Chapter 7 Managing Housekeeping Operations UPDATED
ACTUAL Questions and CORRECT Answers
Housekeeping departments are responsible for cleaning Guest rooms, Hallways, public area, pool and patio areas, management
offices,storage
Mid range or world class service are responsible for meeting, banquet, dining rooms, convention exhibits halls, hotel - operated
cleaning shops, game rooms, exercise rooms
what's the largest percentage employed in hospitality 877,980
and tourism
what are top states for housekeeping employment 1. California
2. Florida
3. Texas
4. New York
5. Illinois
Area Inventory List all items within each area of a hotel that are the responsibility of housekeeping.
Frequency Schedule indicates how often items on area inventory lists are to be cleaned or maintained.
deep cleaning the process of taking a room out of inventory and cleaning it more thoroughly
than during regular daily maintenance.
Occupancy Report lists rooms occupied that night and indicates guests who are expected to check
out the next day.
Housekeeping Status Report shows the current housekeeping status of each room.
Rooms status report a situation in which the housekeeping department's description of a room's status
differs from the room status information being used by the front desk to assign
guest room
Room Status: Early make-up request these rooms should be cleaned first to meet guest needs
Room Status: Vacant and Dirty Cleaning vacant rooms before a stay over rooms helps arriving guests get into
their rooms more quickly. these rooms are also called check-out rooms and
should be cleaned early in the shift.
Room Status: Stayover the guest is not checking out today and will remain for at least one more night.
these rooms can be cleaned later in the shift
ACTUAL Questions and CORRECT Answers
Housekeeping departments are responsible for cleaning Guest rooms, Hallways, public area, pool and patio areas, management
offices,storage
Mid range or world class service are responsible for meeting, banquet, dining rooms, convention exhibits halls, hotel - operated
cleaning shops, game rooms, exercise rooms
what's the largest percentage employed in hospitality 877,980
and tourism
what are top states for housekeeping employment 1. California
2. Florida
3. Texas
4. New York
5. Illinois
Area Inventory List all items within each area of a hotel that are the responsibility of housekeeping.
Frequency Schedule indicates how often items on area inventory lists are to be cleaned or maintained.
deep cleaning the process of taking a room out of inventory and cleaning it more thoroughly
than during regular daily maintenance.
Occupancy Report lists rooms occupied that night and indicates guests who are expected to check
out the next day.
Housekeeping Status Report shows the current housekeeping status of each room.
Rooms status report a situation in which the housekeeping department's description of a room's status
differs from the room status information being used by the front desk to assign
guest room
Room Status: Early make-up request these rooms should be cleaned first to meet guest needs
Room Status: Vacant and Dirty Cleaning vacant rooms before a stay over rooms helps arriving guests get into
their rooms more quickly. these rooms are also called check-out rooms and
should be cleaned early in the shift.
Room Status: Stayover the guest is not checking out today and will remain for at least one more night.
these rooms can be cleaned later in the shift
