Intro to Hospitality Management Exam 1 Questions And Answers

Intro to Hospitality Management Exam 1 Questions And Answers /.Hospitality - Answer-Comes from the french term hospice, meaning "to provide care/shelter for travelers." /.There was a rapid development of hotels, motels, fast food, and coffee shops after World War II - Answer-True /.Moment of Truth - Answer-An expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant /.Managed Services - Answer-Foodservices are provided for airlines, military facilities, schools, health care operations, business and industry /.Hotel Business - Answer-Provides career opportunities to associates to help make reservations, greet, assist, and serve guests /.Restaurant Business - Answer-Fulfills guests' diverse needs and wants /.Empowerment - Answer-Turning over decision-making responsibilities and authority to front-line employees /.Sustanibility - Answer-The ability to achieve continuing economic prosperity while protecting the natural resources of the planet and providing a high quality of life for its people and future generations /.Henry Flaggler - Answer-The Breakers /.External Customer - Answer-Their satisfaction ultimately measures a company's success, since they are the people who are willing to pay for a company's services /.Internal Customers - Answer-The people inside any company who receive or benefit from the output of work done by others in the company /.CHRIE - Answer-The global advocate of hospitality and tourism education /.NRA - Answer-National Restaurant Association /.AH&LA - Answer-American Hotel & Lodging Association /.ISES - Answer-International Special Events Society /.PCMA - Answer-Professional Convention Management Association /.NSMH - Answer-National Society of Minorities in Hospitality /.Back of the House - Answer-The area in a hospitality establishment that guests usually do not view, including all areas responsible for food quality and production, such as the kitchen and recieving, office, and storage areas /.Front of the House - Answer-The area in a hospitality establisment that guests view, such as the entrance and dining room /.Tourism - Answer-World's largest industry /.Benefits of Tourism - Answer-Provides governments with substantial tax revenues and offers the greatest global employment prospects /.The Five Ages of Tourism - Answer-Pre-industrial, the railway age, the automobile age, the jet aircraft age, and the cruise ship age /.Top Rental Car Company - Answer-Enterprise /.Airline Alliances - Answer-Allow them access to each other's "feeder markets" and to resources that enable them to flourish in what will ultimately be a worldwide deregulation /.The Hub and Spoke System - Answer-Has two main benefits: airlines can service more cities at a lower cost, and airlines can maximize passenger loads from small cities, thereby saving fuel /.The Multiplier Effect - Answer-A chain reaction of additional income and purchases that results in total purchases that are greater than the initial increase in purchases. /.Ecotourism - Answer-A form of tourism that supports the conservation and sustainable development of ecologically unique areas /.ARC - Answer-Airlines Reporting Corporation; the entity that authorizes an agent to act on behalf of an airline and sell airline tickets /.Thomas Cook - Answer-Opened the first travel agency in the United Kingdom