PHCLE EXAM QUESTIONS &
ACCURATE COMPLETE SOLUTIONS
UPDATED VERSION
Giving one wrong answer to why or stopping asking why too soon - Correct Answer ✔✔
What causes wrong root cause to be identified
HCLE Professional Standards - Correct Answer ✔✔ Performance Excellence, Strategic
Staffing, Talent Management & Development, Culture & Total Rewards
Performance Excellence Components - Correct Answer ✔✔ Strategic Alignment,
Communications, Sustainability & Risk Management, Continuous Improvement
Strategic Staffing Components - Correct Answer ✔✔ Workforce Planning, Human
Resources Branding, Sourcing & Recruiting, Selection & Placement
Talent Management & Development Components - Correct Answer ✔✔ Onboarding,
Training & Development, Performance Management, Career Ladders & Succession
Planning
Culture & Total Rewards Components - Correct Answer ✔✔ Employee Engagement,
Rewards & Recognition, Compensation & Benefits, Organizational Culture
Mission, Values & Goals - Correct Answer ✔✔ Human Capital Management System
should be aligned to this.
Vision Statement - Correct Answer ✔✔ The state the organization wishes to achieve, a
guiding image for the future.
Components of Vision Statement - Correct Answer ✔✔ Motivational, aspiring,
compelling, creative, short
Mission Statement - Correct Answer ✔✔ Outline for how to achieve vision; what
organization does and who its customers are
Mission Statement is typically specific to - Correct Answer ✔✔ Public image, industry,
work/focus, culture, clients and values
Values - Correct Answer ✔✔ The traits or actions valued by an organization.
Strategy - Correct Answer ✔✔ A plan or method that enables an organization to
achieve its long-term goals.
, Goal - Correct Answer ✔✔ A statement that describes a desired outcome and focuses
effort
Compliance Orientation - Correct Answer ✔✔ Strategic planning method that is rushed,
with minimal engagement and only surface commitment
Transformative Orientation - Correct Answer ✔✔ Strategic planning method that has
broad engagement, wide open conversations and deep commitment by leadership
SWOT Analysis - Correct Answer ✔✔ Planning tool used to assess which option is
best. Used to support product development. Best not to use when the environment is
rapidly changing.
PEST Analysis - Correct Answer ✔✔ Planning tool that considers outside factors that
are political, economic, technological and socio-cultural - works for examining labor
market, etc.
Internal factors affecting strategic planning - Correct Answer ✔✔ Strengths and
weaknesses
External Factors affecting strategic planning - Correct Answer ✔✔ Opportunities and
threats
Human Capital - Correct Answer ✔✔ The value an employee brings to an organization
related to their knowledge, skills, abilities and expertise.
Three levers of human capital reform - Correct Answer ✔✔ boost effectiveness of
average performers, retain and leverage most effective employees, fill open positions by
replacing ineffective employees with high potential employees
Decision making and conflict management - Correct Answer ✔✔ Key components of
ethical leadership in education
Conflict Management Styles - Correct Answer ✔✔ avoiding, obliging, compromising,
dominating, integrating
ESSA requirements - Correct Answer ✔✔ Standards, assessments, accountability,
school improvement
Adverse impact - Correct Answer ✔✔ unintentional discrimination that occurs when
members of a particular race, sex, or ethnic group are unintentionally harmed or
disadvantaged because they are hired, promoted, or trained (or any other employment
decision) at substantially lower rates than others
ACCURATE COMPLETE SOLUTIONS
UPDATED VERSION
Giving one wrong answer to why or stopping asking why too soon - Correct Answer ✔✔
What causes wrong root cause to be identified
HCLE Professional Standards - Correct Answer ✔✔ Performance Excellence, Strategic
Staffing, Talent Management & Development, Culture & Total Rewards
Performance Excellence Components - Correct Answer ✔✔ Strategic Alignment,
Communications, Sustainability & Risk Management, Continuous Improvement
Strategic Staffing Components - Correct Answer ✔✔ Workforce Planning, Human
Resources Branding, Sourcing & Recruiting, Selection & Placement
Talent Management & Development Components - Correct Answer ✔✔ Onboarding,
Training & Development, Performance Management, Career Ladders & Succession
Planning
Culture & Total Rewards Components - Correct Answer ✔✔ Employee Engagement,
Rewards & Recognition, Compensation & Benefits, Organizational Culture
Mission, Values & Goals - Correct Answer ✔✔ Human Capital Management System
should be aligned to this.
Vision Statement - Correct Answer ✔✔ The state the organization wishes to achieve, a
guiding image for the future.
Components of Vision Statement - Correct Answer ✔✔ Motivational, aspiring,
compelling, creative, short
Mission Statement - Correct Answer ✔✔ Outline for how to achieve vision; what
organization does and who its customers are
Mission Statement is typically specific to - Correct Answer ✔✔ Public image, industry,
work/focus, culture, clients and values
Values - Correct Answer ✔✔ The traits or actions valued by an organization.
Strategy - Correct Answer ✔✔ A plan or method that enables an organization to
achieve its long-term goals.
, Goal - Correct Answer ✔✔ A statement that describes a desired outcome and focuses
effort
Compliance Orientation - Correct Answer ✔✔ Strategic planning method that is rushed,
with minimal engagement and only surface commitment
Transformative Orientation - Correct Answer ✔✔ Strategic planning method that has
broad engagement, wide open conversations and deep commitment by leadership
SWOT Analysis - Correct Answer ✔✔ Planning tool used to assess which option is
best. Used to support product development. Best not to use when the environment is
rapidly changing.
PEST Analysis - Correct Answer ✔✔ Planning tool that considers outside factors that
are political, economic, technological and socio-cultural - works for examining labor
market, etc.
Internal factors affecting strategic planning - Correct Answer ✔✔ Strengths and
weaknesses
External Factors affecting strategic planning - Correct Answer ✔✔ Opportunities and
threats
Human Capital - Correct Answer ✔✔ The value an employee brings to an organization
related to their knowledge, skills, abilities and expertise.
Three levers of human capital reform - Correct Answer ✔✔ boost effectiveness of
average performers, retain and leverage most effective employees, fill open positions by
replacing ineffective employees with high potential employees
Decision making and conflict management - Correct Answer ✔✔ Key components of
ethical leadership in education
Conflict Management Styles - Correct Answer ✔✔ avoiding, obliging, compromising,
dominating, integrating
ESSA requirements - Correct Answer ✔✔ Standards, assessments, accountability,
school improvement
Adverse impact - Correct Answer ✔✔ unintentional discrimination that occurs when
members of a particular race, sex, or ethnic group are unintentionally harmed or
disadvantaged because they are hired, promoted, or trained (or any other employment
decision) at substantially lower rates than others
