MGT 300 EXAM 3 NECK ASU 2026
QUESTIONS WITH COMPLETE SOLUTIONS
◉ Communication. Answer: The act of transmitting information,
thoughts, and processes through various channels.
◉ Maslow's hierarchy of needs. Answer: A psychological theory that
suggests that people are motivated by a number of needs.
◉ ERG theory of motivation. Answer: A system that sets out three
categories of human needs relating to organizational behaviors.
◉ Three categories of human needs relating to organizational
behaviors. Answer: 1. existent needs
2. relatedness needs
3. growth needs
◉ Two-factor theory of motivation. Answer: A theory, also known as
"motivation-hygiene theory" or "dual theory," which is based on job
satisfaction and/or job dissatisfaction and the extent to which
attitudes influence outcomes.
,◉ Shannon-Weaver communication model. Answer: A
communication model showing the transmission of messages from
sender to receiver.
◉ Oral communication. Answer: Provides verbal discussions, ideas,
and processes, either one on one or as a group.
◉ Written communication. Answer: A system where the sender
writes emails, reports, memos, letters, and other documents.
◉ Electronic communication. Answer: A system that includes emails,
Skype, videoconferencing, blogs, instant messaging, texting, and
social networking.
◉ Channel richness. Answer: The capacity to convey as much
information as possible during the communication process.
◉ Body (nonverbal) language. Answer: Consists of a person's facial
expression and body movements that express communication and
emotion without use of words.
◉ Barriers to communication. Answer: Obstacles that interrupt the
flow of conveying and receiving messages.
,◉ Common barriers to communication. Answer: - filtering
- emotion
- infomation overload
- differing perceptions
◉ Filtering. Answer: A message may be screened before being
passed on to the receiver.
◉ Emotion. Answer: Our mood can also affect communication.
◉ Information overload. Answer: Sometimes we can become
overwhelmed with the level of information around us and overlook
or lose sight of important points, which leads to confusion and
misinterpretation.
◉ Differing perceptions. Answer: We often have a tendency to
impose our own reality and project our own ideas, interests, and
expectations onto other people and things.
◉ Listening. Answer: The active effort to understand, learn, and
obtain information from others.
, ◉ Communication network. Answer: A system of resources used as a
channel for groups of people to connect to each other, such as the
Internet.
◉ Grapevine. Answer: An informal line of communication where
information is passed from one person to another.
◉ Gossip chain. Answer: A format where several individuals spread
information, which is sometimes false or misleading, through an
organization.
◉ Cluster chain. Answer: A group of people that disseminate
information within their group or cluster.
◉ 10 disciples that are necessary to lead a team to success. Answer:
1. compassion
2. conscientiousness
3. forgiveness
4. gratitude
5. grit
6. humility
7. hypo-egoic
8. mindfulness
9. openness
QUESTIONS WITH COMPLETE SOLUTIONS
◉ Communication. Answer: The act of transmitting information,
thoughts, and processes through various channels.
◉ Maslow's hierarchy of needs. Answer: A psychological theory that
suggests that people are motivated by a number of needs.
◉ ERG theory of motivation. Answer: A system that sets out three
categories of human needs relating to organizational behaviors.
◉ Three categories of human needs relating to organizational
behaviors. Answer: 1. existent needs
2. relatedness needs
3. growth needs
◉ Two-factor theory of motivation. Answer: A theory, also known as
"motivation-hygiene theory" or "dual theory," which is based on job
satisfaction and/or job dissatisfaction and the extent to which
attitudes influence outcomes.
,◉ Shannon-Weaver communication model. Answer: A
communication model showing the transmission of messages from
sender to receiver.
◉ Oral communication. Answer: Provides verbal discussions, ideas,
and processes, either one on one or as a group.
◉ Written communication. Answer: A system where the sender
writes emails, reports, memos, letters, and other documents.
◉ Electronic communication. Answer: A system that includes emails,
Skype, videoconferencing, blogs, instant messaging, texting, and
social networking.
◉ Channel richness. Answer: The capacity to convey as much
information as possible during the communication process.
◉ Body (nonverbal) language. Answer: Consists of a person's facial
expression and body movements that express communication and
emotion without use of words.
◉ Barriers to communication. Answer: Obstacles that interrupt the
flow of conveying and receiving messages.
,◉ Common barriers to communication. Answer: - filtering
- emotion
- infomation overload
- differing perceptions
◉ Filtering. Answer: A message may be screened before being
passed on to the receiver.
◉ Emotion. Answer: Our mood can also affect communication.
◉ Information overload. Answer: Sometimes we can become
overwhelmed with the level of information around us and overlook
or lose sight of important points, which leads to confusion and
misinterpretation.
◉ Differing perceptions. Answer: We often have a tendency to
impose our own reality and project our own ideas, interests, and
expectations onto other people and things.
◉ Listening. Answer: The active effort to understand, learn, and
obtain information from others.
, ◉ Communication network. Answer: A system of resources used as a
channel for groups of people to connect to each other, such as the
Internet.
◉ Grapevine. Answer: An informal line of communication where
information is passed from one person to another.
◉ Gossip chain. Answer: A format where several individuals spread
information, which is sometimes false or misleading, through an
organization.
◉ Cluster chain. Answer: A group of people that disseminate
information within their group or cluster.
◉ 10 disciples that are necessary to lead a team to success. Answer:
1. compassion
2. conscientiousness
3. forgiveness
4. gratitude
5. grit
6. humility
7. hypo-egoic
8. mindfulness
9. openness
