CPXP Exam - Domain 2: – Questions With A+ Solutions
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WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
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Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Terms in this set (83)
Data sources and Collection Methods Surveys - like CAHPS
Rounding
Focus Groups
Social Media
Compliments and Complaints
Patient and Family Adcisory Councils
Discharge Phone Calls
Employee Satisfaction / Engagement Surveys
Data sources - CAHPS Strength:
Standard actionable questions
Limitations:
Timeliness, rater fatigue
Data sources - Rounding Strength:
Real time, engages leaders
Limitations:
Time intensive
Data Sources - Focus Groups Strength:
Deeper dive into topics
Limitations:
Small samples
Data Sources - Social Media Strength:
Instantanious Feedback
Limitations:
Maybe hard to aggregate data
Data Sources - Compliments & Complaints Strength:
Can count, sort and trend
Limitations:
Dependant on rater actions
, Data Sources - PFACs Strength:
Builds relationships
Limitations:
Often infrequent
Data Sources - Discharge Phone Calls Strength:
Quick Feedback
Limitations:
Requires consistent resource
Data Sources - Employee Strength:
satisfaction/engagement survey Informs regarding culture
Limitations:
It is a 'point in time' survey
Regulatory Requirements - CAHPS - This survey's focus is - What the patients themselves say is
important to them and for which patients are the best and /or
the only source of information.
- Focus is on experience not satisfaction
- Uses standardized questions and protocols so comparisons
can be made across health care settings
- You can't compart data collected that have two different
means of administration (eg., a survey handed to someone vs.
mailed)
Center for medicare & Medicaid Services They have several different surveys
(CMS) and their surveys The surveys ask patients (sometimes families) about their
exerience with and rating of health care providers and plans
They include hospitals, home healthcare agencies, doctors,
health and drug plans
Focus on matters patients say are important to them and
where patients are the best or only source of information.
CMS publicly reports the results of patient experience surveys
and some surveys affect payments for CMS providers.
HCAHPS - the first CMS survey - The first national, standardized, publicly-reported survey of
patients' perspectives of hospital care.
- Pronounced H-caps, it is a 29 item instrument and data
collection methodology for measuring patients' preceptions
of their hospital exerience.
- HCAHPS alloes valid comparisons to be made across
hospitals, locally, regionally and nationally.
- Implemented in 2006, public reporting started in 2008
- Since 2012, HCAHPS scores have played a role in hospital
payment through the Hospital Value-Based Purchasing
program.
Save
Students also studied
WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Terms in this set (83)
Data sources and Collection Methods Surveys - like CAHPS
Rounding
Focus Groups
Social Media
Compliments and Complaints
Patient and Family Adcisory Councils
Discharge Phone Calls
Employee Satisfaction / Engagement Surveys
Data sources - CAHPS Strength:
Standard actionable questions
Limitations:
Timeliness, rater fatigue
Data sources - Rounding Strength:
Real time, engages leaders
Limitations:
Time intensive
Data Sources - Focus Groups Strength:
Deeper dive into topics
Limitations:
Small samples
Data Sources - Social Media Strength:
Instantanious Feedback
Limitations:
Maybe hard to aggregate data
Data Sources - Compliments & Complaints Strength:
Can count, sort and trend
Limitations:
Dependant on rater actions
, Data Sources - PFACs Strength:
Builds relationships
Limitations:
Often infrequent
Data Sources - Discharge Phone Calls Strength:
Quick Feedback
Limitations:
Requires consistent resource
Data Sources - Employee Strength:
satisfaction/engagement survey Informs regarding culture
Limitations:
It is a 'point in time' survey
Regulatory Requirements - CAHPS - This survey's focus is - What the patients themselves say is
important to them and for which patients are the best and /or
the only source of information.
- Focus is on experience not satisfaction
- Uses standardized questions and protocols so comparisons
can be made across health care settings
- You can't compart data collected that have two different
means of administration (eg., a survey handed to someone vs.
mailed)
Center for medicare & Medicaid Services They have several different surveys
(CMS) and their surveys The surveys ask patients (sometimes families) about their
exerience with and rating of health care providers and plans
They include hospitals, home healthcare agencies, doctors,
health and drug plans
Focus on matters patients say are important to them and
where patients are the best or only source of information.
CMS publicly reports the results of patient experience surveys
and some surveys affect payments for CMS providers.
HCAHPS - the first CMS survey - The first national, standardized, publicly-reported survey of
patients' perspectives of hospital care.
- Pronounced H-caps, it is a 29 item instrument and data
collection methodology for measuring patients' preceptions
of their hospital exerience.
- HCAHPS alloes valid comparisons to be made across
hospitals, locally, regionally and nationally.
- Implemented in 2006, public reporting started in 2008
- Since 2012, HCAHPS scores have played a role in hospital
payment through the Hospital Value-Based Purchasing
program.
