CPXP Practice Exam – Questions With Correct Solutions
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Terms in this set (72)
During nurse rounding, a mother complains Apologize to the mother and thank her for this feedback.
that the whiteboard in her childs room is not
always up to date. What is the best FIRST
step for the person conducting the
rounding?
A patient, Mrs. Garza, is agitated as she We are glad you are here, sorry you had trouble with the
reaches the registration desk late for her directions, please have a seat and we will be with you shortly
first appointment. After greeting Mrs. Garza,
which of the following comments is BEST
coming from the receptionist?
A hospital received a letter from a patient The hospital should treat the communication as a grievance
attached to a patient experience survey
requesting a review of the patients inpatient
stay, given concerns related to lack of
coordinated care among the providers
causing financial hardship and stress to the
family
A hospital patient is extremely upset with Listen empathetically to the patient
the communication from her provider on the
plan of care. What is the BEST strategy
among the following?
Is there a timeframe by which a grievance On average, 7 days, unless informed that follow up will be
must be resolved? provided within a stated number of days.
When is a grievance considered resolved? Patient is provided with written notice that contains the name
of the organizations contact person, the steps taken on behalf
of the patient, the results of the process and date. When the
patient receives the letter and is satisfied with the actions
taken on his/her behalf the grievance is considered resolved.
, Can billing concerns be a grievance? Not usually considered
Should I capture info obtained with If the patient writes or attaches to the survey and requests
satisfaction surveys and make them resolution, than the complaint is a grievance. Other survey
grievances? responses are not considered Complaints OR grievances.
How many items are on the HCAHPS survey 29
A standardized approach to gathering, VBP (HCAHPS plans a role in hospital payment, through VBP)
analyzing and reporting information on
consumers and patients experiences with
health care services
It is important that the data we collect and valid and reliable
present is both
Roughly ____% of all data falls within 1SD +/- 68%
of the mean
If you include data that falls within 2SD of 95%
the mean, you should capture roughly ___%
of all responses
____Scales tell us about the order, the exact Ratio scales (ex: height and weight)
value between units AND has an absolute
zero
Run charts are similar to produce, but do Control Charts
not allow for the full range of analytic
techniques supported by
Any communication strategy should always an understanding of who you will be presenting the data to
begin with and defining the overall goals and objectives you are aiming
to acheive.
When computing the standard deviation, Compute the Mean
what do you need to do FIRST as a measure
of central tendancy
The patient experience professional is Affinity Diagram
tasked with reviewing written comments
received in response to its patient survey. Of
the following tools what tool would be
MOST useful to sort and organize the
comments?
What BEST describes the median The 50th percentile (middle)
You are planning to share PX data, when Ensure the data is reliable and valid
you are communicating PX results to
physicians what is the BEST tactic
Save
Students also studied
WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Terms in this set (72)
During nurse rounding, a mother complains Apologize to the mother and thank her for this feedback.
that the whiteboard in her childs room is not
always up to date. What is the best FIRST
step for the person conducting the
rounding?
A patient, Mrs. Garza, is agitated as she We are glad you are here, sorry you had trouble with the
reaches the registration desk late for her directions, please have a seat and we will be with you shortly
first appointment. After greeting Mrs. Garza,
which of the following comments is BEST
coming from the receptionist?
A hospital received a letter from a patient The hospital should treat the communication as a grievance
attached to a patient experience survey
requesting a review of the patients inpatient
stay, given concerns related to lack of
coordinated care among the providers
causing financial hardship and stress to the
family
A hospital patient is extremely upset with Listen empathetically to the patient
the communication from her provider on the
plan of care. What is the BEST strategy
among the following?
Is there a timeframe by which a grievance On average, 7 days, unless informed that follow up will be
must be resolved? provided within a stated number of days.
When is a grievance considered resolved? Patient is provided with written notice that contains the name
of the organizations contact person, the steps taken on behalf
of the patient, the results of the process and date. When the
patient receives the letter and is satisfied with the actions
taken on his/her behalf the grievance is considered resolved.
, Can billing concerns be a grievance? Not usually considered
Should I capture info obtained with If the patient writes or attaches to the survey and requests
satisfaction surveys and make them resolution, than the complaint is a grievance. Other survey
grievances? responses are not considered Complaints OR grievances.
How many items are on the HCAHPS survey 29
A standardized approach to gathering, VBP (HCAHPS plans a role in hospital payment, through VBP)
analyzing and reporting information on
consumers and patients experiences with
health care services
It is important that the data we collect and valid and reliable
present is both
Roughly ____% of all data falls within 1SD +/- 68%
of the mean
If you include data that falls within 2SD of 95%
the mean, you should capture roughly ___%
of all responses
____Scales tell us about the order, the exact Ratio scales (ex: height and weight)
value between units AND has an absolute
zero
Run charts are similar to produce, but do Control Charts
not allow for the full range of analytic
techniques supported by
Any communication strategy should always an understanding of who you will be presenting the data to
begin with and defining the overall goals and objectives you are aiming
to acheive.
When computing the standard deviation, Compute the Mean
what do you need to do FIRST as a measure
of central tendancy
The patient experience professional is Affinity Diagram
tasked with reviewing written comments
received in response to its patient survey. Of
the following tools what tool would be
MOST useful to sort and organize the
comments?
What BEST describes the median The 50th percentile (middle)
You are planning to share PX data, when Ensure the data is reliable and valid
you are communicating PX results to
physicians what is the BEST tactic
