AHLEI 3rd Edition Managing Housekeeping UPDATED ACTUAL Questions
and CORRECT Answers
economy, mid-market and luxury what are the three basic service level categories of hotels?
housekeeping labor expense may be higher for suite which of the following is true?
hotels than for other properties in the mid-range service
category
organizational chart which of the following is most likely to change of the general manager
restructures the management team and changes reporting relationships among
departments?
food and beverage department which of the following hotel departments is front-of-the-house
accounting division the hotel division is responsible for accumulating operating data and compiling
financial statements is the:
an occupancy report each night, the front office department produces a report that lists rooms
occupied that night and indicates guests who are expected to check out of the
following day. This document is called:
scheduled maintenance what type of maintenance is initiated based on work order?
communicate needed repairs to the maintenance a work order system is used to:
department
sustainability what term describes a way of doing business that says a company shouldn't take
more than it gives back and should not sacrifice tomorrow for today's needs
energy star who rates energy efficient in hotels?
kitchen and laundry which areas of the property use more energy per square foot than the rest of the
property?
the temperature setting on thermostats what is a common challenge for U.S housekeeping departments with non-English
speaking workers when it comes to enforcing energy-saving policies?
water conservation what is one of the most cost-effective programs a hotel can implement?
computerized energy management system what can help hotel managers collect and analyze data collected from major
energy-consuming appliances?
installing shampoo and soap dispensers in rooms which of the following is a way that housekeeping department can help reduce
waste?
, conduct a waste audit what will an executive housekeeper need to do when setting up a guestroom
recycling program?
using environmentally preferred High Efficiency Particle which of the following is considered a clean air practice?
Air (HEPA) filters
just-in time purchasing what can reduce the amount of time that cleaning chemicals and other potentially
hazardous products have to be stored at a property?
meet with the meeting services manager to ensure that after the last two functions held in the hotel's main banquet room, the meeting
the tables are not dragged across the carpenting service staff dragged tables across the floor, grinding dirt and food into the
carpeting. Spot-cleaning the carpet kept the housekeeping's night crew from
attending routine cleaning responsibilities. The most appropriate action for the
executive housekeeper to take would be:
planning how to use the limited resources available to an important part of the executive housekeeper's job is:
accomplish the hotel's objectives
vary from property to property housekeeping's responsibilities in the food and beverage areas:
part of housekeeping's deep-cleaning program items that should be cleaned or maintained on a monthly basis usually:
area inventory list which of the following documents is most useful when answering the
housekeeping when answering the housekeeping planning question, "what items
within this area must be cleaned or maintained?"
25 if the time available for guestroom cleaning during a work shift is 6 hours and 40
minutes and each room attendant is expected to clean 16 rooms per shift, each
room attendant is expected to clean one guestroom in minutes.
planning which of the following management functions best describes the work performed
be an executive housekeeper in drafting the operations budget for the
housekeeping department?
turnover each time a position is vacated, either voluntarily or involuntarily, a new employee
must be hired and trained. This replacement cycle is known as:
severance pay which of the following is considered a separation cost of turnover?
define job requirements what is the first step in the pre-recruitment process?
it reduces the flow of new ideas into the organization which of the following is an example of a DISADVANTAGE of internal recruiting?
behavioral an interview question such as, "Tell me about the most difficult shift you ever
worked at your last job?" is an example of a _____ question.
to recognize incorrect performance and review ways to when coaching, what is the purpose of redirective feedback?
improve
and CORRECT Answers
economy, mid-market and luxury what are the three basic service level categories of hotels?
housekeeping labor expense may be higher for suite which of the following is true?
hotels than for other properties in the mid-range service
category
organizational chart which of the following is most likely to change of the general manager
restructures the management team and changes reporting relationships among
departments?
food and beverage department which of the following hotel departments is front-of-the-house
accounting division the hotel division is responsible for accumulating operating data and compiling
financial statements is the:
an occupancy report each night, the front office department produces a report that lists rooms
occupied that night and indicates guests who are expected to check out of the
following day. This document is called:
scheduled maintenance what type of maintenance is initiated based on work order?
communicate needed repairs to the maintenance a work order system is used to:
department
sustainability what term describes a way of doing business that says a company shouldn't take
more than it gives back and should not sacrifice tomorrow for today's needs
energy star who rates energy efficient in hotels?
kitchen and laundry which areas of the property use more energy per square foot than the rest of the
property?
the temperature setting on thermostats what is a common challenge for U.S housekeeping departments with non-English
speaking workers when it comes to enforcing energy-saving policies?
water conservation what is one of the most cost-effective programs a hotel can implement?
computerized energy management system what can help hotel managers collect and analyze data collected from major
energy-consuming appliances?
installing shampoo and soap dispensers in rooms which of the following is a way that housekeeping department can help reduce
waste?
, conduct a waste audit what will an executive housekeeper need to do when setting up a guestroom
recycling program?
using environmentally preferred High Efficiency Particle which of the following is considered a clean air practice?
Air (HEPA) filters
just-in time purchasing what can reduce the amount of time that cleaning chemicals and other potentially
hazardous products have to be stored at a property?
meet with the meeting services manager to ensure that after the last two functions held in the hotel's main banquet room, the meeting
the tables are not dragged across the carpenting service staff dragged tables across the floor, grinding dirt and food into the
carpeting. Spot-cleaning the carpet kept the housekeeping's night crew from
attending routine cleaning responsibilities. The most appropriate action for the
executive housekeeper to take would be:
planning how to use the limited resources available to an important part of the executive housekeeper's job is:
accomplish the hotel's objectives
vary from property to property housekeeping's responsibilities in the food and beverage areas:
part of housekeeping's deep-cleaning program items that should be cleaned or maintained on a monthly basis usually:
area inventory list which of the following documents is most useful when answering the
housekeeping when answering the housekeeping planning question, "what items
within this area must be cleaned or maintained?"
25 if the time available for guestroom cleaning during a work shift is 6 hours and 40
minutes and each room attendant is expected to clean 16 rooms per shift, each
room attendant is expected to clean one guestroom in minutes.
planning which of the following management functions best describes the work performed
be an executive housekeeper in drafting the operations budget for the
housekeeping department?
turnover each time a position is vacated, either voluntarily or involuntarily, a new employee
must be hired and trained. This replacement cycle is known as:
severance pay which of the following is considered a separation cost of turnover?
define job requirements what is the first step in the pre-recruitment process?
it reduces the flow of new ideas into the organization which of the following is an example of a DISADVANTAGE of internal recruiting?
behavioral an interview question such as, "Tell me about the most difficult shift you ever
worked at your last job?" is an example of a _____ question.
to recognize incorrect performance and review ways to when coaching, what is the purpose of redirective feedback?
improve
