Test Bank for Essentials of MIS, Fourteenth Edition by Kenneth Laudon, Jane Laudon | Latest Update 2026 Exam Prep Graded A+

TEST BANK FOR ESSENTIALS OF MIS 14TH
EDITION, BY KENNETH LAUDON,
JANE LAUDON
COMPLETE CHAPTERS| VERIFIED QUESTIONS
& CORRECT ANSWERS| EXAM
PREPARATION Q&AS| A+ PASS




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, Chapter 1 Information Systems in Global Business Today
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1) The six important business objectives of information technology are new products, services, an
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d business models; customer and supplier intimacy; survival; competitive advantage; operational
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excellence; and WQ




A) improved flexibility. WQ




B) improved decision making. WQ WQ




C) improved business practices. WQ WQ




D) improved efficiency. WQ




E) improved business value. WQ WQ




Answer: B Page Ref: 13 Difficulty: Easy AACS
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B: Information technology CASE: Concept
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LO: 1.1: How are information systems transforming business, and why are they so essential for running
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and managing a business today?
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2) Verizon Corporation's use of a Web- WQ WQ WQ WQ WQ




based digital dashboard to provide managers with precise real-
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time information illustrates which business objective?
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A) improved flexibility WQ




B) improved decision making WQ WQ




C) competitive advantage WQ




D) survival

E) customer and supplier intimacy Answer: B
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Page Ref: 15 Difficulty: Difficult
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AACSB: Information technology CASE: Synthesis
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LO: 1.1: How are information systems transforming business, and why are they so essential for running
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and managing a business today?
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,3) Which of the following choices may lead to competitive advantage?
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1. new products, services, and business models; 2. charging less for superior products; 3. responding to
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customers in real time? WQ WQ WQ




A) 1 only
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B) 1 and 2
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C) 2 and 3
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D) 1 and 3
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E) 1, 2, and 3 Answer: D Page Ref: 1
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5 Difficulty: Difficult
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AACSB: Analytical thinking C
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ASE: Application
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LO:
1.1: How are information systems transforming business, and why are they so essential fo
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r running and managing a business today?
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4) The use of information systems because of necessity describes the business objective of
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A) operational excellence. WQ




B) improved business practices. WQ WQ




C) competitive advantage. WQ




D) improved flexibility. WQ




E) survival.

Answer: E Page Ref: 15
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Difficulty: Moderate

AACSB: Information technology CASE: Concept
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LO:
1.1: How are information systems transforming business, and why are they so essential fo
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r running and managing a business today?
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, 5) The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is a
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n example of
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A) improved flexibility. WQ




B) improved decision making. WQ WQ




C) improved efficiency. WQ




D) customer and supplier intimacy. WQ WQ WQ




E) operational excellence. WQ




Answer: D Page Ref: 14 Diffic WQ WQ WQ WQ WQ




ulty: Moderate WQ




AACSB: Information technology CASE: Application
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LO:
1.1: How are information systems transforming business, and why are they so essential fo
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r running and managing a business today?
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6) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use
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of information systems to achieve which business objective?
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A) improved efficiency WQ




B) customer and supplier intimacy WQ WQ WQ




C) survival

D) competitive advantage WQ




E) improved decision making Answer: C WQ WQ WQ WQ




Page Ref: 15 Difficulty: Moderate
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AACSB: Information technology CASE: Application
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LO:
1.1: How are information systems transforming business, and why are they so essential fo
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r running and managing a business today?
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7) Which of the following objectives best describes the business strategy behind the technologie
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s implemented by the San Francisco Giants, as discussed in the chapter case?
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A) customer and supplier intimacy WQ WQ WQ




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