AHLEI GUEST SERVICE REP CERTIFICATION EXAM UPDATED
ACTUAL Questions and CORRECT Answers
Which of the following examples best describe the The guest will feel special and appreciated
outcome of providing personalized guest services? 3 multiple choice options
Delivering outstanding gust services means ? Follow through until services are complete
3 multiple choice options
Which of the following is the most Important reason to Guest see you as a trustworthy source of information
be knowledgeable about your property and surrounding
areas?
Guest recovery is best described as Responding quickly to a service failure
What is the main reason for losing a guest business ? Guest are dissatisfied with services
A disability is All of the above
Having a personality with your service can make guest Like their dealing with a person who cares about them
feel ?
You should always want to raise the quality of the service Personalizing the Services you provide
you provide to guest along with?
Allowing your personality to shine through your service Interact with you in a more personal manner
allows guest to ?
What are the two main responsibilities of employees at Provide outstanding guest services & do the Job they are hired to do.
your property?
Allowing your personality to shine through is important Guest will write positive reviews
because
Personalized guest services is best to described as? Identifying ways to make guest experience unique.
which of the following statements best reflects the I always put myself in the guest shoes when providing services
attitude needed to provide outstanding guest services?
Maria Loves to make kids smile. In fact, before joining the She greets all guest enthusiastically and spends a little extra time with each child
team, she worked as school teacher. which of the
following is the best example of Maria using her passion
while delivering outstanding guest services?
which of the following statements is true regarding being Having passion for something means you want to see it done well.
passionate about providing outstanding guest service?
ACTUAL Questions and CORRECT Answers
Which of the following examples best describe the The guest will feel special and appreciated
outcome of providing personalized guest services? 3 multiple choice options
Delivering outstanding gust services means ? Follow through until services are complete
3 multiple choice options
Which of the following is the most Important reason to Guest see you as a trustworthy source of information
be knowledgeable about your property and surrounding
areas?
Guest recovery is best described as Responding quickly to a service failure
What is the main reason for losing a guest business ? Guest are dissatisfied with services
A disability is All of the above
Having a personality with your service can make guest Like their dealing with a person who cares about them
feel ?
You should always want to raise the quality of the service Personalizing the Services you provide
you provide to guest along with?
Allowing your personality to shine through your service Interact with you in a more personal manner
allows guest to ?
What are the two main responsibilities of employees at Provide outstanding guest services & do the Job they are hired to do.
your property?
Allowing your personality to shine through is important Guest will write positive reviews
because
Personalized guest services is best to described as? Identifying ways to make guest experience unique.
which of the following statements best reflects the I always put myself in the guest shoes when providing services
attitude needed to provide outstanding guest services?
Maria Loves to make kids smile. In fact, before joining the She greets all guest enthusiastically and spends a little extra time with each child
team, she worked as school teacher. which of the
following is the best example of Maria using her passion
while delivering outstanding guest services?
which of the following statements is true regarding being Having passion for something means you want to see it done well.
passionate about providing outstanding guest service?
