "PPM" stand for? - ANSWER -Parts per million
What does "leveling" mean? - ANSWER -To block products -
move inventory
, forward so shelves appear more full, must be at
least two rows
What does the phrase "Make-and-Serve" refer to? - ANSWER -
Completion of preparation of a product JUST as the previous
one runs out or as the customer is ready to receive the product.
Ensures the highest quality product a customer can receive.
What does "PASS" refer to? - ANSWER -Fire extinguisher
instructions: Pull
Aim
Squeeze
Sweep
What is the Publix mission statement? - ANSWER -To be the
premier quality
food retailer in the
world
How can Publix associates ensure the mission statement? -
ANSWER -Commit
to
be:
-passionately focused on
customer value
-intolerant of
waste