NRA Certification Exam UPDATED ACTUAL Questions and
CORRECT Answers
labor cost refers to the money and fringe benefit expenses paid to the employees for the
work they do
scheduling process to determine which employees will be needed to serve expected
number of customers during specific times
crew schedule chat that informs employees who receive wages about days and hours they are
expected to work during specific time period (usually week)
, wages monetary compensation for employees who are paid based on number of hours
they work
fringe benefits monies paid indirectly in support of employees for purposes such as vacations
salary fixed amount of money for certain time period that doesn't vary regardless of
number of hours worked
master schedule considers expected number of customer and spreads out the number of hours
allowed by budget between different positions in operation
sales history tells number of customers who have visited establishment on different days in
previous weeks and can be used for sales forecast
forecast estimated future sales based on sales history info
point of sale system collect info about revenue, number of customers, menu items sold, and wide
range of other info
cross-training coaching employee to do tasks that are not normally part of his/her position
time-off request policy tells procedures and guidelines employees should follow when they want time off
work
family and medical leave act federal law that allows eligible employees to take off an extended amount of time
for medical and other personal reasons
employee absence policies guidelines and procedures that explain how employees must tell managers if
unable to work
fair labor standards act federal law that sets minimum wage, overtime pay, equal pay, record keeping, and
child labor standards
overtime refers to number of hours of work, usually 40, after employee must receive
premium pay rate
no-show employees who when scheduled to work, don't tell anyone they cant
contingency plan document that outlines actions to take in the event of an emergency or
unexpected event
shift leader employees who receive wages and in addition to their regular tasks, train new
employees, answer work related questions, and perform other functions assigned
by managers
floaters employees who can perform more than one job on a regular basis
line up meeting brief training session held before the work begins
CORRECT Answers
labor cost refers to the money and fringe benefit expenses paid to the employees for the
work they do
scheduling process to determine which employees will be needed to serve expected
number of customers during specific times
crew schedule chat that informs employees who receive wages about days and hours they are
expected to work during specific time period (usually week)
, wages monetary compensation for employees who are paid based on number of hours
they work
fringe benefits monies paid indirectly in support of employees for purposes such as vacations
salary fixed amount of money for certain time period that doesn't vary regardless of
number of hours worked
master schedule considers expected number of customer and spreads out the number of hours
allowed by budget between different positions in operation
sales history tells number of customers who have visited establishment on different days in
previous weeks and can be used for sales forecast
forecast estimated future sales based on sales history info
point of sale system collect info about revenue, number of customers, menu items sold, and wide
range of other info
cross-training coaching employee to do tasks that are not normally part of his/her position
time-off request policy tells procedures and guidelines employees should follow when they want time off
work
family and medical leave act federal law that allows eligible employees to take off an extended amount of time
for medical and other personal reasons
employee absence policies guidelines and procedures that explain how employees must tell managers if
unable to work
fair labor standards act federal law that sets minimum wage, overtime pay, equal pay, record keeping, and
child labor standards
overtime refers to number of hours of work, usually 40, after employee must receive
premium pay rate
no-show employees who when scheduled to work, don't tell anyone they cant
contingency plan document that outlines actions to take in the event of an emergency or
unexpected event
shift leader employees who receive wages and in addition to their regular tasks, train new
employees, answer work related questions, and perform other functions assigned
by managers
floaters employees who can perform more than one job on a regular basis
line up meeting brief training session held before the work begins
