CPHQ Exam || 100% Errorless Solutions.
Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. anger correct answers A. anger
All styles are important for different situations an organization may find itself in at any given
point in time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
C. transactional
D. transformational correct answers A. Autocratic
Quality Assurance correct answers Measures compliance
with standards
Quality Control correct answers Process of ensuring products
and services meet consumer
expectations
Performance
Improvement correct answers Continuously improve
processes to meet
standards
Quality Defect:
Underuse correct answers Failing to provide medically necessary care or follow evidence based
medical practice
Quality Defect: Overuse correct answers Providing a drug or treatment without medical
justification
Quality Defect: Misuse correct answers Medical errors in the provision of care
DEFECT:
Wrong site surgery
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
,Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers C. Misuse
DEFECT: Use of high tech imaging (MRI, CAT scan) when
other diagnostic tests are sufficient
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers B. Overuse
DEFECT: Less than 10% of recommended women
receive annual mammograms
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers A. Underuse
DEFECT: Nearly 10,000 pneumonia related deaths per
year could be prevented with the
administration of a vaccine
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
,Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers A. Underuse
DEFECT: Administering the wrong drug to a patient or
resident
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers C. Misuse
DEFECT: Antibiotics prescribed for simple viral infection
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers B.
Overuse
Vision correct answers •Future goal
•Commitment to both internal and external customer supplier relationships
•Short, sustainable, patient centered
Mission correct answers •Reflects current state
•Describes in broad terms organization purpose and role in the community
•Based on data, program analysis and input from key stakeholders
•Includes at minimum, commitment to quality, patient safety, patient care and need to
serve the community
, Goals correct answers •Support vision and mission
•Overarching direction
•Intangible improve team communication; reduce falls; patient satisfaction, build trust
•Developed for units, departments
•Hard to measure
Objectives correct answers •Specific, measurable actions or tasks taken to achieve goals
•Include at a minimum:
o Measurable
o Timeline
o Accountable party
Data driven process correct answers External analysis of customer needs in relation to
demographics and regulations
Analytical process correct answers Internal services and functions
SWOT analysis correct answers Strengths, weaknesses, opportunities, threats
Revisions correct answers Mission, vision, goals, core values
Ground it correct answers o Priorities
o Goals
o Objectives
Safety correct answers patient, family, staff
Communication correct answers clinicians, non clinicians
Regulatory correct answers ongoing readiness
Clinical quality measures correct answers quality programs
Quality improvement correct answers evidence based practice
Event tracking system correct answers Risk management
Strategic goals correct answers •Use PI measures for business planning and resource
allocation
•Provide PI training
By Laws correct answers •Establish relationship between medical staff and board
•Develop priorities with physicians
Management roles correct answers •Develop PI competencies
Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. anger correct answers A. anger
All styles are important for different situations an organization may find itself in at any given
point in time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
C. transactional
D. transformational correct answers A. Autocratic
Quality Assurance correct answers Measures compliance
with standards
Quality Control correct answers Process of ensuring products
and services meet consumer
expectations
Performance
Improvement correct answers Continuously improve
processes to meet
standards
Quality Defect:
Underuse correct answers Failing to provide medically necessary care or follow evidence based
medical practice
Quality Defect: Overuse correct answers Providing a drug or treatment without medical
justification
Quality Defect: Misuse correct answers Medical errors in the provision of care
DEFECT:
Wrong site surgery
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
,Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers C. Misuse
DEFECT: Use of high tech imaging (MRI, CAT scan) when
other diagnostic tests are sufficient
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers B. Overuse
DEFECT: Less than 10% of recommended women
receive annual mammograms
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers A. Underuse
DEFECT: Nearly 10,000 pneumonia related deaths per
year could be prevented with the
administration of a vaccine
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
,Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers A. Underuse
DEFECT: Administering the wrong drug to a patient or
resident
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers C. Misuse
DEFECT: Antibiotics prescribed for simple viral infection
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of care correct answers B.
Overuse
Vision correct answers •Future goal
•Commitment to both internal and external customer supplier relationships
•Short, sustainable, patient centered
Mission correct answers •Reflects current state
•Describes in broad terms organization purpose and role in the community
•Based on data, program analysis and input from key stakeholders
•Includes at minimum, commitment to quality, patient safety, patient care and need to
serve the community
, Goals correct answers •Support vision and mission
•Overarching direction
•Intangible improve team communication; reduce falls; patient satisfaction, build trust
•Developed for units, departments
•Hard to measure
Objectives correct answers •Specific, measurable actions or tasks taken to achieve goals
•Include at a minimum:
o Measurable
o Timeline
o Accountable party
Data driven process correct answers External analysis of customer needs in relation to
demographics and regulations
Analytical process correct answers Internal services and functions
SWOT analysis correct answers Strengths, weaknesses, opportunities, threats
Revisions correct answers Mission, vision, goals, core values
Ground it correct answers o Priorities
o Goals
o Objectives
Safety correct answers patient, family, staff
Communication correct answers clinicians, non clinicians
Regulatory correct answers ongoing readiness
Clinical quality measures correct answers quality programs
Quality improvement correct answers evidence based practice
Event tracking system correct answers Risk management
Strategic goals correct answers •Use PI measures for business planning and resource
allocation
•Provide PI training
By Laws correct answers •Establish relationship between medical staff and board
•Develop priorities with physicians
Management roles correct answers •Develop PI competencies
