Who is eligible for care within the Veterans Health Administration? correct answers Only those
who served in the active duty military
Which of the following are VA customers? correct answers All of the above
How does VA assess the satisfaction of Veteran care? correct answers All of the above
The Department of Veterans Affairs is a cabinet level organization and as such is under the
responsibility of which of the following?
A. correct answers The executive branch of the federal government
Which of the following health risks is associated with military service in Vietnam? correct
answers All of the above
What is the signature injury in Veterans who served in the Operation Enduring Freedom
(OEF)/Operation Iraqi Freedom (OIF)/Operation New Dawn (OND)?
A. correct answers Traumatic Brain Injury
What are symptoms of Post Traumatic Stress Disorder (PTSD)? correct answers All the above
Patient satisfaction with VA care and services is often reported to be at what percentage? correct
answers 85%
The I CARE principles of Integrity, Commitment, Advocacy, Respect, and Excellence reflect
VA's: correct answers All of the above
Email and text messaging are an effective means of communication. Which of the following best
describes transmission or discussion via email and/or text messaging of identifiable patient
information? correct answers Prohibited unless Federally approved encryption software is used
Part of computer or information security is the use of individual access codes.
In an emergency it is permissible to do which of the following? correct answers Ask someone to
sign off so that you can sign on using their terminal
From the choices below, which is the only permissible option if you need to electronically save
the names, SSNs and/or other data regarding your patients? correct answers Store it on a VA
system in a file that is restricted to only people who are authorized to view the information.
What should you do if you leave your computer to go to another area? correct answers Log-off
or lock the computer and remove your PIV card before leaving to maintain security
, Log-off or lock the computer and remove your PIV card before leaving to maintain security
correct answers It is done only during your break time or after your duty hours for a brief time
and it is legal and ethical
Which of the following statements is true regarding patient information? correct answers When
sending a fax, you must confirm that the fax was received at its destination
A patient has been getting care as an inpatient at VA hospital following a myocardial infarction
and now is discharged to the care of a Non-VA provider as an outpatient.
Which of the following information may be disclosed to a non-VA provider without a signed
authorization for purposes of treating the patient? correct answers Family history of coronary
artery disease - but CANNOT BE is Psychotherapy notes
What should you do if you have a question about a Privacy issue or would like to report a
Privacy violation? correct answers Contact the facility Privacy Officer if your supervisor is
unable to answer your question
What should you do if you have a question about releasing VA patient information to an outside
party, including family members of a Veteran? correct answers Contact the facility Release of
Information Office if your supervisor is unable to answer your question
Is written authorization required in order to fax the discharge summary for a VA patient who is
being discharged to a patient's current primary care provider who is outside of the VA system?
correct answers Yes, if the patient was seen for Psychotherapy
Which of the following text page/emails is not a violation of privacy/confidentiality? correct
answers "The patient we discussed earlier is being discharged today. Can you call me about
him?"
Which one of the following is true regarding patient information? correct answers Information
transmitted to your school or educational program may never contain specific patient identifiers.
You are seeing a patient in a VA clinic and would like to let the patient's non-VA healthcare
provider, Dr. Jones, know about her abnormal lab test before the patient leaves so the provider
can adjust the patient's non-VA medications.
What is the correct approach? correct answers Call the patient's provider with the results; signed
authorization is not required
Who is the responsible for the patient's safety? correct answers Everyone
The Bar Code Medication Administration (BCMA) scanner indicated that the patient wrist band
bar code and the bar code on an IV solution that is about to be administered do not match.
How would you classify the procedure if stopped? correct answers A close call