UF PUR 3000 EXAM 3 COMPLETE
QUESTIONS AND 100% VERIFIED
ANSWERS
\.Strategic Conflict Management - ANSWERS✔-develop communication strategies
to benefit the organization and influence the course of conflicts
\.Phases of Strategic Conflict Management - ANSWERS✔-Proactive Phase
Strategic Phase
Reactive Phase
Recovery Phase
\.Proactive Phase - ANSWERS✔-Environmental Scanning
Issues Management
\.Environmental Scanning - ANSWERS✔-constant reading, listening, and watching
of current affairs with an eye to the organization's interests
\.Strategic Phase - ANSWERS✔-Risk Communication
Conflict-Positioning
,\.Conflict-Positioning - ANSWERS✔-strategies enable the organization to position
itself favorably in anticipation of actions such as litigation, boycott, adverse
legislation, elections, or similar event that will play out in "the court of the public
opinion"
\.Reactive Phase - ANSWERS✔-Crisis Communication
Conflict Resolution
\.Crisis Communication - ANSWERS✔-include the implementation of the crisis
management plan as well as the 24/7 efforts to meet the needs of the publics
such as disaster victims, employees, government officials, and the media
\.Conflict Resolution - ANSWERS✔-the ultimate goal in conflict resolution is to
build mutually beneficial relationships so that the parties involved can reach a
resolution that meets individual and shared needs
\.Recovery Phase - ANSWERS✔-Reputation Management
Image Restoration
\.Issues Management definition - ANSWERS✔-organized activity of identifying
emerging trends, concerns, or issues likely to affect an organization in the next few
years and developing a wider and more positive range of organizational responses
toward the future
\.Issues Management founder and what year - ANSWERS✔-Howard Chase in
1977. born in the era of business reform
, \.Issues Management is a proactive and systemic approach to: - ANSWERS✔-
Predict Problems
Anticipate threats
Minimize Surprises
resolve issues
Prevent Crises
\.Issues Management 5 basic steps: Who identified them - ANSWERS✔-Chase and
Jones;
1. Issues identification
2. Issue analysis
3. Strategy options
- set higher standards
- work with human rights groups
to monitor possible violations
- establish a new policy
4. Action Plan
5. Evaluation
\.Risk Communication - ANSWERS✔-verbal or written exchange to communicate
information regarding risk to communicate information regarding risk to public
health, safety and environment
QUESTIONS AND 100% VERIFIED
ANSWERS
\.Strategic Conflict Management - ANSWERS✔-develop communication strategies
to benefit the organization and influence the course of conflicts
\.Phases of Strategic Conflict Management - ANSWERS✔-Proactive Phase
Strategic Phase
Reactive Phase
Recovery Phase
\.Proactive Phase - ANSWERS✔-Environmental Scanning
Issues Management
\.Environmental Scanning - ANSWERS✔-constant reading, listening, and watching
of current affairs with an eye to the organization's interests
\.Strategic Phase - ANSWERS✔-Risk Communication
Conflict-Positioning
,\.Conflict-Positioning - ANSWERS✔-strategies enable the organization to position
itself favorably in anticipation of actions such as litigation, boycott, adverse
legislation, elections, or similar event that will play out in "the court of the public
opinion"
\.Reactive Phase - ANSWERS✔-Crisis Communication
Conflict Resolution
\.Crisis Communication - ANSWERS✔-include the implementation of the crisis
management plan as well as the 24/7 efforts to meet the needs of the publics
such as disaster victims, employees, government officials, and the media
\.Conflict Resolution - ANSWERS✔-the ultimate goal in conflict resolution is to
build mutually beneficial relationships so that the parties involved can reach a
resolution that meets individual and shared needs
\.Recovery Phase - ANSWERS✔-Reputation Management
Image Restoration
\.Issues Management definition - ANSWERS✔-organized activity of identifying
emerging trends, concerns, or issues likely to affect an organization in the next few
years and developing a wider and more positive range of organizational responses
toward the future
\.Issues Management founder and what year - ANSWERS✔-Howard Chase in
1977. born in the era of business reform
, \.Issues Management is a proactive and systemic approach to: - ANSWERS✔-
Predict Problems
Anticipate threats
Minimize Surprises
resolve issues
Prevent Crises
\.Issues Management 5 basic steps: Who identified them - ANSWERS✔-Chase and
Jones;
1. Issues identification
2. Issue analysis
3. Strategy options
- set higher standards
- work with human rights groups
to monitor possible violations
- establish a new policy
4. Action Plan
5. Evaluation
\.Risk Communication - ANSWERS✔-verbal or written exchange to communicate
information regarding risk to communicate information regarding risk to public
health, safety and environment
