Essentials of Business
Communication Exam 1 Questions
with Correct Answers
Communication Skills - ANSWERSWriting, speaking, listening, nonverbal, and
intercultural skills.
Communication Style - ANSWERSA cultural dimension that refers to how people in a
culture communicate and use words.
Context - ANSWERSA cultural dimension that refers to stimuli, environment, or
ambience surrounding an event
Culture - ANSWERSA complex system of shared values, traits, morals, and customs
that molds the way people think, behave, and communicate
empathy` - ANSWERSThe ability to share another person's experiences and emotions;
thinking of how the receiver feels and is likely to respond
ethnocentrism - ANSWERSThe belief in the superiority of one's own culture; judging
others by our own values
groupthink - ANSWERSAn absence of critical thinking sometimes found in
homogeneous groups
high-context culture - ANSWERSA culture in which communicators tend to be intuitive
and contemplative
high-power distance - ANSWERSA concept that describes cultures in which people
accept hierarchal authority and defer to others because of their wealth, position,
seniority, or age.
individualism - ANSWERSA cultural dimension that refers to an attitude of
independence and freedom from control.
low-context culture - ANSWERSA culture in which communicators tend to be logical,
analytical, and action oriented.
low-power distance - ANSWERSA concept that describes cultures in which people feel
equal; hence, they reject authoritarianism and fail to show deference to others because
of their wealth, position, seniority, or age.
, nonverbal communication - ANSWERSAll unwritten and unspoken messages, whether
intended or not; silent signals conveyed by body language, gestures, eye contact,
appearance, and other facotors
1st step of communication process - ANSWERSSender has idea
2nd step of communication process - ANSWERSSender encodes message
3rd step of communication process - ANSWERSSender selects channel, sends
message
4th step of communication process - ANSWERSReceiver decodes message
5th step of communication process - ANSWERSFeedback returns to sender
Encoding - ANSWERSconverting the idea into words or gestures that will convey
meaning
Messages may be delivered by - ANSWERScomputer, wireless network, smartphone,
letter, memorandum, report, announcement, image, spoken word, fax, Web page, or
some other channel
Anything that interrupts the transmission of a message in the communication process -
ANSWERSis noise
decoding - ANSWERSTranslating the message from its symbol form into meaning
Purposeful writing - ANSWERSwriting to solve problems and convey information. You
will have a definite strategy to fulfill in each message.
Economical writing - ANSWERSpresent ideas clearly but concisely. Length is not
rewarded.
Audience oriented writing - ANSWERSconcentrate on looking at a problem from the
perspective of the audience instead of seeing it from your own
Prewriting involves - ANSWERSanalyzing, anticipating, and adapting
analyzing - ANSWERSDetermining the audience and your purpose for writing.
anticipating - ANSWERSPredicting how your audience will react to your message.
adapting - ANSWERSthink of the right words and the right tone that will win your
audience's approval.
Communication Exam 1 Questions
with Correct Answers
Communication Skills - ANSWERSWriting, speaking, listening, nonverbal, and
intercultural skills.
Communication Style - ANSWERSA cultural dimension that refers to how people in a
culture communicate and use words.
Context - ANSWERSA cultural dimension that refers to stimuli, environment, or
ambience surrounding an event
Culture - ANSWERSA complex system of shared values, traits, morals, and customs
that molds the way people think, behave, and communicate
empathy` - ANSWERSThe ability to share another person's experiences and emotions;
thinking of how the receiver feels and is likely to respond
ethnocentrism - ANSWERSThe belief in the superiority of one's own culture; judging
others by our own values
groupthink - ANSWERSAn absence of critical thinking sometimes found in
homogeneous groups
high-context culture - ANSWERSA culture in which communicators tend to be intuitive
and contemplative
high-power distance - ANSWERSA concept that describes cultures in which people
accept hierarchal authority and defer to others because of their wealth, position,
seniority, or age.
individualism - ANSWERSA cultural dimension that refers to an attitude of
independence and freedom from control.
low-context culture - ANSWERSA culture in which communicators tend to be logical,
analytical, and action oriented.
low-power distance - ANSWERSA concept that describes cultures in which people feel
equal; hence, they reject authoritarianism and fail to show deference to others because
of their wealth, position, seniority, or age.
, nonverbal communication - ANSWERSAll unwritten and unspoken messages, whether
intended or not; silent signals conveyed by body language, gestures, eye contact,
appearance, and other facotors
1st step of communication process - ANSWERSSender has idea
2nd step of communication process - ANSWERSSender encodes message
3rd step of communication process - ANSWERSSender selects channel, sends
message
4th step of communication process - ANSWERSReceiver decodes message
5th step of communication process - ANSWERSFeedback returns to sender
Encoding - ANSWERSconverting the idea into words or gestures that will convey
meaning
Messages may be delivered by - ANSWERScomputer, wireless network, smartphone,
letter, memorandum, report, announcement, image, spoken word, fax, Web page, or
some other channel
Anything that interrupts the transmission of a message in the communication process -
ANSWERSis noise
decoding - ANSWERSTranslating the message from its symbol form into meaning
Purposeful writing - ANSWERSwriting to solve problems and convey information. You
will have a definite strategy to fulfill in each message.
Economical writing - ANSWERSpresent ideas clearly but concisely. Length is not
rewarded.
Audience oriented writing - ANSWERSconcentrate on looking at a problem from the
perspective of the audience instead of seeing it from your own
Prewriting involves - ANSWERSanalyzing, anticipating, and adapting
analyzing - ANSWERSDetermining the audience and your purpose for writing.
anticipating - ANSWERSPredicting how your audience will react to your message.
adapting - ANSWERSthink of the right words and the right tone that will win your
audience's approval.
