Firefighter 1 Chapter 2 test
Questions and Answers 100%
PASS
Calls received at fire department facilities that range from requests for assistance to
persoanl calls from family or friends are known as:—ANSWER-Nonemergency calls
Guidelines for receiving non emergency calls:—ANSWER-- Answer call promptly
- be pleasant and identify the department, station or facility, unit and yourself
- be prepared to record messages accuratley by including date, time, name of caller, callers
phone number, message and name
- never leave the telephone line open or a caller on hold for an extended period of time
- post the message or deliver it promptly to the person to whom it directed
- refer them to someone who can answer their question if you can't
- end calls courteously. disconnect according to local protocal
When receiving a call from someone who is angry or upset:—ANSWER-- Remain calm and
courteous
- Never become confrontational
Questions and Answers 100%
PASS
Calls received at fire department facilities that range from requests for assistance to
persoanl calls from family or friends are known as:—ANSWER-Nonemergency calls
Guidelines for receiving non emergency calls:—ANSWER-- Answer call promptly
- be pleasant and identify the department, station or facility, unit and yourself
- be prepared to record messages accuratley by including date, time, name of caller, callers
phone number, message and name
- never leave the telephone line open or a caller on hold for an extended period of time
- post the message or deliver it promptly to the person to whom it directed
- refer them to someone who can answer their question if you can't
- end calls courteously. disconnect according to local protocal
When receiving a call from someone who is angry or upset:—ANSWER-- Remain calm and
courteous
- Never become confrontational
