AHLEI Hospitality Manager: Leadership Certification
UPDATED ACTUAL Questions and CORRECT Answers
Does the workplace culture at each property in your No, it behooves an organization to allow the workplace culture to be different at
organization need to be the same? different properties.
What is a good way to reinforce your culture among new Make sure your actions convey that you value and respect all employees.
and existing employees?
What is one of the most important steps in creating a Hiring employees who seem to be a good fit with your existing culture.
positive workplace culture?
How does empowering employees strengthen culture? When employees have more decision-making authority, they take a greater sense
of ownership and pride in their work.
Which of these vision statements is based on the core To be recognized as a elegant hotel where extraordinary service always exceeds
value of superior customer service? customer expectations.
Value Statement Focus on Families, Provide Value, Right Every Time. A set of goals written in a
handbook.
Mission Statement We believe in quality and affordability. We commit to providing our guests with an
affordable experience without sacrificing service and comfort.
Vision Statement To become the leading budget-friendly hotel brand for families.
What can you do to help employees feel invested in the Explain how a strong culture makes the work environment more enjoyable and
company's culture? contributes to the success of the company and its employees.
What is organizational culture? Specific values and beliefs that are shared throughout the organization.
How does storytelling help build culture? Employees create bonds through the stories they hear.
What is the best avenue managers can use to build team Team Meetings
culture?
What does a mission statement do? States the purpose of the organization to employees and guests.
What is a value statement? A set of standards that guide operations.
What does emotional intelligence mean to you? Being aware of your emotions and how they affect other people.
What impact does manager self-awareness have on an Communication improves, Employees are happier, Better decisions are made,
organization? Guest satisfaction improves, Work connections are stronger.
UPDATED ACTUAL Questions and CORRECT Answers
Does the workplace culture at each property in your No, it behooves an organization to allow the workplace culture to be different at
organization need to be the same? different properties.
What is a good way to reinforce your culture among new Make sure your actions convey that you value and respect all employees.
and existing employees?
What is one of the most important steps in creating a Hiring employees who seem to be a good fit with your existing culture.
positive workplace culture?
How does empowering employees strengthen culture? When employees have more decision-making authority, they take a greater sense
of ownership and pride in their work.
Which of these vision statements is based on the core To be recognized as a elegant hotel where extraordinary service always exceeds
value of superior customer service? customer expectations.
Value Statement Focus on Families, Provide Value, Right Every Time. A set of goals written in a
handbook.
Mission Statement We believe in quality and affordability. We commit to providing our guests with an
affordable experience without sacrificing service and comfort.
Vision Statement To become the leading budget-friendly hotel brand for families.
What can you do to help employees feel invested in the Explain how a strong culture makes the work environment more enjoyable and
company's culture? contributes to the success of the company and its employees.
What is organizational culture? Specific values and beliefs that are shared throughout the organization.
How does storytelling help build culture? Employees create bonds through the stories they hear.
What is the best avenue managers can use to build team Team Meetings
culture?
What does a mission statement do? States the purpose of the organization to employees and guests.
What is a value statement? A set of standards that guide operations.
What does emotional intelligence mean to you? Being aware of your emotions and how they affect other people.
What impact does manager self-awareness have on an Communication improves, Employees are happier, Better decisions are made,
organization? Guest satisfaction improves, Work connections are stronger.
