Management 201 Study Guide
Planning - Correct Answers -management function concerned with defining goals for
future performance and how to attain them
Organizing - Correct Answers -involves assigning tasks, grouping tasks into
departments, and allocating resources
Leading - Correct Answers -using influence to motivate employees to achieve the
organization's goals
Controlling - Correct Answers -monitoring employees' activities, keeping the
organization on track toward meeting its goals and making corrections as necessary
Organization - Correct Answers -social entity that is goal directed and deliberately
structured
Efficiency - Correct Answers -amount of resources (raw materials, money, people) used
to produce a desired volume of output
Effectiveness - Correct Answers -degree to which the organization achieves a stated
goal
Performance - Correct Answers -defined as the organization's ability to attain its goals
by using resources in an efficient and effective manner
EXAMPLE OF PERFORMANCE - Correct Answers -managers at Illum Ent. are
concerned both with keeping costs low (EFFICIENCY) and producing animated films
that are critically and financially successful (EFFECTIVENESS)
Exhibit 1.3 - Correct Answers -
Conceptual skill - Correct Answers -cognitive ability to see organization as a whole and
the relationship among its parts
Human skill - Correct Answers -manager's ability to work with and through other people
and to work effectively as part of a group
Technical skill - Correct Answers -understanding of and proficiency in the performance
of specific tasks
,EXAMPLE: MANAGER'S WEAKNESSES - Correct Answers -two major reasons
managers fail are POOR COMMUNICATION AND POOR INTERPERSONAL SKILLS
....they become more apparent during time of change, crisis, or uncertainty
Top manager - Correct Answers -one who is at the apex of the organizational hierarchy
and is responsible for entire organization
Middle Manager - Correct Answers -work at the middle level of organization and are
responsible for major divisions or departments
Project manager - Correct Answers -responsible for temporary work project that
involves people from various functions and levels of the organization
First-line managers - Correct Answers -Bottom of hierarchy and directly responsible for
overseeing groups of production employees
Functional manager - Correct Answers -A manager responsible for just one
organisational activity, e.g. finance, human resource management, marketing
General manager - Correct Answers -responsible for several departments that perform
different functions, such as manager of Macys department store
Exhibit 1.7 - Correct Answers -
Exhibit 1.8**** VERY IMPORTANT TO LEARN EACH ROLE - Correct Answers -
Exhibit 1.9 - Correct Answers -
Managers often have less freedom and control than they expect - Correct Answers -
Role - Correct Answers -set of expectations for one's behavior
informational roles, interpersonal roles, and decisional roles**ON HW - Correct Answers
-Exhibit 1.8!
Managers in small businesses often see their most important roles as being a _______
and an ______ - Correct Answers -spokesperson and entrepreneur
Nonprofit organizations don't have a conventional bottom line so managers often
struggle with what constitutes EFFECTIVENESS - Correct Answers -
Exhibit 1.10 - Correct Answers -
Traditional management competencies could include _______ - Correct Answers -
command-and-control leadership style, a focus on individual tasks, and standardizing
procedures to maintain stability
, New management competencies could include _________ - Correct Answers -being an
enabler rather than controller, using empowering leadership style, encouraging
collaboration, leading teams, and mobilizing for change and innovation
CHAPTER 2 - Correct Answers -
Exhibit 2.1 - Correct Answers -
Social forces - Correct Answers -aspects of a society that guide and influence
relationships among people, such as their values, needs, and standards of behavior
Political forces - Correct Answers -relate to the influence of political and legal institution
on people and organizations
EXAMPLE: Political force - Correct Answers -increased role of government in business
Economic forces - Correct Answers -affect the availability, production, and distribution of
a society's resources
Classical perspective - Correct Answers -study of modern management began in late
nineteenth century; took a rational, scientific approach to management and sought to
turn organizations into efficient operating machines
Scientific management - Correct Answers -SUBFIELD OF CLASSICAL PERSPECTIVE;
emphasizes scientifically determined changes in management practices as the solution
to improving labor productivity; considered one of the most significant innovations
influencing modern management
Bureaucratic organizations approach - Correct Answers -emphasizes management on
an impersonal, rational basis through elements such as AUTHORITY and
RESPONSIBILITY, SEPARATION of MANAGEMENT and OWNERSHIP
Administrative principles approach - Correct Answers -SUBFIELD OF CLASSICAL
PERSPECTIVE; focus on total organization rather than individual worker and delineate
management functions of planning, organizing, commanding, coordinating, and
controlling.
Henry Fayol - Correct Answers -major contributor to the administrative principles,
outlined 14 general principles of management
Humanistic perspective - Correct Answers -emphasizes understanding human behavior,
needs, and attitudes in the workplace
EXAMPLE HUMANISTIC APPROACH TO MGT - Correct Answers -MARY PARKER
FOLLETT and CHESTER BARNARD
Planning - Correct Answers -management function concerned with defining goals for
future performance and how to attain them
Organizing - Correct Answers -involves assigning tasks, grouping tasks into
departments, and allocating resources
Leading - Correct Answers -using influence to motivate employees to achieve the
organization's goals
Controlling - Correct Answers -monitoring employees' activities, keeping the
organization on track toward meeting its goals and making corrections as necessary
Organization - Correct Answers -social entity that is goal directed and deliberately
structured
Efficiency - Correct Answers -amount of resources (raw materials, money, people) used
to produce a desired volume of output
Effectiveness - Correct Answers -degree to which the organization achieves a stated
goal
Performance - Correct Answers -defined as the organization's ability to attain its goals
by using resources in an efficient and effective manner
EXAMPLE OF PERFORMANCE - Correct Answers -managers at Illum Ent. are
concerned both with keeping costs low (EFFICIENCY) and producing animated films
that are critically and financially successful (EFFECTIVENESS)
Exhibit 1.3 - Correct Answers -
Conceptual skill - Correct Answers -cognitive ability to see organization as a whole and
the relationship among its parts
Human skill - Correct Answers -manager's ability to work with and through other people
and to work effectively as part of a group
Technical skill - Correct Answers -understanding of and proficiency in the performance
of specific tasks
,EXAMPLE: MANAGER'S WEAKNESSES - Correct Answers -two major reasons
managers fail are POOR COMMUNICATION AND POOR INTERPERSONAL SKILLS
....they become more apparent during time of change, crisis, or uncertainty
Top manager - Correct Answers -one who is at the apex of the organizational hierarchy
and is responsible for entire organization
Middle Manager - Correct Answers -work at the middle level of organization and are
responsible for major divisions or departments
Project manager - Correct Answers -responsible for temporary work project that
involves people from various functions and levels of the organization
First-line managers - Correct Answers -Bottom of hierarchy and directly responsible for
overseeing groups of production employees
Functional manager - Correct Answers -A manager responsible for just one
organisational activity, e.g. finance, human resource management, marketing
General manager - Correct Answers -responsible for several departments that perform
different functions, such as manager of Macys department store
Exhibit 1.7 - Correct Answers -
Exhibit 1.8**** VERY IMPORTANT TO LEARN EACH ROLE - Correct Answers -
Exhibit 1.9 - Correct Answers -
Managers often have less freedom and control than they expect - Correct Answers -
Role - Correct Answers -set of expectations for one's behavior
informational roles, interpersonal roles, and decisional roles**ON HW - Correct Answers
-Exhibit 1.8!
Managers in small businesses often see their most important roles as being a _______
and an ______ - Correct Answers -spokesperson and entrepreneur
Nonprofit organizations don't have a conventional bottom line so managers often
struggle with what constitutes EFFECTIVENESS - Correct Answers -
Exhibit 1.10 - Correct Answers -
Traditional management competencies could include _______ - Correct Answers -
command-and-control leadership style, a focus on individual tasks, and standardizing
procedures to maintain stability
, New management competencies could include _________ - Correct Answers -being an
enabler rather than controller, using empowering leadership style, encouraging
collaboration, leading teams, and mobilizing for change and innovation
CHAPTER 2 - Correct Answers -
Exhibit 2.1 - Correct Answers -
Social forces - Correct Answers -aspects of a society that guide and influence
relationships among people, such as their values, needs, and standards of behavior
Political forces - Correct Answers -relate to the influence of political and legal institution
on people and organizations
EXAMPLE: Political force - Correct Answers -increased role of government in business
Economic forces - Correct Answers -affect the availability, production, and distribution of
a society's resources
Classical perspective - Correct Answers -study of modern management began in late
nineteenth century; took a rational, scientific approach to management and sought to
turn organizations into efficient operating machines
Scientific management - Correct Answers -SUBFIELD OF CLASSICAL PERSPECTIVE;
emphasizes scientifically determined changes in management practices as the solution
to improving labor productivity; considered one of the most significant innovations
influencing modern management
Bureaucratic organizations approach - Correct Answers -emphasizes management on
an impersonal, rational basis through elements such as AUTHORITY and
RESPONSIBILITY, SEPARATION of MANAGEMENT and OWNERSHIP
Administrative principles approach - Correct Answers -SUBFIELD OF CLASSICAL
PERSPECTIVE; focus on total organization rather than individual worker and delineate
management functions of planning, organizing, commanding, coordinating, and
controlling.
Henry Fayol - Correct Answers -major contributor to the administrative principles,
outlined 14 general principles of management
Humanistic perspective - Correct Answers -emphasizes understanding human behavior,
needs, and attitudes in the workplace
EXAMPLE HUMANISTIC APPROACH TO MGT - Correct Answers -MARY PARKER
FOLLETT and CHESTER BARNARD
